Pep Boys Auto Service & Tire

This location is excellent, I brought my car in a few times for service and they always do a great an honest job. My wife ran over something and it was dangling under her car, pep boys removed the item and didnt charge her a penny. I will be a customer for life!

Kevin is great! He found me a discount and Also honored my military service and thanked me for my service! He was pleasant from the start to finish! I will go back mainly just to get service from Kevin. He didn’t pressure me for upsale or anything! I can say I have been going there for over a year and there is still no internet! Someone from the corporate office needs to understand that them not having internet is a issue that could stop me and other guests from coming back.

Pep Boys on Arbor Creek always looks out for me, which is why I keep coming back. I came for the standard oil change and wipers but after additional inspection determined I needed coolant flush. So got that taken care of with a discount (Thanks, Tim… you’re awesome).
Love it here, love the service!!!

Great customer service! Kevin took fantastic care of us and our van. Despite being busy and short handed, he worked our vehicle in and we didn’t have to wait for hours and hours, which is really fantastic when you’re a mom with three little ones!
Thank you!

I started going to this location about a month ago for a tire replacement. The staff was so helpful and professional so I decided to go back this morning for a new tire and alignment. The staff was GREAT! Both Kevin and Terry went out of their way to make sure that I was comfortable and understood the exact things I needed without trying to just sell me something. When we first pulled up we were immediately welcomed in to the store and advised of the current wait time. The service on my daughter’s car was fast and excellently handled. The overall service greatly exceeded my expectations. Kevin runs an efficient shop and Terry was very helpful. Both Terry and Kevin delivered exceptional customer service and I will always be sure to bring my vehicles back for repeat maintenance.

I just moved here from the DC area and I needed a place that could help me with my vehicle needs. This place happened to be by my house and I took a chance and I am so thankful that I did.
1^st visit — simple oil change and tire rotation. They didn’t try to up-​sell or offer me services that I wasn’t interested in. That hooked me and I knew I could come back to them and not feel cheated.
2^nd visit — my Maryland license plates were so rusted on that I couldn’t remove them at home. They were quick, honest and as helpful as can be. They ended up having to drill through the screws but they were completely upfront about everything.
Even more than their honesty, their customer service was incredible — so friendly, helpful, and knowledgeable. I truly feel comfortable every time I walk into that store. The Asst Manager, Kevin, and the techs that have worked on my vehicle, Ashley and Scott, are truly just awesome.
I will be honest, I don’t normally write Unilocal reviews (unless I get truly poor service and want to warn others) it’s refreshing that I can write this one.
So yeah… go see them, now! :)

I called to see how long of a wait for an oil change and the guy asked how far away did I live. I said 5 mins, so he said come in they are doing one now and will get to mine in 15mins. I’m like great because i can get in and out. Well that turned into 30mins. As I waited I saw how they did a million things more than an oil change for the lady in front of me. Then 30mins after that the guy comes to tell me about an air filter, then 10mins later about fluid, then 10mins later about a future time up. It just seemed like a never ending story. At this point I say I need to get back to work so make note and I’ll come back. He says ok let me tell them
Hurry up. 2mins later they are finishing up my car. I don’t like when you waste my time and there was NOBODY here. I won’t be back at all because they were not considerate of my time, at all.
Very nice place and convenient but not so good service. I know car places find a million things wrong but it doesn’t normally take a hour to do so. I could’ve been better off going to the dealership. Guess you get what you pay for.

To be fair, I never ACTUALLY had any work done here, but let me explain. I was in a car accident that busted up the side of my car and rear wheel. I was able to drive the car to Pep Boys, which was a miracle on it’s own. I had them look at the car (hoping that the only functional problem was the wheel), but the undercarriage was so rusty that doing some minor work would cause other problems that cause other problems, etc.
Insurance came out and agreed with them; it was a total loss situation. I couldn’t drive the car anywhere and the insurance hoops I was jumping through were extensive. All told, my ugly beat up car sat in their lot for A MONTH before a tow truck came to get it, and the people were always so friendly to me.
I was never charged for the lot space, and they didn’t hassle me about it. My insurance guy said the price they had quoted me was fair. While I didn’t end up having them work on my car, the way they handled my situation makes me confident I’ll be doing business with them in the future. THANK YOU!

be veryyyyy cautious about bringing your car here for ANYTHING. This is a long story so bare with me: I went to this Pep Boys for a simple oil change… while waiting, I was having a conversation with Terry (the gentleman that works up front), and the mechanic came out to the front to tell Terry that he accidentally broke my upper radiator hose (keep in mind, the mechanic did not know it was my car… he was just telling Terry and I over heard him)… so when he announced that, I spoke up immediately and said, «that’s not a problem as long as it gets fixed, mistakes happen»… so about 15 minutes pass since that announcement was made, and then Terry came and got me in the lobby area and asked for me to follow him into the back to «check something out». When we got to my car in the shop area, Terry proceeds to ask me «how long have you had this car?». I told him 4 years and asked why? He then proceeded to tell me that the upper radiator hose on my car had been broken before and that whoever fixed it did an awful job… that’s when I started to get suspicious. I said, «ok, what does that mean»… he then tried to play it off that they didn’t have the part to fix it in the shop and it would be much easier for me to go and buy a new upper radiator hose and install it myself. THIS is when I realized they were trying to get out of a mistake that THEY CAUSED!.so I looked at Terry and the mechanic and said «well when I came in here today for an oil change… was this part broken?». They both look dumbfounded that I responded in that way. They did not immediately answer the question, so that’s when I said, «no it wasn’t broken until HE (I pointed at the mechanic) SAID that he broke it. so this is why I am not paying for anything and you WILL fix it.», that’s when I just walked inside and sat down. After about 10 minutes, the manager came up to me in the lobby and apologized and said that they would fix it at no cost. GREAT RIGHT… yes and no. Since they did NOT have the part I needed and they had to order it… they said they were going to give me a temporary fix to get me home for the night, and then I could come back in the morning and they would fix it then… «ok, that works as long as I can get home», I said. well they did make the temp fix, but unfortunately when I got about 3 blocks away from Pep Boys, my car SEVERLY overheated and broke down. When I called the shop (Terry answered) I told him what was wrong and that I was coming back to the shop. Terry then actually said they just received my part!.however he said that ALL the mechanics went home for the night… (This was approx. at 5:28pm and they are scheduled to close at 6pm)… so now I am stuck on the side of the road, and have to get towed back to the shop. Luckily, I have a friend that lived down the street that could pick me up and let me stay the night with him, as I live about 30 miles away.(I was in town getting a suit fitted for a wedding, so I decided to knock out another chore and get my oil changed). Now I slept on my friends couch that night, and woke up the next day and headed straight to Pep Boys… they did fix my car and it ran great for about 3
3 days after getting my new upper radiator hose installed, I was on my way to work on a VERY busy highway during morning rush hour when all of a sudden, my car lost power and started to overheat very badly again. So I pulled over and called my friend for a ride AGAIN. I then called Pep Boys and told them what was wrong and that I was having my car towed back for them to check it out. I spoke with Terry again and he told me that once they figured out what was wrong, that he would call me back. So about 3 hours later I received a phone call telling me that my water pump has gone bad. I said, «Ok, do you think that could be a result from the car overheating previously?».Terry replied, «absolutely not.» Now, I am not a mechanic, but I am a 30 year old man, and I know a little bit about cars. so I DO KNOW that the water pump is directly connected to the radiator and all of the coolant systems! HE LIED STRAIGHT TO MY FACE. AGAIN!.. So I said, «Ok, let me do some research and I will call you back.» I then called the BMW dealership and had them write me a letter stating that the water pump would be affected and will go bad due to prior overheatings. So when I called Terry back and presented him with the evidence and told him I don’t think I am (remember… all I went in for originally was an oil change, my car was running PERFECT before going to this Pep Boys), Terry told me that he would have to speak with his manager. They then informed me that they would only cover half of the bill. I refused and asked to speak with the general manager. once I presented him with the evidence he did decide to pay for all the repairs! however, I am still dealing with a constant coolant leak (that never happened before) and my check engine light is on. NEVER DO BUSINESS HERE.

Sometimes it’s not the service you get, it’s the service you get when something isn’t 100% right the first time. In that regard, Pep Boys came through like a champ.
I bought a set of tires elsewhere Saturday morning, and needed to get them balanced. I called the Boys, and they said to drop it off and they’d take care of it. On a Saturday without an appointment. I dropped the car off, and got picked up my wife in our other car.
A couple of hours later, I got a text telling me that my car was ready. We picked up the car, and at first it drove great. Later that day, there was a pull to the tires. I called the Boys back, and agreed to drop off the car again Sunday morning. When I walked in Sunday, they greeted me by name, and promised to take care of the problem. After getting word that the car was ready, I headed back down again. Once I arrived, they told me that they had rotated the tires 3 times before identifying that 1 of the tires was defective. And no charge for all of the extra work caused by something that wasn’t there fault.
A Great start to a relationship with a newly opened business in my neighborhood.

Made appointment for a simple tire rotation, what should take 20 minutes with their equipment ended up taking 3 and a half hours! Even though they had open bays, they put a small car on the only lift that can handle my truck. I watched them do the work for obvious reasons, and they never did the chassis lube I ordered, or the «complementary» fluid checks they advertise. They said they didn’t do the checks because it wasn’t listed on the work order, even though I told two employees not to remove the (modified) air filter when they do the checks. They didn’t even ask if I wanted the checks or not, so I guess you’re supposed to know to specifically request it. With the manager and mechanic right next to me, I asked to check the spare tire pressure, and they didn’t check ANY of them. They also reinstalled my chrome hub caps by banging on them with a torque wrench.
I have the equipment to do it myself, I just haven’t been feeling well and wanted it done quickly. I won’t make that mistake again.
Also, there’s no indication from the outside that it isn’t an auto parts store and just a service center, but they don’t sell any parts there, which was what I was really looking for in the first place.