Lowe’s Home Improvement

Typical large store, focused on volume and not much else. There arent many other options in Charlottesville though. Tried to return and/​or refund a $ 300 power washer & used it once. Had a 2 year warranty with the brand so they sent it for the repair. Found out that there was a major issue likely caused during transport originally causing the issue. Lowes will not correct the issue nor will troybilt. Only used once and stored carefully. Too much money wasted.

I would give this store zero stars of it were an option. Lowe’s is nothing but a time suck and it will leave you horrified that you wasted any part of your life here. You walk in full of ideas and walk out with nothing but frustration because they don’t even have the most basic of hardware in stock. Or worse yet, they have 50 supposedly in stock but can’t locate any of them and instead send you off to a store 30 minutes away that supposedly have 30 in stock. Don’t waste your time here and go to a small local hardware store instead.

This is a review and then a follow up…
I just returned 140.00 of merchandise to realize I only got credit for 70 on my bank card. I called the store for an hour, no answer… Go back to the store… The manager is chatting and giggling with the girl who did the return. Apparently the clerk failed to mention that I was to receive a store credit for the other half of my items because they had been rung up wrong two days earlier. I bet she was about to remember to print the merchandise card right before her shift ended! Neither woman apologizes, instead they give off the «oh my god this girl is just so annoying wanting us to stop talking and help her». When I asked her why she was treating me like I had done something wrong she rolled her eyes and told me she didn’t have to apologize because she wasn’t the one who screwed it up. Apparently she has no idea what a manager does. I just wasted 6 hours, I don’t want a credit because I will die before I give this store one more cent. I’ll have to go back tomorrow and speak with the actual store manager. Will roll he his eyes and act like I’m the problem? Who knows! Go to home depot, better yet better living. these people are the bottom of the employee barrel they obviously hate their jobs and the customers. WORST STORE EXPERIENCE EVER, I’d rather pay double at ACE than ever go back in this dump.
Okay I added two stars, one for Nick the store manager and one for Donovan the man who should be a manager. Nick (mcmillan?) the store manager is a very skilled people person, he immediately disarmed me with his genuine concern and helpfulness. (By disarmed I mean made less angry, no weapons were involved.) Donovan executed my return in under two minutes with his usual competence, so I have to admit some good people do work here. Nick seemed very determined to resolve the staff attitude issue I had encountered and I went from being seriously angry to feeling sorry for him for having such a hard job. He’s that good! If you have issues, at this store just go to the top. He’s receptive, intelligent and kind. I got several apologies! I think they were genuine! I almost want to say good job lowes, but it might kill me. SO good job Nick and Donovan that is how you build loyalty!

Lowes… Oh how I hate you, let me count the ways!
Silly me, when I placed an order online and then subsequently received a «Your order is ready for pick up» email, I thought it might actually be ready. 25 minutes later, I am still standing at the front of the store waiting for some clueless employee walking around in circles to find my order. Customer service FAIL.

Been coming to this Lowe’s many times since we’ve been doing remodeling in our salon. The staff are always nice. During a recent trip to Lowe’s this weekend, we were were assisted by Stephen and Jorge (I believe that is his name). They were very knowledgeable and made great suggestions to help us save money. They went above and beyond to help us find the materials as well. Such great customer service!

just went to Lowes 2 days in a row. The first day the associate was super helpful. We showed him a photo of what we wanted and he took the time to show us all the materials to create it. It was an awesome experience. We went back the next day and it took a little longer to find help and the associate was not as helpful. Still would go back to this place. I would give them 4.5 stars if that was possible

The Waynesboro, VA Lowe’s is wonderful in customer service and in all services. They are 10 times better than the Charlottesville Lowe’s.

I saw the other reviews before coming to this store … They were right.
Since recently moving I wanted to use my 10% off coupon and buy some Belkin WeMo LED light bulbs (or other comparable product) They had never heard of them.
I asked to speak to a manager about how such a huge store could not have this product … The uncaring and uninformed staff never had a manager show up … After wasting 15 minutes of my life I left this store never to return.
It is stores like that are like dreams for Amazon … Good advertising got me in, but their horrible service and not having what should be basic product will now keep me away.
Shop here at your own risk!

I bought a microwave and gas range online from
, and asked for delivery and installation at this local Charlottesville store. The experience is terrible. I called several times, often there’s nobody answering the phone. When someone answered, their answer is incorrect. For example, when I asked for installation of gas range, someone told me that I can get it installed by the local gas company — which I called later and they said they couldn’t do it. On another time, I was told that someone will go to my house and check the installation requirement for $ 35, and then another one told me it is free. It was so frustrating.

One star for the customer service, three for the specialists who work there. It is very hard to get someone on the phone. When the operator answered, the information I was given was wrong at least 60% of the time. My call was dropped about 5 times before I got someone on the line. The specialists got information wrong a bunch too. All that meant lots of wasted time and frustration. In person, it is hard to find someone to help you, but when you do the staff have been nice and usually helpful.
Please Lowes, train the operators and other staff so they know the store policies and can do their job. If the operator said, «Lowes is very busy right now, I’m not sure that anyone will pick up the call. You may want to try again later,» I wouldn’t be as mad as I was being told I was being connected and then having my call dropped repeatedly.

I dread going to this Lowe’s, but find myself there monthly because there’s is no other home improvement store in Cville. It is mainly the service that is disappointing. Over the past week, I purchased a grill and patio set. I was excited about the free grill assembly. However, when I got it home, I had to hand-​tighten some screws, and take a few items off the grill, and reassemble it. It was obvious the assembler did not care. Last night, I was on my own to get my own patio set off the shelf and take it to the register. I asked for help, and the lady said there was no one to help. They just don’t get it. I’ve also had issues with them being out of stock on a popular light bulb for over a month because of something dealing with a boat and China. However, the Lowe’s 10 miles North had 40 bulbs in stock.
There are some good, friendly associates I have met there over the years. It is just hit or miss. Most of them are either working at the wrong place, poorly trained, and/​or victims of poor leadership.
Overall, there service rivals Best Buy for the worst in Cville.