Primary Eyecare

Convenient, welcome and inviting. I was able to get a quick appointment for an issue; great follow up and friendly staff! Dr Seagraves is wonderful; very kind and full of helpful knowledge.

Very nice office, friendly staff and I was seen in a timely manner. Appointment with Dr Henderson was quick, efficient and he taught me a few things about my eyes. I didn’t shop for glasses this time but they seem to have a very wide variety available. Definitely recommend this practice.

I recently moved to the area and this office is close to my residence. I was able to schedule a convenient appointment time. The paperwork to set up new patients is provided on their website, which made checking in for my 8am appointment a breeze. After my arrival, I was called back within minutes. Everyone is friendly — I felt very comfortable. Dr. Parker listened (really listened!) to my concerns and I felt as though my eyes were in good hands! This was undoubtedly the best eye care experience I have ever had!

I came in for a basic eye exam and to update my contact prescription (and order new contacts online for cheap). The office was nice, staff was friendly and efficient, and they seem very organized. 5 stars to Dr. Seagraves in particular, who I liked as soon as she walked in the door. She is super nice as well as being a great doctor!

I needed a new eye doctor after moving to Charlottesville, and after a quick Google search I made an appointment with Primary Eyecare. The staff was very friendly, and my eye doctor, Dr. Henderson, was kind and explained everything clearly to me.

By far the worst experience I’ve ever had with an eye exam/​glasses. The doctor was fine, it’s the people on the floor that are the issue. First, they WILL NOT GIVE YOU a copy of your prescription unless you beg, plead, and basically have to threaten… instead «We’ll keep it here when you’re ready to pick out your frames.» Um, no. After you told me that it’d take several weeks for the glasses to come back from the lab that installs the lenses, and if i wanted to use my insurance, it’d be another two weeks on top of that, I’ll go elsewhere, thank you. Also, the exam is the most expensive in town. Finally, my insurance will cover frames up to a certain dollar amount. The saleswoman said, «Oh the frames they cover are no good, I don’t even show them to customers. Let’s look over here instead.» I left without even seeing the frames I specifically asked about. I will NEVER go here again and encourage everyone I know to go elsewhere.

I had a long wait to be seen, and it was VERY expensive (over $ 200 for a basic eye exam). I’ve had better service for much less money.

I have had two great experiences at Primary Eyecare.
The Barracks Road location is spacious, modern, and clean. The wait is typically not very long and they are efficient. They seem to really move through customers without making you feel rushed.
They’re also not trying to convince you to do every exam to charge extra. Last year I got my eyes dialated, and this year I did not need to. I didn’t want to but was glad to hear my doctor recommend holding off for another year herself! Makes you feel like they care, at least a little bit.
Overall the staff is friendly and helpful. Did not find/​have problems. They are relatively easy to set an appointment with (online or by phone).
I say this is one of my better eye appointment experiences without feeling like I’ve wasted a whole day!

The people are super friendly. I’ve never seen anyone so interested in helping me pick out glasses.
This location also offers you the ability to take a digital picture of your eye to have on file. You can then compare your eye over time using these images. Technology is pretty nifty! (Beware — it’s an extra 30 bucks).