Holiday Inn Charlottesville-Univ Area

Decided to stay after we were disappointed by recommendations to stay at the Super 8 down the street. We were greeted by Fiona who was very pleasant and took care of us right away. During our conversation it came up that it was her birthday and decided to sing to her at the front desk. Even though one of our rooms was not ready she made sure that by the time we came back from dinner we would be taken care of. Before dinner a few of us decided to have a drink at the bar where Theresa our bar tender took care of us. The next morning we had breakfast at the hotel where Casey was our waitress and she was great. It was 8 of us and we were not her only table. She made it seem as though we were her only guest and made sure that we had everything we needed. Thank you to the staff at Holiday Inn, we will definitely stay with you on our next visit.

This is with regards to my reservation at Holiday Inn — University Area property in Charlottesville from 18 May to 25^th May. Me and my family were staying here for the graduation weekend and we had bought new shoes for all of us to wear for the event. Late in the night just a day before graduation on 21^st we noticed that the bag with brand new shoes still in boxes was missing from the room.
The worst part of this is that the front desk has completely overlooked this incident and has shown no accountability for the incident. My dad had no formal shoes for his attire at the graduation and despite multiple (note 5) queries at the front desk, the shifts didn’t even pass on my issue to the next person and never bothered to contact me with any updates. When I inquired the standard reply was house keeping hasn’t found anything and that we’ll talk to manager and get back to you, which they never did.
The manager, Del Sanders, was completely missing and was not available to talk to us despite repeated requests to personally speak to him. I have been distraught that a hotel of this quality which charged us $ 200+ for the stay per night made us feel unsafe during a time which was meant to be memorable. I am sorry to say that the service of the front desk especially is shoddy and evasive to an extent we are afraid of keeping our valuables and had to take them out of the hotel for fear of being stolen.

While we were very happy with the hotel initially, on the third day of our visit we were very disappointed that our room was not made up when we returned from a long day in the city. We were quite tired and been looking forward to relaxing for the rest of the day. However, the hotel is well located, well kept up and quite pleasant inside.

Somewhere between 3 and 4 stars. Fridge in the room! Great selection of TV channels. Big rooms. Clean. BUT no counter space in the bathroom. The wifi is available but 1.3 MBPS download and 0.00 MBPS uploads. Using my LTE

What a great value! We booked using Hotwire and got a fantastic deal on the room. The hotel is clean, well appointed, and comfortable. The service was super-​friendly and competent. The indoor pool was well maintained and fun to use, as was the exercise room. The experience was enough to start making Holiday Inn a regular choice. We’ve been missing out on a good thing.

Don’t get people’s bad review on this. I read it and they have a stupid excuse why they rated it poorly. I’m giving it a four because the staff is friendly, the rooms have microwave and fridge. Very clean. Close to Chilis and other restaurants as well as target. Golds gym is across the street too. Good choice of you need to go to the airport the next day. I would know, I’m a flight attendant and this hotel is our airlines choice. The shuttle driver is nice and the breakfast here is sooooo good! You have to try their blueberry pancakes! I always have a great stay when I’m here. It’s my third time and my only complaint is that the bartender lady was talking to some guys at the bar about me and that made me a little uneasy. She made it too obvious as she whispered and they all turned around and looked at me in a funny way. Whatever. 4 Stars :)

If hotels were judged by how towels were folded this Holiday Inn would be in good shape. Unfortunately that is not how I judge hotels. Everything in this hotel is at least 20 years old including the bed, which you literally get into like you would a car. The tv remote, like my sister, works when it feels like it. The in room heater is on loud with 2 settings: hot and cold. Overall if your feeling nostalgic for early 80’s east Germany accommodations, pick this spot, otherwise a soft pillow and underpass in Charlottesville should do.

I am very disappointed in this hotel. On their website they have rave reviews and it is said that their rooms are renovated. Although my bathroom was renovated, the rest of the room and halways appeared untouched since the 70’s. One of the cabinets had severe water damage, and there was a fly infestation in my room. The service at the front desk wasn’t the best either.

First of all, I don’t understand all the negative reviews? I’ve stayed in hundred’s of hotels and I thought this hotel was decent. The bed may not be the most comfortable in the world but I slept through the entire night. The room also had a fridge and microwave which I always find a plus when I am traveling. The hotel is also close to several shops and restaurants and there is even a movie theater walking distance from the hotel. The airport itself is a 15 minute van drive and they run every 30 minutes.
However, the gym is very small, and on the same floor as the indoor pool, but not enough for me to give this a negative review. I’d stay here again… It may not be the Ritz Carlton, but better than the Comfort Inn.

Stayed here 2 nights with my mom earlier this week while on vacation in Virginia. Used hotel points for the stay, 20k per night, which I thought was a bit «pricey» for the area /​hotel.
Hotel didn’t seem as bad to me as some of the reviews, I think it’s been updated. But I agree you can tell it’s an older hotel.
Probably wouldn’t stay here again if in the area, I’d try another hotel.

This was the worst hotel I had stayed at in years, and although I enjoyed just about every other aspect of my stay in Charlottesville, I could not wait to leave this awful hotel. The bed was perhaps the most uncomfortable thing I have ever attempted to sleep on. The mattress was uneven, with the head of the bed drooping down lower than the foot of the bed, and the pillows were unsupportive and worthless. The bathroom floor was grimy and the towels smelled musty. Everything about this place reeks of cheapness, except for the inflated price. Too much money spent on a dingy hotel and a sleepless night. I’ve gotten better quality sleep while taking naps on loud, 4-​seater piston airplanes.

I like it. I’ve stayed here a few times now for business. Free wifi, which is kind of a big deal for me because I’m on the internet the whole time I’m here. I was impressed with the front desk staff and housekeeping pushing to get me in early today because I was tired from the road trip. Good location with lots of stuff around… Restaurants and shopping, etc. The hotel doesn’t claim to be a resort, and it’s not one, but it’s nice enough.

Ummmmm. Well it is a holiday inn. It wasn’t too bad at all-​and it was cheap. But the smell! Omg what is that weird musty smell? And the shower curtain rod was broken so that the shower curtain collected itself right in the middle of the rod. So very helpful for keeping water off the floor.

I am a Platinum Member and this was one of the worst hotels in the chain. The Internet is THE WORST so I guess it ranks #1 in something. Staff was decent but the hotel is old, outdated and overpriced for what you get. The rooms were clean and they are trying. The Fitness Center is also ranked #1 as the worst I have experienced for a full service hotel. They do give you a free pass to Gold’s Gym across the street — to bad Gold’s doesn’t have rooms otherwise I would have stayed there.

I stayed at the HI while attending a conference at UVA. It’s an older hotel with very mild updates. The halls are very dark and a bit musty, much like the hotels I remember from the 80s and early 90s. The rooms are decent in size and the bathrooms are small.
The wifi was sporadic at best. The hotel restaurant was very average.
It’s a very average hotel at best. Unfortunately the location (local highway) isn’t the greatest and it’s not the most convenient hotel when attending events in downtown Charlottesville/​UVA (10 – 15 minute drive). If you need a place to stay for a night or two this is an ok option but if you want to be closer to UVA or experience the food/​entertainment in Charlottesville you’d be better off staying somewhere else.

Unfortunately as I am writing this review I am still staying at this hotel. I checked in on the Wednesday before the 4^th of July for a wedding. Upon entering my room I smelled a musty odor. The bellhop stated I just needed to put the ac on. When I took off my shoes, the floor felt wet. I thought maybe they had shampooed my room and it hadn’t dried yet. Since it was late and I just drove a millions mie, I dealt with it. The next morning I saw a maintenance man on my floor and asked him what the foul odor but he said he didn’t smell anything. I told the front desk, but they said the would relay the info the manager. It took two days for the staff to realize they had an entire smelly floor with wet rooms. They had to move the majority of the wedding party to other floors. To top it off other members of the wedding were stuck on the elevatr for several minutes. Just tried to call the front desk and my phone doesn’t work. What else can go wrong while I am here?
So how does this saga end? Well when I woke on Sunday I found the hotel bill. They had the audacity to give me a full bill. I wasn’t going to allow this so I marched down to the front desk. I was told the manager was not in the building. I told them get her on the phone. I told her I wasn’t paying this bill as is and I wasn’t leaving until it was adjusted.
They ended up giving me half off.
This was the absolute worse hotel I have ever stayed in. The only professional and helpful person was Ms. Martin at the front desk.
Don’t stay here.

I’ll be honest, I paid less than $ 120 a night. I was there for two nights during the weekday for some work I was doing at UVA. Yes, the room and hotel was clean, but it’s time for a décor update. The AC worked, especially when it kicked into high gear and sounded like a freight train. The shower worked but you had to stand in six inches of water because it drained so slowly. The TV worked but NBC, and two other channels came in fuzzy and there were four other channels that they supposedly had, but didn’t. And don’t follow what is typed up on the laminated list by the remote control, 60% of those channels were incorrectly identified. The desk chair was so low that working at the desk was extremely uncomfortable but other than those small details, my stay was fine.

Decent hotel for sleeping but the amenities were terrible I. e workout room, Internet, and cable tv. Internet doesn’t work, one treadmill out of 2 worked at the place, and the tv stations picked up about 10 station.

I stayed at this hotel last week because, quite frankly, I wasn’t the one paying. I’d never stay at a Holiday Inn as a first choice when there are much nicer chains, like the Marriott Renaissance. But I needed to be on this trip so I went with what was offered me. The hotel is extremely basic. If you simply want a bed and don’t care at all about atmosphere (or cleanliness), then this won’t bother you. For me, it was torture. The bathroom smelled of urine. The carpeting was that gross very dark swirly crap that is meant to hide stains for 16 years without the need to clean the carpet.
When I pulled the bed linen back to go to sleep, the sheets had hair on them and were stained. I called down to the front desk and was told that there was no one on housekeeping at this hour (10PM?!) but I WAS FREE TO COME DOWN AND GET A SET OF SHEETS. When this didn’t fly, the woman from the front desk brought up sheets. She handed them to me and left! No one offered to change the sheets!!! Seriously? I was in total shock. But I CHANGED MY OWN SHEETS and crawled into bed. I only had to be there for one day, thank God.
The employees that I encountered were friendly, but a little too familiar. There is a fine line between being approachable and coming off like one of my friends. They could use some training on being nice while also maintaining professionalism. When I asked the bartender at the restaurant what time the place closed, she said she’d probably close in the next 10 minutes to half an hour — I suppose depending on how she felt in the next ten minutes? A positive? The king sized bed was really comfortable. But that’s not enough. I would never stay here again.

Don’t understand why all the negative comments. Actually, the front desk was awesome! She added points to my PC, had suggestions for places to eat, and said the hotel shuttle would take us where we needed to go. The room was clean, I do agree tv should be updated though. All in all stay was pleasant. Not a five star hotel, but didn’t expect it to be.