Just Cellular

Absolutely DO NOT purchase from this company! I bought a phone from them on Ebay and thought I was in good hands when they offered m e an extended warranty for replying to their email after the purchase. What I didn’t realize is that this was their way of stringing you along so that you’d keep the phone past the 60 day window where you can request a a refund through Ebay and/​or Paypal.
The first problem occured when the phone wouldn’t hold a charge. I contacted them and they were great — immediately sent me a new charger. Then a couple of weeks later, the phone started turning on and off on it’s own. I decided to try and do some reboots and resets and see if that would resolve the problem, but it didn’t. After a few more weeks, the phone slowly but surely began having more and more problems and it was obvious that it was a piece of junk.
I contacted the company and they sent me the postage form to send it back to them for a refund. I did everything within the window of the refund period and then waited. And waited. I checked the tracking number and saw that they had received it. I waited a little over a week and contacted them about my refund. Here’s how the conversations went from that point:
⁵⁄₁₅:
«I am going to have a meeting today with my boss to see when he can fix these problems and have you refunded. «
⁵⁄₁₈ (from me):
«I am still waiting on an answer. I returned the product and all of the accessories in excellent condition and in original packaging exactly as requested. You’ve clearly received that package. Up until now, your customer service has been extremely prompt and stellar. Can you please let me know what the hold-​up is processing my refund? This should be a simple transaction since it was paid through paypal.»
(from them):
«I will have a chat with him today to see what is going on so far. You can also open a case against us so that way you can receive your money a lot faster.»
(from me):
«When you say «open up a case against us» do you mean a paypal dispute? Is that honestly how you handle returns?»
⁵⁄₁₉:
(from them): «Good day ‚
I know how it sounds.
We do not handle returns like that but right now we are struggling and the best way to get you your money back is to open a dispute on PayPal or eBay.»
(from me): «So let me get this straight: when I contacted you on May 3^rd to let you know I’d be returning the phone for a refund, you knowingly told me it was ok to do so even though your company is «struggling?» So you had me return the phone knowing you weren’t in a position to refund my money??? That’s called stealing.
Additionally, I’ve done some research online and now I see this is exactly what you’re company does. Many people have been in the same situation as me. You offer the extended warranty so that when the phone ends up having problems, it’s too late to file a complaint through Ebay or Paypal to get your money back.»
—-
I’ve heard nothing from them since this message yesterday. I’ve had to contact Paypal with all of the details and HOPE that they’ll work with me to refund my money despite it being past the 60 days window. If you do a search online, you’ll see that this is how Just Cellular operates.
I’m also going to contact the Attorney General’s Office for consumer protection.
I really dislike being in a situation like this and having to fight for my money back and for the principal of what is right. IF they make this right and return my money and make this right, I’ll update this review… but I have very little faith that they will.