Steele Creek South Apartments

Been here 8 months and really have no major complaints. Everything is pretty nice for a complex this big for these prices. Residents are pretty friendly, employees are friendly too.

My air conditioner has been not working properly for over a month. But am sure the attitude with the maintenance staff is a result of the corporate culture to not fix things or replace things expeditiously to save costs. The building I am in is also infested with cockroaches since an upstairs neighbor has them and we all share the same walls, I have seen more than I want as well. The property also has tons of ants and I have had them in the kitchen and the kids bedrooms. They come in from the outlet sockets because there is a next underneath the property. You would think that if you make a request for pest control, that would be the end of the issue. Nope. The pest control company that they contract with does not resolve the issue therefore, we had to contract with Sage and personally pay out of pocket to keep the bugs at bay. There are 2 pools on the property and one is closed because it didn’t pass inspection. Seriously though, you would not want to swim in the water because it is disgusting! They don’t actually clean the sides of the pool so there is years of dirty scum build up. The change of office staff is ridiculous. nobody stays or else they leave or transfer. There are car break in’s as well but I rent a garage so never leave my car out at night. I did get my car keyed however one day that it was not parked in the garage. Also, had a problem with the upstairs neighbors and had to call police several times. Sounded like the guy was beating up his wife and kids. The management is very reluctant to fix any issues. They will put a band-​aid on it without getting to the root of it. Am sure I have mold in the HVAC system and have started getting a sinus infection. Going to get the air checked to see for sure. But the management will deny any problem exists. that’s just par for the course. I highly suggest you look elsewhere if interested in renting. The appliances are old and there is also no garbage disposal or screen doors on the patio. The garbage fills up long before it gets emptied and other people that are not tenants and own business are able to use it as their personal dump because it is not monitored. The other issue is there are way too many people at the pool that don’t live in the complex and that is not monitored as well. The pool should be for tenants and an occasional friends or something but it is so overcrowded and you’ll have ghetto people that show up and swim with no swim suit and just wear a tee shirt and shorts… even saw someone swim with socks on… gross! The management does not monitor any pool activity not to mention the cleanliness of the water. So needless to say, will not renew my lease. Shame because I have made friends here but they are all sure to move soon as well. It’s a shame that the owner doesn’t know how poorly this property is being run.

I have lived all over Charlotte and these apartments are by far the WORST!
When I moved in they showed me a layout I fell in love with and wanted, once I got into my apartment it was a totally different layout and not only that, on the 3^rd floor when they told me it would be on the 1^st floor. I was so unhappy I almost didn’t even move in. I should’ve let that be the first sign. They are also terrible with following up on maintenance requests! I live in a one bedroom apartment and had a problem with my toilet for a week, it took 4 days for them to fix it, this being my only bathroom, this is 100% unacceptable. Another huge problem was my fire alarm, it would not stop going off. It took them 3 days to fix this as well. When they finally did come, it started going off again a day or 2 later. Nights of this going off at random times and losing sleep. They did take a little off my rent however, for them not fixing these HUGE problems right away. After 3 times of coming to fix the alarm on separate occasions they finally replaced it. I also had a problem with the lock on my storage shed where I store a lot of my belongings. I asked them to fix this along with a kitchen light that went out 3 weeks ago. The light was fixed but they completely ignored the shed request. Last night it flew open from the wind and broke a part of the railing off. Another huge problem is my neighbors constantly leave their trash outside their doors. I have reported this several times and it is still constantly there. I have lived in worse neighborhoods and they kept it cleaner than this apartment complex has. I signed a year and a half lease, I have been there 6 months and am ready to break my lease. No matter the cost. I would not recommend this apartment complex to ANYONE.

I have mixed feelings on this place. At first, Tyler, one of the leasing agents, was EXTREMELY helpful. He went above and beyond to help us get the paperwork submitted over a weekend so we could move in the following week. At first, we LOVED it. The apartment had just been updated, the pool was nice, and the complex itself was very clean.
However, the first night there, a car alarm went off ALL night. When I say ALL night, I mean it literally started at around midnight and continued until 7 AM when the person in the vehicle left. This continued several nights, which is extremely annoying when you are on the first floor, right next to the parking lot.
Aside from that, which could happen at any apartment complex, we loved it UNTIL we moved out. We signed a 5 month lease, knowing we would be moving. We ended up having to move out sooner than expected, so as soon as I found out, I let the office know. They assured me that they would be able to rent it out VERY quickly and that we would be able to get out of our lease 2 months early since our apartment was a hot commodity (1BR 1^st floor). I signed what was called a break lease which means somebody was going to be «taking over» our lease and we would not be responsible anymore. Well this was July 2^nd. Fast forward to August 10^th, I had not heard anything from the apartment complex regarding the refund we were supposed to get from paying July rent since somebody supposedly was moving in right when we moved out. When I called, they gave me the run around for about a week, each time saying the manager would call, and each time I never spoke with a manager. After FINALLY reaching a manager, she said «oh no, nobody lives in that apartment, you are responsible for August too». Well that is when I become upset because not only did I sign a form stating that I would not be responsible for August, I was expecting to receive my July rent back since we didn’t live there the month of July. They then sent me a collection notice, saying I owed $ 900.
This is poor customer service in my opinion. I understand I am contractually liable to fulfill my lease commitment, however I signed a break lease releasing me from that responsibility. In addition, when I have to chase a manager down for over a week, I feel that is a problem.
Luckily, we were able to go to the higher ups at corporate to explain the situation and they dropped the charges… or so we think.
Overall, if you are going to be staying during the entire lease term, I would definitely recommend the apartment complex in terms of cleanliness and amenities. I would beware of theft as I met two people in my 3 month stay who were victims of theft. One person actually had their motorcycle stolen from the back units. I never had an issue with safety personally, but I was not in the back.