No Water No Hose

Stay Away! I mistakenly bought a Groupon, good for one:
«4^th. Diamond Detail Package: $ 135 Includes the Gold & Platinum packages, in addition to cleaning the upholstery and carpet. (Oxidized or severe water spots will be an additional charge.) **SUV’s & excessively dirty vehicles will be charged an additional $ 20**» This was copied directly from their website.
This is the service I bought, advertised as a $ 155 package for SUV’s. I have only had my car detailed at dealerships and the past, usually running $ 150-​$ 190. This is a case of «YOU GET WHAT YOU PAY FOR.»
I called their number prior to purchasing the deal because I had some pen ink on my leather seat, a few scratches, minor spills (milk from the kids), crumbs galore, and some of the liquid (I’m guessing milk) had left a mark on the side upholstery of the leather seats. I asked the owner, Dan El, –kindly– if he would be able to do a THOROUGH job, you know, pay attention to DETAIL. The crumbs, dust, and exterior dirt should be a no-​brainer. Of course any powerful vacuum and washcloth can take care of those. It was the DETAILS I was concerned about. He assured me throughout our 20 minute conversation that, yes, everything would be taken care of.
That conniving, deceitful, cocky son of a gun. When the job I described above was not done, the man cleaning my car, David, told me, «I do this every day and you are the first unhappy customer. You paid $ 75 and for that amount of money I can not spend any more time cleaning.» When I defended my dissatisfaction, he told me to call the owner because «You should have made him do the job if he said he could do it. I don’t have any more time.» (He showed up 20 minutes late, so that’s his own fault)
He called his boss, and while he was trying to contact him, I picked up the rag and squirt bottle, and cleaned my darn car myself. I am so ANGRY right now. It is nearly 100 degrees outside, and though my car is in the shade, I paid for a service to be done, meanwhile I was doing the DETAIL work myself. Back to the «conniving, deceitful, cocky» part– Dan finally called David back. When I reminded him of our conversation and he was able to recall it, he told me «I am a very successful businessman and I can’t help it that you’re not happy.» What the WHAT? He does NOT CARE if his customers are happy.
David, the cleaning guy, left, and didn’t bother to retrieve the squirt bottle and rag I had begun cleaning my own car with. He just got into his van and left. I spent another 45 minutes cleaning my own car. I didn’t do the vacuuming, mind you, that was done. But this is as complete a list as I can remember of the things that were NOT CLEANED:
–Bugs were on windshield, grill, and side mirrors.
–Fingerprints on the inside of the rear window.
–The trunk of the car had not been vacuumed at all.
–Dirt, dust on the sides of every seat where the seatbelt goes into the door.
–Milk splash marks that had not been touched AT ALL. They came out easily, too, clearly backing me up that David just didn’t do his job.
–Streaks on every window, inside and out.
–Side pockets had dust and dirt, and even a dried up french fry.
–Center consoles were never opened and cleaned. I had some coffee drips inside the one up front that came out with water and a towel. There was some other funky stuff ground in between the grooves in the rear console, and that came out with a towel.
–Dark marks, probably from the soles of my kids’ shoes, were on the backs of the front two seats. Even those came out with some elbow grease. David told me «there is no way I can get those. Those are there permanently.»
Like them, I used no water. I cleaned my own car myself.
Don’t waste your money or time with them. You can do better.