Public Storage

DO NOT RENT from this company. Not only was this the worst experience I’ve had with a storage rental, it’s the worst experience I’ve ever had with a business, period. Customer service is horrendous; It’s impossible to get someone on the phone and when you finally do they are largely unhelpful. I was consistently being referred to the district manager, Richard, who after repeated phone calls and messages (over the course of multiple weeks) never found the time to answer or call me back. Additionally, contacting customer service online is a huge waste of time as you will only receive prewritten responses that don’t even apply to you.
To top it off, when I went to move my things out of the unit I found them water damaged and infested with bugs. I was informed there was a flood in the building weeks ago but they weren’t sure which units were affected. They contacted those they were certain had water damage… As for the remaining units– «they had to wait until people moved their things out to determine the extent of the damage.» It seems to me that the responsible thing would have been to contact all the units so people could come check on their stuff but of course that’s asking too much.
Again, worst experience I’ve ever had with a business. They have no regard for their customers and it shows. I will never be using public storage again and I highly recommend staying away from them as I can almost guarantee you will be disappointed with your service.

Great property and excellent customer service. Patrice was very helpful and gave me info that I needed.

This place is turning into my second home. Maybe I should just move into my storage unit… it would be cheaper than my rent…
I inherited said storage unit from the bearded wonder himself Mr. Benjamin G. Hi Ben, we miss you! (even though I talk to you almost every day hehe)
We went through the process of switching the unit over into my name. This required double team action in the ATL and here. I must say, it was all a pretty smooth process. And the service… outstanding. Rita couldn’t have been any nicer. While filling out all the paperwork, she kept saying thank you for your patience and apologizing. Really friendly. I also witnessed as a lady walked in and Rita handed her a listed of apts/​townhomes for rent (the lady is looking to move). So sweet.
I love that the units are gated and under video surveillance. The gate has a keypad… just enter your code to get in and out. You can also set up your account to auto-​draft so you don’t have to worry about missing a payment.
Bonus: the place is 5 minutes from my house. Not that Ben had any control over that… but it’s one of my favorite things about the place. But in all seriousness, this is a super convenient location on South Blvd.

I am giving this storage facility a 5 star rating based on several things. I had Excellent customer service from a lady named Monica who was very helpful and understanding over how stressful moving was. She made my experience quick and efficient because I was on a very short time frame. All the storage units are on ground level and outside which makes it very easy to load and unload. Also there is a high security fence that you get your own individual pass code to. Overall, my experience was refreshing and I would certainly rent a storage unit from this location again!!! Thank you so much,
Best,
Chelsea

A-​OK in my book. I was looking for a simple storage unit to store some things for work and these guys were the first to pop up close to my place in Dilworth. Really not far at all and easy to find.
The service was utterly friendly and, honestly, couldn’t have been nicer… I mean… come on. It’s a storage unit and annoying paperwork. Not exciting at all, but the woman behind the counter was rather friendly.
Easy enough to get in and out of, too. They give you a personalized code for the gate, you can pull up to your unit, etc.
Prices are fair, annoying that you have to purchase insurance, and the doors require certain locks. Willing to play ball with all of that? This place will be a breeze for you, too, then.

So like many folks I know, I have more than I can store at my apartment, so I rent a storage unit… is this a commoditized product… absolultely…do these folks add a personal touch… definitely. They’ll call if my payment is due, and they worked with me on pricing and space when I first arrived.
Add in being competititively priced, 1^st month free, and online bill pay and this place is great. Close to the center city too.