Stonefield Commons

Absolutely horrific and the worst living experience I have ever dealt with. We haven’t even lived there in almost 3 months and we are still dealing with the unbelievably poor quality of customer service.
We spent 13 months and $ 17,000 renting in this complex and from the beginning we dealt with noisy neighbors, which management did nothing about, dirty grounds, smelly hallways (since housekeeping only came once a month), fees for the sake of nickel and diming tenants, broken trash compactors, garbage piling up, drug use affecting our apartment, and an overall unfriendly environment.
There were 3 different managers and 2 different management companies in the time we lived there and all of them were arrogant and argumentative. They have no realization of what they are charging people, a charge that affords people a special kind of customer service. As far as I am concerned, I could have bought a brand new car for what I paid in rent at this place and if I came into the office and asked the people to lick my boots, they should have done it without issue. Instead, I was always met with an unwillingness to solve problems, laziness, unbelievable wait times for maintenance (we had to go over a week in mid-​August in VA without A/​C when I was 4 months pregnant and we had 2 dogs), and arrogant attitude from staff.
We were not charged a security deposit. However, we still took the time to over-​clean the apartment when we left for 2 reasons: 1) We have dogs and it was not fair to future tenants for us not to do everything we could to make sure the hair was taken care of. 2) We knew management would try to over charge for cleaning. We even shampooed the carpets, which was not in our lease as a tenant responsibility. A month later, we received a bill (I was expecting it to be our final water bill) for $ 128.00 for cleaning services. The list of things cleaned were dusting kitchen drawers and ceiling fans, and cleaning the stove. It was not itemized at all, but I can tell you that the Swiffer cloths they probably used to clean it were about $ 5 at any local grocery store. When I called in regards to the charges, I was met with an argumentative manager that apparently has no idea how much $ 17,000 really is, because she continued to bust my chops about $ 128.00. Real customer service would have been to recognize how much money was already spent, realize the quality of cleaning that was already done, and eat the cost of whatever extra cleaning they decided to do; especially since there is no specific list of cleaning requirements given to tenants who are moving out to know what they are responsible for before leaving.
The mislabeling of «luxury» is angering to me because not only are the apartments not worth the $ 1700/​month they wanted to charge us when our lease was up, but you are also paying for a «luxury» apartment with 1930s tenement service.

Until you get to know the layout of this place, you may find yourself driving all around it – literally on Hydraulic and Route 29 — trying to get from one place to the next because of limited exits and entries, and roads that force right turns only. Not good design.

We have lived here for nearly a year. We had hoped the management change would help, it has not.
They stopped offering community events and have done nothing about existing problems.
It took 3 weeks to get maintanence to clean up the mess in the hallway after they accessed the roof.
The fob entry system rarely works properly. The intercom system is useless.
The elevators break every couple of weeks, a total pain when you have a lot of groceries and live on the 4^th floor.
They refuse to tell residents the proper methods of using the community trash compactor, which means the shoot overflows to the ground, attracting critters. The compactor is not full.
Paint is not touched up on a regular schedule on the walls, but they painted the stair treads and landings in the stair well, and this was done with no notification.
This place is extremely expensive and not worth it.