Citibank

We are small business owners that have had an account with Citibank for more than 15 years. When we opened a new business and went into this branch to open a new account the branch manager (Janice) refused to take our customer checks that we were using to open the account with. This was one of many times that this same manager has given us a hard time about our customer’s checks with our previous account. We our original customers to the Granada Hills branch, however this location was closer. We have never bounced any checks nor had our account in negative so we were dumbfounded by her decision. We were so upset we drove to the Granada Hills Branch instead. They took care of us and opened the account with the same checks that the manager at the Devonshire branch refused. While we were at the Granada Hills branch, the Devonshire branch manager called the Granada Hills manager to let her know we were headed over. The Granada Hills manager corrected her and reminded her of the policy for cashing our customer checks for our type of business. After feeling foolish the Devonshire branch manager called us to apologize. Here is our problem; this is not the first time we have had issues with this same woman. I would say it’s probably the 4^th or 5^th within the last year or so. Due to convenience we continued to use this branch anyway. However, after this last incident we refuse to go into this branch, NO MATTER what a pain it is for us to drive the extra distance. We will not ever go into this branch again. It is my personal opinion that her treatment of us is based on some sort of prejudice toward us, because we have been good customers, get along with the tellers and have had no issues with anyone but her. As a side note; the tellers are friendly and helpful and we appreciate them. But due to the management style of this particular branch manager, this location deserves zero stars.

Easy parking, great prompt service… The way banking should be.

Came here for the first time looking to open an account. I was told to see «Holly» (the old woman with super bloodshot eyes). I had a few questions to ask but was met with a very rude and condescending attitude. I’m pretty sure this isn’t the case with the rest of the workers as everyone else seemed nice. Instead of making a scene, I bit my tongue and left. I went across the street and opened an account with Chase. Thanks for nothing rude, rude woman.

Great location. Not too far from my dad’s house when I come by to visit. Parking is manageable. Glad that I am close to Starbucks or Robeks. Clean inside and outside and the staff is very welcoming.

I’m a new Citibank Customer (less than 30 days). Long story short the Branch Manager Janice is the best. She helped me with a situation regarding my available funds because I’m a new customer. She went out of her way to take care of my issue! Now I know I made the right choice switching my checking account from BofA to Citi! Thank you Janice!!! The tellers are very nice and polite too!

Had to go to this bank for my work and have to say it was great at customer service. Although I don’t appreciate the pushiness of some of the tellers. Always asking to the point of borderline harassment when I’m going to open a personal account with them. It’s annoying. I’d just like to make my deposit and leave.

Left this bank after years of continual rude service. Much happier elsewhere.

I love this Citibank, I swear when I walk in I feel like a celebrity. The tellers, the personal banker, the investment banker and the branch manager treat me sooo well. I’ve been coming here for almost a year now and each person takes such good care of me. They know me by name, they are always sooo sweet to my son sometimes giving him a balloon or some little citi bank trinket. I can’t say enough good things about this bank. Wait time is minimal and I trust them.
Andy, Demson are the BEST! If you want something done they are the go to guys!
Thank you Granada Hills Citibank!

What’s with the one-​entrance into the parking lot of this bank? Generally I park on the street adjacent to the bank’s parking lot and enter through the metal gate on the side. Great, very friendly, service from the bank tellers and like reviewers have said, no long lines. Also, on Saturday’s they open until 3pm.

Jim is a horrible manager.
Had a credit card with this bank with a 2500 limit. They closed it a with a 2000 dollar balance and continued to charge me interest till it went up to over 5000! I’ve paid it down to below 2000 again but they still deduct from my account without any warning with no rhyme or reason. I went in to talk with Jim, and he tried to hit me with his car in the parking lot. This place should receive a 0 rating, which is what always rate it on the phone survey.
This place just charged me 37.00 over draft fee. Jim still wont talk to me. I don’t recommend that anyone do business with this place. Keep your money safe, by keeping it out of this places clutches.

The tellers at this location are terrific. They are efficient and friendly. I’ve never had to wait in a long line at this location.
No drive through, but there are plenty of ATMs outside and I’ve never seen the envelope slot go empty like the one on Tampa.