Soma Intimates

I like the merchandise but service has been less than stellar on my last couple of visits. I would really prefer to order online and just skip the store. However, I have noticed the sizes are not really true across all styles… so I have to try on before I buy. :-/

In comparison to the SOMA store in St. Armand’s Circle SARASOTA, FL, this store pales to comparison and must lose a lot of potential sales. I know I’ll never come back. I was looking for a couple new bras and post holiday sale PJ’s for my sister. I was greeted asI walked into the store but, nobody offered to help me. All this time one sales associate was helping a customer and the other three were just hanging out and talking among themselves. They were dressed in black but, no name tags so, it was confusing to know initially who worked the store. At the Sarasota SOMA store they wear dressier black outfits and name tags. I finally flagged down a person and asked her if she worked there. She was while helpful while her other three co workers did nothing. She wasn’t forthright about the sale of two bras, as she was trying to sell me the ones not on sale and didn’t speak highly of the embraceable style, which clearly fit the best on me. She was also off with my bra size but, my selection was correct. She didn’t offer to size me and none of the staff members had tape measures. In Sarasota, they all have them around their neck. My mom, who’s not as SOMA savy had a similarly disappointing experience where the manager couldn’t be bothered and the part time employer wasn’t alerted to a free panty item. It’s too bad as SOMA has a unique opportunity to create a wonderful relaxing, appreciative and completely catered shopping experience for a woman. I personally couldn’t get out of here fast enough and spent less than half of what I’d normally spend. Their clothes selection is extremely limited and this is the only semi annual sale were so many items seem to still be so high in price or not on sale at all. During my checkout experience my saleslady was needed in the back to help another customer so she asked another associate to take over my sale. I visited this woman was not happy to do so as it was not her commission and it was pretty apparent. The lack of teamwork at the store among the associates is painfully obvious. They all need to spend a day at the Sarasota St. Armand’s Soma and let Yolanda and her team show how it should be done. The Charlotte women are unfortunately missing out on what should be a fabulous experience#missingSarasotsSoma

Today I thought I would treat myself and purchase new bras. I was so looking forward to my experience because it was so pleasant last year when I visited the stonecrest store. As soon as I walked in there was total silence and the associate at the counter did not even look up to acknowledge me. She continued to place items on hangers and I continued to walk toward her and then past her as she hung up the items. I was able to browse around the entire small store and proceeded to walk around for a second time, but decided to say goodbye to the associate before departing. She then smiled at me and was starting to thank me, but realized that I was not happy.
Another associate had entered the store as I walking out and she asked if everything was okay and I told her NO. I let her know that I was completely ignored by the associate at counter and was leaving the store. She looked totally suprised because we were literally the only two people in a store that you could hear a pin drop. The associate finally spoke up and said that she did not see me. I thought to myself, you can’t be serious and you shouldn’t be working by yourself if you can’t multitask. You should always keep you eyes on the door of your business or at least look up occasionally because we are living in a different time and it is important to have good safety practices in place.
I believe that I would have had a better experience with the second associate because she was greeting me as I was leaving and didn’t even know why I was leaving so the one star is for her.

Not sure about the unhelpful service mentioned below, but the service I recovered in this place was amazing. I wanted to try a new brand of bras so I figured I would give this brand a go. The sales associate was helpful and extremely knowledgable. No complaints here!

Rude and unhelpful service. A store clerk walked right past and looked me in the eye as I asked for help. She completely ignored me because I told my friend the truth (that the dress she tried on didn’t fit well). Try another of the millions of places in Charlotte that sell «Intimates».
I thought they were overpriced as well.