Kitchen & Flooring Emporium

We used Elias for our two bathroom remodels in November and were extremely unhappy for many reasons: he lied, communication was horrible, installers were shady, etc. We went into the showroom to pick out cabinets for our bathroom vanities and then Elias came out to see our bathrooms, measure for the vanities and design them. After the visit, he sent us email renderings which were not an accurate rendition of our vanities (specifically counter tops were black instead of white & measurements were not true). I should have taken this as a sign but emailed him to ensure that these were not representative of our pieces, he never responded. I called him to discuss the issue.
I went into the showroom to finalize our order and paid 50% deposit. I also confirmed with him our work schedule (which was a quick turn around but he agreed) and he wrote my name on his calendar for the day we decided on. My contractor called him to confirm the date/​time and Elias told my contractor that he would not be able to deliver the product on that date. Elias had no intention of communicating with me the date change so I called him to ask about the cancellation. He finally committed to coming on the original date.
On the delivery date, his installers arrived hours late with no communication about the delay or apologies. They put together the vanities on site and workmanship was poor, they left one unit without a back and the other unit had a full back. The installers left without telling us so we could not inspect their work. They also forgot to leave the pieces to connect the vanity to the wall and one of the pieces they did leave was in very poor condition.
The granite guy was just as bad, he also arrived late and was unprofessional. After cutting the tops, he had the audacity to throw multiple granite pieces from other jobs (none of which were the color of our tops) into our dumpster. He left and we looked in the dumpster and called Elias immediately. You are charged for removal of dumpsters by weight so this was literally costing us money. Elias said someone would come out the next morning at 8 to remove the material, they did not arrive until 3:00 PM. Elias came out that morning to look at the work and was not helpful.
The worst problem came us when we installed the smaller vanity. When our contractor went to install it, he realized that Elias built the cabinet in a way that it would not line up to our plumbing. The old vanity had ¾ drawers and the plumbing went behind the drawers, the new vanity had full drawers so the plumbing could not fit. Elias was the one who came out, did the measurements, and designed the cabinet with me. There was NO WAY
I could have known the difference in the drawers, he should have realized this as he is the expert on cabinets. Either the cabinet had to be rebuilt or we had to move our plumbing. When we called Elias, he did not take responsibility or offer solutions. We moved the plumbing and deducted the cost from the remainder of the bill.
I wanted to provide details on our experience so other would know that I am not just an angry customer, that Elias caused significant issues and subpar product. His communication was unprofessional and he is not solution oriented. I would advise using another cabinet maker for your job if you dont want to have to go through a similar experience

My husband and I spent months going over the budget for our kitchen remodel. We shopped around at all the big box stores and worried endlessly over the budget. Then we saw the add for Kitchen Emporium. How Elias must have chuckled when I called to make an appointment and to tell him that I wanted the exact kitchen pictured in the ad! Even then, it took us a few more months before we went forward with the remodel. Elias was nothing but professional and tirelessly patient with me. He came and spent time taking detailed measurements and answering my numerous questions. He had suggestions and recommendations about things I had not considered. And his crews, from the demolition to the counters, were professional and friendly as well. They kept the mess to a minimum, much to my relief. We are so happy with our new kitchen and would recommend Elias and Kitchen Emporium without hesitation!

Kitchen Emporium came recommended to us after attending an open house in the neighborhood and admiring the cabinets. The realtor said she uses them all the time. We took her advice and met Elias at his store. We were so impressed with the cabinet quality and the customer service. Our cabinets are gorgeous, solid built maple, white shaker cabinets. The installers had to deal with our weird shape kitchen and they did an amazing job. I would highly recommend Kit. Emporium. Also… you can’t beat their prices!!! You won’t be disappointed!

I would highly recommend this place for your remodel. The service and customer service is great!