Omni Charlottesville Hotel

I am part of an annual event here, and the location at the end of the Downtown Mall, parking garage, meeting room space and staff are adequate, but the food isn’t that great. I prefer bright spaces, but the overall mood of the Omni is also pretty dark. I’ve never stayed in a room, so I can’t speak to that.

We stayed for two nights and wasn’t impressed with anything. Both beds had old mattresses which sunk into the middle along with the feeling of springs in your back. Pillows are cheap and ineffective. The room was small and the size of the bathroom was ridiculous. The bathroom door swung in 3 inches from the front of the toilet. Save your money and stay elsewhere.

Beautiful hotel, lousy service
Front desk is rude and unhelpful
Don’t understand why management spends so much money on a great building and so little on training its front desk staff.

Who knew Virginia could actually be fun. Surprise, surprise our anniversary turned out to be top notch thanks to The Omni.
First of all, the concierge went above and beyond helping my husband plan the perfect room and surprise for me. When we walked into our room, they had sprinkled the bed with flowers in a heart shape and a nice expensive champagne in a bucket of ice. My husband also ordered a flower arrangement which they so kindly put in the room. It was absolutely perfect.
We did dine in the hotel for breakfasts and dinners, including ordering room service. Aside for the mojitos being a little light with the alcohol, the food was phenomenal and exquisite.
Breakfasts consisted of eggs, french toasts, pancakes. — All delicious.
Dinner was great with an amazing salmon salad and fabulous wine of course.
They do have free parking for guests but you still have to take a ticket. Don’t let that scare you. They’re also very close to everything, including the wineries, zoos and town.
We loved our stay and would come back again next time we need to be in Virginia.

If you’re expecting an experience or the charm associated with the Homestead this is not the Omni property for you. We pulled up to what looked like an office building of some sort, it was a bit underwhelming to say the least. I think the staff here is half and half in regards to quality of service– I encountered some really kind as well as attentive people but I as well as my fiancé came across a few who were really just there to collect a check. Our room was a corner room with beautiful 180 – 280 views of downtown, but all in all the hotel as well as rooms could use some love. This hotel does bolster a conference center so if you’re in town on business this can be ideal for you, and it would explain the more office like setting. *TIP TO MANAGEMENT– Having a U.S.A flag on the property is a beautiful thing but does come with responsibilities… Never should our flag be lower than the Omni flag as well as the state flag (please educate the staff responsible on what’s appropriate). My fiancé had to reach out to three employees before someone cared enough to have it fixed (hours later). Not cool at all. * #murica

NO FLAG SHOULD EVER FLY HIGHER THAN THE U.S. FLAG! The Omni has the U.S. Flag at half staff to honor Justice Scalia but I’m pretty sure he would be pretty upset about the fact that they have both the Virginia state flag and the Omni hotel flag flying higher than the U.S. Flag. I had to point out the problem to multiple hotel employees before one said they would address it but as we are now nearing check out it is still not rectified.
Putting that issue aside while this hotel is certainly one of the nicer hotels in Charlottesville it doesn’t really live up to my previous Omni experiences. It’s basically an office building. It is nice that it backs up to the down town mall and you can go for a nice walk weather permitting but the quality of the hotel it’s self really doesn’t live up to the standard Omni has previously impressed me with at other locations. The bathrooms could certainly use a facelift and I’m not sure this hotel was worth the extra money I spent to stay here.
Probably wouldn’t stay here again or recommend it to others.

We enjoyed our one night stay here immensely. We arrived on Valentine’s Day to tour colleges. Our teenagers were greeted with chocolate covered strawberries and us with champagne. Our room was modern and clean… even had a subtle but fresh scent as if it comes through the vents. The hotel is right on the downtown mall so everything was walking distance. When we returned from our dinner, there were chocolate milks on ice and delicious chocolate chip cookies waiting for our girls. Everyone from the staff that we encountered was super friendly. Parking in the covered, connected garage was free and so was the coffee in the lobby. Nothing but a great stay for us!!!

The Omni staff did everything in their power to make our stay enjoyable. Our room was comfortable and clean and the location of the hotel was perfect! The best part of our stay was when we called concierge and asked them about good restaurants nearby, she suggested a WONDERFUL place and even slid a map with directions and a handwritten note under our door within minutes of chatting with her. I highly recommend the Omni to anyone staying in Charlottesville!

Beware! This hotel has a 7 day cancellation policy, which is VERY strict and not standard. I cancelled on a Monday for a Saturday stay and I was charged anyway. I spoke to Expedia and then directly to the hotel. Even Expedia agreed with me that the hotel was unreasonable and had an extreme/​unreasonable policy. The individual I spoke with in Reservations would not make an exception for me being a day or two outside of policy. I will not be staying here and will be advising friends and family not to stay here either. I did also email the hotel and I was told to contact Expedia — I was charged directly by the hotel, not Expedia, so that is not an accurate response. Omni could have easily waived the charge, but choose not to.

Traveling for one night with a 3 month old baby and my husband.
We were placed in what used to be a smoking room which smelled terrible. We were so exhausted and didn’t want to deal with the hassle of changing rooms with a baby that we didn’t ask to switch and we just dealt with it.
I discovered our bathroom covered in water and initially thought my husband was being sloppy. But I couldn’t believe it bc he is not that sloppy at home. Did some exploring and found our hot water faucet was leaking. Also found something near the tub was leaking but didn’t want to mess with it. Didn’t ask to change rooms again bc it wasn’t a safety issue for us and changing rooms would have been so inconvenient with the baby and all her gear.
The king bed was not comfortable and felt as though there were bars in the middle of the bed under the mattress. It keep my husband and I from sleeping next to each other.
The room was very clean despite the smell. The bellman was nice. The front desk seemed indifferent. I reported the leak at checkout and they thanked me for the report and said they’d have someone fix it.
It seems as though business people get priority in this hotel. There were many well dressed business people in the lobby and the restaurant the morning we checked out. I’m sure if you come for a business trip, your room will be in better shape.

Had an overall positive stay here. Beautiful glass atrium with glass elevators and fountain. Had a corner room with generous views and flat screen tv. Hbo ready (flip the channel card for more channels).
The breakfast at their restaurant was over priced but very good. $ 8 for a bowl of berries was a lot but I had to get my fiber somehow.
Nice gym space that felt a bit tight but well lit with a water cooler. Indoor hot tub and pool. Both bath tub sized. Outdoor pool had a strange pentagon shape that wasn’t convenient for anything swimming related. Pretty dinky which was a shame since Virginia weather is very hot. Thoughts of jumping into a grand pool crossed my mind every sticky shirt I went through.
Location is perfect. The nearby walk is such a hot spot. Just perfect. Lots of restaurants, bars and night life.
Wish they offered incentive to skip room cleaning. I like to feel all socially responsible by saving water/​laundry (although points are usually the driving force)

Our stay was nice. Check in was easy and though our interaction with hotel staff was limited, the employees were nice.
Our room was nice and everything was clean, no complaints there.
It was nice having a drink on the patio, but nothing stays open very late.
The hotel was very quiet. It was an enjoyable stay, though that money has gone further at other places. It was good for a special occasion.

I just finished another stay at the Omni Charlottesville, and the service was even better than last reported! Because of a late arrival from California — AFTER room service closed — I called the front desk the day before to arrange hot chocolate and crème brûlée on check-​in. I was surprised and delighted to see that my requests were ready, waiting and FRESH as I dragged myself into the room. Thank you!

I am a frequent traveler and spend around 30 nights per year in a hotel This was the least enjoyable experience in recent memory.
The Omni is by far the most expensive hotel in Charlottesville but we were willing to pay the higher price because we expected a high quality experience — wrong. Pro’s: good location. Con’s: the rooms have no sound proofing — this issue is so bad, that you are better off staying at any other hotel because you will not get any sleep in the omni. Hotel rooms were acceptable but outdated — certainly not a luxury hotel as advertised and certainly not worth paying a premium.
The front desk staff placed us in a hotel room directly outside the elevator bank. The room also had an adjourning door to a room next door which had a family of strangers. From 12AM until 7AM other hotel guests continued to come in and out of the elevator bank. There is a 1 and ½ inch gap under each hotel room door which means you can hear 100% of the conversations in the hallway in full volume — which is worse by the elevator due to higher traffic. Additionally, the family on the other side of the adjourning room had a screaming, crying baby, the entire night which meant we got no sleep. The sound travelled through the adjourning door as if the family was in the same room.
I do not know why the hotel would place us in an joint room to begin with as we were a couple with no relation to anyone else in the building. By 2AM we were ready to switch rooms because the we realized the problem would not go away — however we would then be forced to re-​pack all of our belongings and go to the front desk and switch rooms which meant no sleep either way and more hassle.
Our experience at the Omni hotel was horrible and we got no sleep as a result — which is the only reason we wanted a hotel to begin with. An alternative suggestion is the Courtyard Marriott. Avoid this Omni at all costs.

I’m pretty sure most folks stay at this Omni for a conference. The building itself feels like it is an office building with some hotel rooms (indeed, when we drove by, we were certain we had the wrong place because it looks so office-​building-​ish).
The location is good– it’s on one end of the «downtown mall» with ample restaurants, bars, and shops nearby, and it has free parking for guests (I second Olivia L. — ignore the sign saying you have to pay.)
But the rooms themselves are so, so tired. I felt like I was stepping back in time — dull wallpaper, ugly hotel art, bad lighting, ugly curtains, depressing carpets, a poorly lit bathroom, a desk with insufficient access to outlets to charge your computer and your phone. The Omni folks should go and meet, say, the Kimpton folks and learn how to modernize their hotel, how to develop a hip aesthetic. Finally, the lobby is a case study in drabness and is in desperate need of some life. The only sign of life in the lobby– the Peet’s Coffee– seems to close at random times, like, say 3pm. And I didn’t even notice there was a restaurant in the hotel until we were about to leave because it’s that hidden.
Tip — Noise travels easily in this hotel. We were in the last room on the floor and we could still hear a fair amount of noise from the hallway filtering into our room.

My review consists of this story:
My wife and I were visiting for my birthday. We love Chancellorsville and we love staying down town so we can walk around. We usually like boutique hotels and B&Bs but the Omni has always been our favorite so we went with it.
The clerk was very polite and was asking about the reason for our visit. When he found out it was my birthday, he asked what kind of wine I would like brought to the room. We were so excited! No hotels give away anything now days! You have to pay $ 17 if I you move the bottle of water off the napkin in the room! Not here!
After we make it to our room, we hear a knock and a gentlment brings in an ice bucket with a bottle of Barboursville chardonnay. Not a crazy nice bottle but certainly not throwaway wine!
Later, when we came back from our night out, they had turned down the bed and left us another bottle of wine. This time, Cab Sauv!
The beds are amazing, the pillows are plentiful, the rooms have little fridges, and the temperature adjusts quickly! Absolutely the perfect experience.

I recently had the pleasure of staying at the Omni hotel on my recent trip to Charlottesville for a friend’s wedding. The hotel itself is beautiful. The room and bed were very comfortable but it was the service that made my stay so memorable.
Attending the wedding with a group of friends, one friend booked his stay via an online discount site. When he arrived at the Omni he was shocked and upset to learned he had, in error, booked his stay at the Richmond Ommi! When he attempted to have the online discount site refund his purchase of course they refused. I felt so upset for my friend as that day, of all days was also his birthday.
Overhearing the trouble the man at the front desk called us over and asked about the issue. He explained the retailer had been difficult to deal with in the past but he would do whatever he could to help. The hotel front desk conferenced in the other local hotel as well as the online sites customer service and was able to have the reservation transfered. This service was so above and beyond I had to share it.
After the whole experience we headed back to our rooms where my friend discoverd a bottle of champagne on ice and a hand written note from the hotel room. The note apologized for the trouble he had that afternoon wished him a happy birthday and thanked him for staying with the hotel. Just such a personal and thoughtful touch, it truly made our stay all the better.
The hotel was also in a great location right next to the downtown mall. This «mall» is more a long street of shops, restaurants and vendors that you can casually walk and enjoy. We had breakfast here each morning during our stay.
I didn’t see the pool however the hotel site said there was one and also a gym. Another favorite part of my stay is that the hotel is pet friendly! I loved checking in and seeing a corgi, almost made me feel closer to home as I always miss my pets when I travel.
The Omni is a bit expensive but worth it for the level of service and comfort you receive.

This is a super nice hotel to stay in during a stay in Charlottesville. It is conveniently located close to main street (downtown with most of the go-​to shops and restaurants in town) and also the University of Virginia campus and Medical Center.
The staff are very friendly, the hotel is easy to access and get in and out. There is free parking in a 2-​level garage which is private. The main lobby area is quite huge and there is an impressive sitting area with an adjacent walkway complete with trees, plants, flowers, and large windows which allows the sunshine in.
The rooms themselves are very spacious. I stayed in a 2-​bed room which had a large screen TV, a mini fridge, coffee maker, iron and board, closet with bathrobes, and I large bathroom. The temperature was really easy to adjust in the room.
Some things that keep this from being a 5 star for me: no complimentary breakfast and no free wifi. Those are bummers… But I did make up for it with a short drive to the downtown area which offers plenty of food and wifi options. Overall, this is a great place to stay in Charlottesville if you don’t mind paying more money, or especially if someone else is paying for your stay :)

Super nice staff, great location, and very comfortable room.
Turns out my room even had a mini-​fridge. Didn’t know about it until I was leaving though. I wish the bellman would have shown that to me when I checked in, I coulhd have used it. They should be trained to point out what’s in the room and where things are.
Also, I think the TV software they use is a little more complicated than it needs to be.
This place is so conveniently located. Just walk out the back door of the hotel right onto an outdoor mall choc full o’ restaurants, cool shops and theaters, even a CVS in case you forgot to pack something essential.

Great location near the mall with tons of outdoor shops and eateries outside! Rooms were spacious with complimentary internet when you join their rewards program. There were a limited number of internet «spots» so there were times when we couldn’t get on, but overall it was very convenient.
The atrium was excellent for just hanging out and was a great meeting place. The cucumber and orange waters were a nice touch after being outside all day and were available in the lobby all the time.
Parking was free and very convenient. Overall, a great place to stay given the proximity to the mall, UVA and other local attractions.