Penn Station East Coast Subs

Very slow service. We came in at 7pm with only 4 other patrons in the place. The employees were not rude but not polite. We waited far too long for two subs. We did both get grilled subs but there was no pep in their step. The subs were average. If you are in any rush or time crunch I would skip this place.

At this establishment I ordered the Philly cheesesteak with extra mayo and onions also with an order on fries. I swear their were more onions on the sandwich then meat and the fries were overly salted. For the amount of money I paid it was a waste. I’ll have to give this place two thumbs down…

My favorite sub joint! The pizza sub with Italian sausage is the best! Their fries are ridiculous & they give u plenty. When u order the pizza sub ask for a side of sauce to dip ur sub in. U will not be disappointed. Forget the rest. This is the best! Oh yea, buy a cookie chunk and ask them to heat it for u! Yum!!!

Been here quite a few times now, this time wasn’t as good as the others. I only ordered three subs and only one was a special type order, no tomatoes or mayonnaise on one 8″ Italian and the rest where normal, 12″ Italian and a 8″ chicken salad. I had to tell him a couple times the order and we went down to pay at the other end and by that time they had already messed up the sandwiches. They had to redo them to get it right, it wasn’t rocket science or anything confusing. By the time I got the sandwiches home I was only able to eat maybe ¾’s of mine because the bread was too soggy to hold up anymore and fell apart. One good thing was the French fries were decent which I added the malt vinegar to as well. I guess it’s hit or miss here, I had a couple good sandwiches there in the past, it also depends on who is working, never saw this crew before but the guy actually making the sandwiches looked like he was working hard while the others were in and out of the back room. I will still try it again in the future.

First time at this food spot and it was good! I got the Philly cheesesteak with everything and wow that was a lot of meat, cheese, and toppings. I got the fries too, they were also good. All for a decent price. Okay food coma just hit

Good food if you can get someone else to pick it up…
We stopped in for a sandwich tonight around 7:30 or so. It’s just a sub shop, but very good food, fries. Friendly service by the young guy that greeted us. But I probably won’t go back simply because my bf and I smell like smoke, onions and grease. We both changed when we got home and I had a bath too, but it’s in our hair. I don’t know what the answer to this problem would be but I’d really have been upset if i was at lunch and had to go back to work smelling like that.
I’d like to add, it took two days to get rid of that smell — washing all clothing and even our pillow cases because it was in our hair. I would never go again.

I absolutely love the sandwiches here. Only downfall at times is the wait on getting your food due to everything being cooked to order. Call ahead and skip the wait if you don’t have much patience.

I ordered my sub… the kid working the cash register took it to another customer by mistake. She brought it back up to the counter and said, «I asked for no onions, and no mushrooms…», the kid said, «we can remake it for you…». He then took the that sub into the back room (not the area where they make the sandwiches). He then asked the cook to make the other customer’s sub… the cook said, «it’s right here…», he took the woman her sub and then went into the back room got the original sub and brought it to me. I watched the whole thing go down, and I confronted him about it… he said, «no, ahhh… let me… we can remake it for you…»
I walked out… didn’t even ask for my money back… disgusted! WILL NEVER GO BACK!!!

seriously love this place. The staff is friendly and welcoming. The food is fantastic. The fries I don’t care for. Don’t get me wrong, they are good but I’m not a big fry person. The only downside is that they don’t have combos. It’s all a la carte. Price is good. You get what you pay for, for sure! And try the chocolate chip cookies at least once. You will be hooked! So soft and moist, perfect if you have milk handy. :)

LOVE the subs! The level of service at the Steele Creek location is by far the best. Employees are always friendly and I never have to wait too long for my sub whether it’s a slow or busy day.

Great service, great sub. I went with the classic Philly Cheesesteak, though I did let them put mustard and mayo and some other veggies on it as well. Very tasty, very messy. Not bad for $ 10 for the larger sized sandwich (no fries or drink for me).
About two hours later, the carb drain hit me and I was out for a nap. So if you do choose to have a big sandwich, be prepared. :-)

I went to Penn Station for the first time Yesterday. I frequent this shopping mall a lot, but somehow this sub shop has manage to stay hidden from me (until yesterday). I must say the staff was very friendly and welcoming. I ordered the philly Cheesesteak with everything except the pizza sauce. It was amazing, and their bread is awesome! The fries was just as good, freshly cut and hot out the fryer. I will definitely return.

My friend took me to Penn Station East Coast Subs while I was in Charlotte, and I have to say I thought their subs were amazing! I had the Chicken terriyaki Sub with mushrooms, and a side of their homemade fries. I had never been to any chain restaurant that made their own fries, and to order, before! It was really impressive.
I wished I could give them 5 stars, but unfortunately when I went to the register to pay for my sub, the girl who took my order failed to input it into the machine. Thankfully the manager helped get my order to the right people to make my sub, but it was still a bit irksome.
If you are in Charlotte and looking for some good fries and a sub, this is the place to go!

I love the steak and cheese. The staff is very friendly and I dont spend forever waiting on my order. I also love the cleanliness.

They were very nice at this location. They were out of plain ice tea at 9pm, but offered to make more so my mom could have her tea. The food was delicious and just what I expect from penn station :)

Nice sub place.
I’m a fan of the club w/​o cheese.
Good price, service has been quick and subs toasted subs are better than most.
(They’ve also never messed up my order a single time in about a dozen visits, so don’t fear other comments)

Great subs and fries. The people that work there are nice but in 5 – 6 trips they have screwed up my order 3 times. I’m not talking forgot to add mushrooms, but giving me the entire wrong order. Get a 6″ steak instead of a 10″ chicken or an Italian sub instead of sausage.
They have made up for in most instances and that is why they get three stars, but if you go there double check your order before you leave.

I’m a sandwich fanatic, so I had to try Penn Station. This place has fantastic bread, which is certainly a necessity for a sub shop. It offers a nice variety of subs — even two vegetarian options, a grilled veggie and a grilled artichoke. I really enjoyed my grilled vegetarian sub and my husband enjoyed his chicken parmesan sub.
All of the employees were friendly and helpful, seeming happy to be there. One of them even recommended that my husband and I share a medium order of fries instead of each of us getting a small, so that we could save money. That’s not something you see often in an industry that loves to upsell.
This location is too far to go for lunches, but I’ll absolutely go to the one on South Boulevard.