Papa John’s Pizza

Ill start by saying that I made a Unilocal account just to post this review as a warning to anyone who might try to order pizza from this terrible location. I have had many poor experiences at this location, most of them fairly irritating– from showing up for a takeout order only to be told one of the delivery drivers took them with him and I had to wait– and the frequently incorrect orders– but this experience was where I drew the line. I actually tell this story of my experience to friends and family very frequently, because its almost comical how terrible my experience was, for one reason after another. Needless to say, none of them not I have ever returned to this location. I received the worst service from this location that I have ever received in my life. Not just the worst service compared to other papa johns locations, not just compared to any other pizza delivery place, and not even just compared to any restaurant in general of any type.
No, over the course of almost 3 hours, I received the worst customer service PERIOD that I have ever experienced or witnessed from any type of establishment. I called several times to complain about the many things that had gone wrong with my order, which included being blamed for pizzas that were dropped by the delivery driver before he even arrived to my house. And this was not one bad employee, this included multiple employees, including one of the managers, who tried to use the excuse of how busy he was and that they were understaffed as an excuse for the service and that he didnt have time to talk to me because he was doing this or that. That’s your job, if you cant handle it, find something else to do. Nothing going on in your establishment is my fault, and I shouldn’t have to pay for it.
One of the reasons why it took almost 3 hours, besides the repeated screw ups, was that I wasted almost 45 minutes of my night waiting for that same manager who said he was going to call me back when he got to the bottom of it, but then decided from his own judgement that «it was taken care of» when the final corrective order was sent out, so who didn’t think there was any need to call me back, even though I was vocally unsatisfied with the service I had been receiving. He didnt even try to claim he was busy that time, he admitted that he didnt feel the need to call me back, despite saying he was going to.
No compensation was ever offered, despite the terrible service and several hour wait time (which ruined the entire night me and my girlfriend had planned), the manager insisted that re-​delivering my order that THEY MESSED UP (which took several times before everything made it correctly), he thought that was good enough. After all of this happened, he actually said to me «well everything is finally there now right? so it is all taken care of». When he asked if there was anything else I needed, I firmly said YES, and that the issues had absolutely not been resolved, at which point he said he was sorry to hear that, told me to have a nice night, and hung up on me.
These actions were consistent through my entire experience that night. Having worked in the restaurant industry myself, I can say with certainty that this behavior is unacceptable, and would get you immediately terminated from any credible establishments. The problem is that the management itself is to blame as well as the employees. And it wasn’t a lapse in judgement, or a «bad night”-the level of disrespect, disregard for customer satisfaction, and general lack of customer service skills these employees displayed could only exist to that extent in individuals who are truly and fundamentally unfit for any position requiring customer service.
tl;dr — you take a gamble by ordering from this location. If you do, you might get lucky and have no issues. Anyone who gives it a high rating is in this category. But there is also a very likely chance that the unfit management and careless employees will create a horrible experience for you, then proceed to not care one bit about it and not give you any compensation. In my opinion, the management and many of the employees would have been fired long ago if they were working literally anywhere else. There are plenty of other pizza options all over this area with exceptional service, so avoid this papa johns at any cost.

Delivered wrong pizza. On complaining they tell me that they have added a free pizza on my account. I call hem the next day to claim the free pizza and they tell me there is no free pizza on my account! Will never recommend this place. Dominos near the university provides way better service.

Our entire group was waiting on a pizza delivery, which we had already paid for. The delivery guy, Eric, called us to tell us he had arrived but after the 60 seconds it had taken us to arrive at the lobby of the building, he had already left? «We have a 5 minute rule,» we were told later on the phone by another extremely rude representative.

Nice pizza’s. Not much options in toppings.

This is one of the best papa john’s that I ever had I deal with. One thing that impresses me is the delivery time. My last pizza arrived in less than 25 minutes when I was quoted 45 minutes to an hour.
The pizza was so hot I had to let it sit so I could actually bite it.