West Elm

Love Love Love West Elm… I could live here.
Customer service at this location has never been excellent… we’ve passed many sales associates in the store and I can honestly say only ONE has offered a greeting or questioned if we needed any assistance — twice we’ve gone to the register and the associates are just conversing behind the counter and have a delayed approach to checking us out… it is what it is… We’ll still continue to shop here — because the product is that good.
4 Stars for the product and location. We drive up from Columbia to browse/​shop (and of course get lunch or dinner elsewhere).
Sign up for their mailing list — they offer great discounts from time to time.

Lovely store. We went in to register for our upcoming wedding and were not approached by a single associate the entire time we walked around. After making several selections I approached an associate who was behind the desk and asked to begin a registry, she seemed immediately annoyed and dismissive. Eventually someone from the back came out and was pleasant and explained that you register by downloading the west elm app. We opted to take pictures of the items of interest and complete the registry at home due to the frustrating customer service experience, definitely disappointing for something as fun and special as making a wedding registry.

Great décor for the living room or bedroom, but it’s a little pricey. Pretty much comparable to Crate and Barrel, however this location doesn’t offer any kitchen, party or entertaining items (at least not enough to my knowledge– maybe a few select items). It’s mostly living and bed décor.

I have always loved West Elm products and enjoy walking their showrooms. This was my first time in this store in Charlotte and … Sad to say the employee attitude was disappointing, their knowledge lacking and their personality non-​existent. Oh well …

Beautiful décor and a great range of colors. Sometimes a little pricy but the quality is beyond question. Love this place.

I’ve shopped at west elm for years — purchasing bedroom and living room sets as well as a ton of other items and décor. Maybe I was spoiled by the Tyson’s Corner location, but now after going to the Charlotte store over the last four years I’m taking my business elsewhere. If I want west elm, I’ll shop online. This store has some of the worst customer service and least accommodating staff. You’d think if you walked in telling them you were ready to buy an item that is over $ 1000, they’d try to help answer your questions — nope. And that’s not a one time, two time, three time, or even four time thing. It’s been the case every single time I’ve come into this store with a large item to purchase. The managers seem to be miserable and over-​worked and the associates have no clue what they’re doing or how to do retail sales. Tip: don’t insult your customers. Tip: if you don’t have what your customer came in for, offer an alternative. Don’t just walk away from them, leaving them to feel like their business is worthless to you. Don’t go here. Shop online. Maybe west elm will get the message and audit this store. Charlotte is too big of a market to be serviced so poorly!

I love West Elm! My go-​to stores for kitchen, bartools, and glassware are usually Sur la Table and Crate and Barrel. I’d been in West Elm once before, not noticing they had a home goods area. (Or maybe it wasn’t there yet). They have great glasware at a better price than most home goods/​cookware stores. Butcher boards, knives, barware, everything you need (Along with great furniture). And, they’re opening up a coffee bar right inside the store! Pretty cool. Shop and pick up a cup of jo!

Great store! The customer service to top notch. The staff are so helpful without being pushy, such a refreshing way to buy furniture. We recently purchased a beautiful dining room table and chairs!

Every time I shop here it is an issue. Nothing is ever correct, bought a rug they have me the wrong one, put a dining room table on hold they gave it away. Came to switch the rug, they don’t have it in stock — have to wait 2 weeks now for a rug. I know it’s my own stupidity but I love everything in the store.

West Elm is my favorite home décor store. Sadly, the closest West Elm to me is three hours away, so I always try to stop by one when traveling! While driving from Florida to Pittsburgh over the holidays, I took the opportunity to stop at this location — only two minutes from the highway — to use some Design Dollars and Christmas Gift Cards.
I obviously love West Elm products — each room in my house has been invaded by the brand — and their current merchandise does not disappoint. However, I was particularly impressed by the customer service in the store. My husband and I browsed around for about an hour and had multiple sales associates offer their assistance. The man who rang us up was really nice and I enjoyed my conversation with him. He mentioned that he was a history teacher, and I think it’s obvious that this store hires high caliber associates.
I really enjoyed my experience at this store and look forward to making a pit stop here again in the future!

CHECK THE WEST ELM FACEBOOK PAGE BEFORE ORDERING FROM HERE, will most definitely confirm what you are about to read below from other west elm customers.
While I love the products of west elm, I have been EXTREMELY disappointed in the shipping and customer service they provided me since then. I placed an online order while in the store on November 26^th for a headboard, bed frame, and slats with an estimated deliver window of 11÷30−12÷5. Clearly today is December 21^st and not only have I not gotten my furniture delivered, but customer service has NO idea of even a tentative date for delivery. Their excuse, it’s a logistical issue. My response? That is a company issue and not the issue of your customers. While a portion of my delivery fee has been refunded… this is still unacceptable! I have asked to speak with a manager and the response is… she is really busy there is a line around her door she probably won’t get back to you. Again, UNACCEPTABLE. Still yet to hear back from the customer service rep who said she would call me back with tracking info. UNACCEPTABLE. Apparently the slats are the only missing item and are coming from California. Could have driven to and from California several times at this point and I would have my slats. I spent over $ 3000 that day at west elm and have ZERO to show for it. Great to have to worry about around the holidays. Sure my furniture will be ready for delivery while I am out of town for Christmas.
I have since still not spoken to about 7 customer service reps, but also went back to the Charlotte store to make an exchange and give my feedback so perhaps future customers could be communicated to better. WASTE OF TIME. The GM and Assistant Manager (Katie) treated me and my family so poorly. Basically insinuated that we must just not understand the ways logistics work and that MAYBE they could give me some of the shipping back. DO NOT ORDER ANYTHING FROM THIS STORE YOU WILL TOTALLY REGRET IT

The scene: It’s 3 o’clock on Dec 23, 15 hrs before we need to leave for the airport to fly out for Christmas, and the BF has food poisoning which has rendered him a quivering lump of sadness in bed. He has procrastinated buying a gift for his Aunt, whose house we are dining at Christmas day.
My mission (an I really had no choice but to accept it) was to acquire an inexpensive, home gift for a woman I had met once. Also, it had to be capable of being packed in a carry-​on.
Enter West Elm.
I am a fan of anyone who has all their sale merchandise marked down an extra 25% two days before Christmas. But cheapskateishness aside, everything in there was just so darn cute. Within 30 seconds of walking in the door I had locked eyes on an abstract santa cookie jar that completed my mission for under $ 15. I also picked up a Chuck Klosterman conversation set for the BF’s mom & a recycled plastic sandwich shop toy as a gag gift for him. My total bill for all three items was under $ 45. Color me pleased.
Unsurprisingly, they seemed a little short on staff but the cashier who rang me out was pleasant and didn’t let her frazzle show. The time i waited in line allowed me to peruse the collection of charity mugs that were smartly displayed next to the register.
If you give me cite home furnishings, put them on sale so they are reasonably priced, and throwing accessible parking & non-​intrusive sales people to boot you’d better bet I’ll be back. Heck, the number of people I raved about West Elm to this weekend alone probably earned them back the sale price!

My fiancé and I were iso stylish shelves and unique show pieces for our home. I thought WEST ELM METROPOLITAN would likely be the place to visit. Although the store had some nice pieces, we had to spend almost 45 minutes shopping within our budget to find them: prices are moderately OVER PRICED!
What was worse was the way the entire sales staff shadowed us like they ASSumed we were thieving criminals. How many times is it possible to offer customers assistance (i.e. a brazenly veiled theft accusation) and NOT LEAVE THE IMPRESSION YOUR PATRONAGE LEAST OF ALL PHYSICAL PRESENCE IS HIGHLY UNDESIRED ??? Hard to believe in 2011 retail stores crippled by the bad economy continue to treat customers of african descent in this manner as a default. The sales team working @ this location are mistakenly under the impression its 1911 or 1811. Shame on management who permit any customer to be treated this way; corporate headquarters as well. My first visit will absolutely be my last. The worst experience I’ve had shopping in a very long time.

I consider West Elm the younger, prettier step-​sister to Restoration Hardware and Pottery Barn. They really shine in the bedding/​pillow department. Their «X» side table in chrome with the glossy black tray is the perfect bedside table that will relieve your night-​stands of clutter. The store on Metropolitan is particularly comfortable and fun to shop in!

Sales attendants were the most helpful and pleasant I have encountered in quite sometime and I shop frequently so that is significant to me.
I picked up a great book about San Francisco bakery Tartine, hand puppet temporary tattoos, cork iPhone cover… and some fabric samples to help me make my furniture decision. All my items were on sale as well… score.
Lovely store, products, and staff.

A cool place but I’ve had issues a couple of times and have now written off. Most recent visit they overcharged me and seperately caused me to return two times on the same day after the original purchase for defective products. The staff wasn’t interested in apologizing or showing stellar service, just sort of shrugged and after awhile made time to refund me. Quality isn’t quite there on some things.

I experienced outstanding customer service at this West Elm location. We picked out 2 gorgeous rugs (the sales associate — I think Bruce was his name? — helped me a ton with design ideas), which for one reason or another did not work out. Anyhow, I lost the receipt, and they were still willing to help me out. Anna, the store manager, was extremely accommodating. I ended up getting a bunch of gorgeous gallery frames instead for our walls. I’ve always loved West Elm’s bedding, but they have so many great items… Including the Tartine cookbook I just spotted yesterday… but that will have to wait for a birthday present;)
Long story long, this store is run by helpful and friendly salespeople who also have a great eye for decorating. Thanks West Elm for being so flexible with us! We’ll be back for sure.

We can’t all afford West Elm to deck out the entire house, but if you want a few stylish pieces do visit this place if you happen to be going to Ikea. Got a fabulous rug which received lots of compliments. Service was fantastic.

I popped into West Elm last night for the first time. I’ve seen the catalogs, but never been in an actual store. It was quite nice, and once again I started dreaming of what it would be like to have all of this modern furniture and décor in my home. Ahh… If only the lottery fairies would come my way.
West Elm was all about the browns, silvers, and whites. Most of their décor is «wood,» from the tables and beds to the vases and bowls. But they also offer other accent pieces. Their inventory is a little on the slim side. You won’t find as much to browse through as you might in a Crate & Barrel or Pottery Barn, but it was still enjoyable to see things that I haven’t seen in other similar stores.
Their prices didn’t seem too bad overall. One of their dining room tables I liked was reasonably priced for around $ 400. In fact, I might go back for a cool lamp I saw for $ 99 if I don’t find another one I like.
I’m not sure about their customer service. There were several employees floating around the store and clustered together at one point and not once did one say hello to me and welcome me to this new Charlotte store. Granted, I don’t like to be bothered when I’m shopping, but a hello might have been nice. Maybe it was because I was by myself instead of coming in as a couple? They were talking to the couples in there. Hmmm…

I’m so disappointed. I was told the new West Elm store (which just opened in the Metropolitan development) is similar to IKEA. Lies. West Elm has nice, hip furniture, bedding, dishes and home décor items, but it’s WAY pricier than IKEA and more similar to the experience you’d have at, say, Pier One.
Parking and traffic flow at the Metropolitan are a huge problem. They need a traffic light at Charlettetowne and the new Metropolitan Avenue. It’s impossible for anyone coming from West Elm, Best Buy, Trader Joe’s, etc. to get out of the place and turn onto Charlottetowne. I’d suggest you avoid that road altogether and enter/​exit on Kings Drive.