William Douglas Property Management

I have been a homeowner for 12+ years at Kimmerly Woods managed by William Douglas Mgmt. I am quite upset that it is almost impossible for me to get anything resolved. First, my number sign was ravaged by weather over the last 12 years to the point it feel to the ground (in pieces). I notified the HOA and waited over 3 months until I absolutely needed to change it myself because I wasn’t getting any mail without a number on the townhouse. I emailed them to ask if the new number signed was in compliance since the original was rounded corners and mine new one was squared corners. Not one single member of the HOA came by to approve or deny until finally, I gave up. Then, I asked to be put on the HOA board and was invited to attend the next meeting (I was even copied on the confidential memos from the lawyers). When I went to the meeting, there were 3 members there and they ran down the rules ect. and then said they would let me know on Monday. Since then, nothing. I emailed our rep at William Douglas and she is just giving me the run around. They are not very forthcoming and I do not feel they have our best interests at heart. Since William Douglas Management has taken over our sub-​division, we have NO grass (but are paying maintenance for grass cutting), we have NO pool (but are paying to keep it covered), we have only 3 HOA board member and NO ability to join… The list goes on and on. I am so frustrated, I could scream!

Our neighbors in Alpharetta, Georgia got by surprise a flyer (as other thousands every day) in the mailbox informing the transition from the old management to the new one back in April/​2015. Very generic and that’s it.
In the month of June, we all got letters with «Delinquent Fees» for 10% of the quarter HOA $ 42.50
When you try to contact this company over the phone in Canton, Georgia or at Charlotte, NC to ask for the property manager assigned or any explanation. A pre recorded message answer ²⁴⁄₇. It is unbelievable. It took me 5 days to get someone to tell me the name of our PM. Then… when the call was transferred to the PM voice mail, very quickly I get back to the operator and asked her for the PM email.
The PM answered my email 2 days later, after my second email was sent. And at the end, the issue went in circles and never get a solutions.
I CANNOT WAIT FOR THE NEXT HOA MEETING to officially request fire this management company.

Whatever you think of as being the sevices offered by a property management company, you will not find those things in dealing with William Douglas. They have owned a property of mine in NC for about 4 years now and the only thing they will even communicate with me on is when they want more money. This company and every single employee that I’ve dealt with over the last 4 years has zero concern with doing anything for the homeowners, even as far as answering questions.
If you own a single family house outside of an area that has an HOA, you’re probably not reading this because you would never even consider hiring this company in the first place.
Unfortunately if you’re reading this is probably because they have bought the rights to manage your HOA and they have risen your HOA fees and ignored any communication you’ve attempted with them (as long as you keep paying them), and YOU CAN’T DO ANYTHING ABOUT IT!
If you have any control whatsoever over whether or not to pay this company for any kind of services… run while you can and don’t ever look back or fire them on the spot if you’ve already crossed that line. Whatever reason you feel like you may have for hiring them, trust me, it is not worth it in the long run.
It’s really a shame that I can’t give zero or even negative stars to these people.

If you end up in a community managed by William Douglas, just hope you don’t ever actually need their help because they are totally desensitized to any issue you’re having… It isn’t happening to them, so they’re in no hurry to offer or even assist in you finding a solution… they’d really rather you just move, so they simply do nothing.
They do however, seem to enjoy mailing letters to tenants that are unclear and unsettling. When you put them on the spot about the letters, they’ll say — «oh, well, we sent that to everyone…» Once the issue is inflated, they don’t actually want to deal with any of it because it’s «uncomfortable to be confrontational… and they have to keep things fair…»
William Douglas might be a big company, but to be under their rule is not a pleasant place to be.