Pep Boys

Got to give this shop and the staff a great review. I brought my car in because the dealer said my brakes were at the point of needing new pads/​service but they were alot more expensive. Cameron checked me in and said lets do an inspection of the brakes first to see what you need. After waiting a while, he brought me out to my car with the technician and said «you don’t need any pads, I hate to tell you this but they lied to you». They showed where my brake pads were fine. Recommended I get an alignment though because they checked my tire wear and it indicated that. I knew this was accurate as I haven’t had one done at any point I can remember.
Bottom line is I appreciate that they were honest with me and want to only do what you need done. I’ll be back in the future!

Made an appointment to have my brakes checked. Arrived a few minutes early and was helped immediately. The check-​in was a breeze. Joe helped me and was extremely friendly & courteous. I was told it would be $ 14.99 for them to check the car out and if I decided to have them do the service they would credit that to the repairs. Good deal! I already knew I wasn’t going to wait so I had brought a ride with me. Left them my number and set off to do some shopping. I was getting a bit concerned when 2 hours later I still hadn’t received a call and my ride was going to need to be at work soon. Well I checked my phone again and had somehow missed their call 20 minutes earlier. They explained to me that my rotors were shot and they would replace the front two along with brake pads for under $ 350. I had already anticipated this expense and asked that they go ahead with the replacement. I arrived back 2.5 hours later and my car was ready within 15 minutes. Joe wrote me up, asked if I had any coupons and waited patiently as I fumbled through my phone to find one (of course I hadn’t even thought of coupons). Luckily there was a 10% off coupon right on their website — oh yeah! So Joe congratulated me on my savings, told me about my nationwide warranty and rang me up. Overall my experience was exactly what I expected but these days when you receive friendly and courteous service at a reasonable price, it’s worth mentioning and that’s exactly what Joe and Pep Boys gave to me today. I would recommend stopping in for service and seeing for yourself.

This is the worse place for customer service. Waiting for help at parts desk is like looking for unicorns, no one is ever there and if you see someone lurking they always appear to be too busy to help you out or if you bother them by asking for help it’s conveniently not their department. If somebody does help you out prepare for an attitude and them telling you why they feel like they are the only ones working when all they were doing was sitting on a stool staring into a computer screen and how their life sucks because they have to either find a part or ring you up at check out. Good thing I’m not in charge of this location, I’d fire the manager and everyone below him

I called at 5 pm to see if they had availability for a car inspection. The man that answered the phone said the inspector is leaving at 6 but they can squeeze me in. When i got there I was told I’d have to wait an hour. I waited 2 hours and 15 minutes for my car to be serviced. Don’t waste your time at this location.

Let me make this simple: if you come here, your expectations need to be low first. Here is why:
1. Time — they are very very SLOW. I was here on Saturday, and dropped the car off at 10:30am and didn’t get it back until 8pm when they close. I thought it was because of the weekend, but a regular Monday with little people they will still have you wait for 2 – 3 hours just for a check up. Oh, they sometimes would forget to call you to give updates.
2. Quality of the service — the car was sent in for AC and bearing fix. The next day the car has issue with the brake after they change the new bearings. I am now in here getting it check.
3. Staff and customer service — they are just below average. I can’t say they are mean, but for sure they are not going out of their ways to please you. Staff openly make fun of each other and bad mouthing other staff in front of the customers. I can tell none of them are happy to work here.
4. Pricing — I think their pricing is probably the only ok part of this experience. But I also don’t want you think they are very cheap. They are just reasonable. With me needing to take a day off to come back and fix their issue, I am not sure how good the pricing anymore.
In summary, I won’t come back and I hope you don’t have to go through the same negative experience.

Excellent service! Brian was very helpful. I even made another appointment to get my friends oil changed ask about IT! FF

World’ slowest oil change. After sitting for 20+min They brought my car in and said «20 minutes»…30 min later my car hadn’t been touched. People just sitting in the shop doing nothing.

Amazing service! Great customer service and care! I came here to see if I could get my ac/​hv fixed. They told me the astronomical price that it would cost to fix it. Then they explained how I could bypass those fees by manually controlling the knob under my steering wheel by my pedals. So helpful! Life saver. It’s going to be a cold winter and I didn’t want to/​couldn’t shell out $ 1000 to have it fixed. Thanks guys!!!

Just don’t do it people
Yeah! I waited 2.15 hours for a scheduled oil change. I called the day before scheduled for 9:30am. I asked how much time will I need 1 or 2 hours? I was told no 45 minutes will be enough.
Again, it’s not about anything other than mitgating people expectations. Over deliver and under promise is the key here.
I have received countless flyers about «they have changed»
«Service is this and blah blah that»
I saw my vehicle get pulled around.
No one called me so after waiting 7 minutes i walked over and asked if I could take the ticket and pay? They didn’t have the ticket. Found the wrong one and I was charged more than expected.
No worries. I just want to leave. Yet the cashier states, «Well, it’s still a good deal»
Me; No it’s not. A good deal would have been to have been informed at check-​in.
Her: well it says it on the coupon
Me: And who reads? Plus, it can say that & I still may not know it how it applies especially to my vehicle.
her: ohhhhhh~ Well it is a v8.
I then asked I see all the notes about what’s recommended but what about the tires.
Her: What’s wrong with them?
Me: I’d like to know and it doesn’t say if they rotated them or not.
Her: Well, yeah if nothing’s written then it’s fine.
Hmmmm… yeah no.
I laughed.
Thanked her and wished her a good weekend.
And left.

We the day of their Grand Reopening. Love the new store. Everyone was super friendly and helpful. Special shout out to Chris Delgreco, this man knows how customer service should be treated.

Learned some important lessons here about car maintenance and what to do when something actually breaks down.
Had a Honda Accord (fresh off of a $ 700 maintenance job) start smoking while on the road. I’m not a car expert but I’ve done a little work on them — my first thought was that some coolant tubes were ruptured since it’s a 90’s car. There was coolant steaming all over the engine. After a nightmare situation with towing companies we brought the car to pep boys since it was a Sunday.
The diagnosis was a completely blown radiator. Or, at least that’s what pep boys told my girlfriend while I walked home with the dog before I came to pick her up. My alarm bells were ringing but I deferred to expertise and swallowed the $ 600 repair bill and agreed to pick it up the following day.
After driving it back the whole car was shaking at low RPMs. Once again I thought this was pretty basic — the whole thing reeked of a dead cylinder which meant spark plugs or the distributor (which had been replaced in the repair earlier that week!). When we brought it back we were told «well it ran a little rough…» Why did the car run great when we gave it to them? Possibly the exploding coolant damaged the distributor, but WHY IS IT ACCEPTABLE TO GIVE ME A CAR WITH ¾ CYLINDERS RUNNING?
A day later we get the damage report… it’s the distributor (oh what a surprise) and the icing on the cake… the coolant tubes are ruptured. The distributor’s under warranty but they’ll charge 300 to replace the tubing.
At this point I was ready to strangle someone. I would have rather spent $ 400 anywhere else rather than give these crooks another dime. Then there’s the final kicker. For all their «diagnostic work» they’re going to charge $ 250 if they don’t do anything. Figuring out… what, exactly? Stuff that a car-​retarded individual can figure out after 30 second of googling and a rudimentary knowledge of how an engine works? Did the radiator even need to be replaced? How on EARTH were the cooling tubes ignored until our second visit?
The guys were perfectly nice. Maybe because they were robbing us out of at least $ 600. That’s not enough to get more than a star from me.
TL;DR: Do not come here. Don’t come on a Sunday (why we did) and don’t come any other day. It’s not worth an extra hundred bucks to get service when there are so many other auto shops that won’t lie to your face right next to this join on south blvd.

This place did great job on my car without a appointment for a oil change. Customer service hit the bulls eye. The waiting area isn’t much to look it. Doesn’t matter when they make u feel /​like money well spent. No up sales. Chevy malibu maxx ss

Do not use their online appointment system. I selected an appointment for state inspection and was given a 6:00 p.m. appointment time (they are open until 8:00 p.m. on Saturdays). Drove all the way out there and was on time for my 6:00 p.m. appointment.
I had to wait for them to deal with some customers who were complaining, but when I was finally served, they said their inspector leaves at 5:00 p.m.
Nonetheless, they said, I was in luck because he was still there. They went and talked to him, and came back and said «nevermind, he doesn’t want to inspect any more cars today.»
I went down the street to Jiffy Lube who literally inspected my car in 5 minutes — and stayed open late for me to do it.

I ended up taking my car here because it was the only place open on a sunday and it didn’t regret it. The customer service was polite, prompt and got straight to work when my vehicle got in the shop. The only reason i did not give them 5 stars was because the part that i had to order did not come anywhere near the time they said it would, but other than that it was a pleasant experience which is more than i can say for most car services.

I brought my daughter’s car here for a diagnostic as the check engine light was shining. One of their guys hooked up the doodad to the widget and gave me the codes. Which were totally meaningless. What’s a «0674»? Well, they looked those up as well. So here’s the deal. They will do a diagnosis of what’s up for a certain flat rate and make a recommendation with an estimate. If I decide to go through with their exact recommendations, then I get half the cost of the diagnosis back. I let him go do it. And when he told me that it would be about $ 800 for the replacement flux capacitor (actually something related to an intake manifold), I gave my approval. When finished (and $ 750 later, as I had a 10% coupon from their website), the car was back to running perfectly.
Free wifi and power outlets in the waiting room. And if you don’t want to wait here, there are a couple of decent restaurants within walking distance.
Solid repair, probably about as cheap as it’s going to get and still have a legit warranty, done as quick as it can be done. I’d go back.

if i could give zero stars I would… So instead of going to Gibson Automotive to get my wife’s battery swapped out we had $ 20.00 off $ 100.00 purchase coupon for Pep Boys on South BLVD. Made an appointment for noon. At 12:05 my wife called and they said that we needed a new alternator and not only that the $ 20.00 coupon only works for in store purchases (it says car batteries right on it). I told her to pay for the battery and meet me at Gibson…5 minutes later Larry Gibson comes out with the tests from 2 different machines saying nothing is wrong with the alternator. No charge and hope to see you soon… Pep Boys wanted over $ 460.00…free installation? Scam Artists (Pep Boys) is more like it.
DO NOT TRUST THIS BUSINESS WITH A MATCHBOX CAR

Recently took my wife’s car here for diagnostics. We were thankful that this is one of the few shops open on Sunday. We made an oppointment for 10am Sunday, received a call after the diagnostic at 12:30pm, and had the car back by 3:30. Jim was great.
The car was experiencing serious shaking, so we weren’t surprised by the hefty bill (~$ 875). There was a laundry list of maintenance performed and most charges seemed reasonable.
Check their website for coupons; we were fortunate to find one for 10% off.

I usually wouldn’t submit a negative review for this type of place, but, its SHITTY and thought everyone should know. Unfortunately we ordered a part from here… Came back to be the wrong one, sent back and was supposed to have new one overnighted, two weeks later we get it and it’s wrong, but they say because we could t find the receipt we could t return I because they have no record system that keeps their customers interactions/​orders logged. Unreal.

Lot’s of interesting things to pick through that you didn’t know you needed or could buy for your car (like flashing tinker bell magnets!). I only went to get some wax. The staff were friendly & courteous. This is my first visit & I would go back again.

The first time I went I would give it four stars. Fast service, reliable, etc.
This time was different. Much different.
I called and asked for a quote– an oil change, check tire pressure, and top off fluids. I was told $ 34. Ok, this seemed a bit pricey but reasonable. I dropped my car off and they took it in no problem.
About 2 hours later I was called — told I needed a new filter… and new tires. From what Ive been told $ 34 should have truly covered the cost of a filter. I said ok fine-​despite my initial hesitation but no on the tires.
I picked up my car and paid for my $ 51 OIL CHANGE… ridiculous. Anyway I noticed right away that my light was still on for my tire pressure — I have an automatic gauge. I went inside and explained that I needed them to check the pressure. I was told to drive a few miles and it would go off. By this time I had to be back at work– obviously the gauge never turned off. I was so frustrated by this that I called back — and was put on hold forever. The guy was really unhelpful so at this point I havent even bothered to take it back.
I have a feeling if I were a guy I wouldnt be having this issue… I would not go back.
On another note, if you know of a good/​reasonable mechanic in the Charlotte (uptown/​southend) area please let me know.
Thanks