Progressive Insulation & Windows

I can’t say enough about this company. They have old fashion ethics and Laura really knows her stuff. Laura was nothing short of Amazing and her help didn’t stop after the sale was closed. We didn’t have to do anything for our Ygreen Financing or the rebates she got all the balls running. We are expected to get back over $ 4000 in energy saving rebate. She listened to all our concerns, put up with our craziness and was honest about what we needed and what we didn’t. The price was very comparable to other companies we looked at and we didn’t feel pushed.
Now about the work done. We had our entire house insulated and all the Windows replaced. I didn’t know what to expect but I was amazed! Both Crews came in made sure the house was well protected to limit clean up they. The work was clean, the crew was very nice and respectful. It has been about a month since all our work has been completed and I could write a lot more but in short I was very satisfied from start to finish.

Our «Birdhouse» home was built in 1959 by real estate developer William Mellenthin who was known for designing charming ranch-​style homes with gorgeous, wood beam, cathedral ceilings; we purchased it in 1991 from the original owner who – thank goodness – did very little to alter its appearance. Unfortunately, houses built in those days were drafty, using up too much energy to cool & heat the home, so we started paying attention to all of the info out there on the internet about choices & options of insulation.
After getting the run-​around from contractors who wanted to charge us beaucoup bucks, I found Progressive Insulation & Windows rated highly on all referrals – especially 1 of the most reliable companies referred by SoCal Edison: «Viewtech Financial Services, Inc.» a Kilowatt Financial Co. Progressive Insulation & Windows was 1 of only 5 contractors on their L.A. County Contractor Referral List.
We made a convenient appt. with their sales rep, Dwayne Dalichau, & were very pleased with the forthright, honest appraisal of our home’s needs. He was extremely knowledgeable & reassuring, confirming the same info I learned from my internet research. We started out small, asking the price of insulating only our Southwest bedroom; the complete estimate was $ 700(!) So we decided to include the rest of the home, which now was estimated at $ 1,225(!) Boy, did we express interest!
By questioning Dwayne about his assessment of other aspects of insulation, he mentioned our attic, & to our chagrin, pointed out the level of insulation there was negligent & to bring it up to code would cost $ 1,195. So we were sold! To insulate our entire home & attic, following the best procedures, cost us $ 2,420. Wow! And we can ASSURE you that the work which was completed in September 2015, was superb! Ever since that day, we have enjoyed our home SO much more: it’s so quiet! – keeping out the everyday noice we took for granted – but it’s also so much cooler in the Summer months (no need for A/​C) & warmer in the Winter (no need for heat), that we are so appreciative of Dwayne Dalichau’s calm, quiet, competent guidance to help us make the wisest, most cost-​effective decision possible.

Original review (1 star, 1÷20÷2016)
Have requested weatherization for the house in Porter Ranch due to Aliso Canyon gas leak. SoCal has transferred my info to Progressive Insulation. I was contacted by them one week after initial request. Was told that since we are tenants we need the homeowner permission on a special form. Nobody has told us in advance of course so I have not had anything ready but I knew I will get it guaranteed within a day. Even though I told him this he refused to book an appointment (how they handle this with homeowners then?). Anyway I got and sent the completed signed form back to the contractor the very next day but I have not got any response back, ever, despite multiple attempts to reach them for scheduling the services. All my messages were ignored altogether. Had to go back to SoCal, tell the situation and ask for another contractor. Have to wait now till it gets through to yet (hopefully) another contractor. Progressive Insulation sucks at customer service. How hard could that be to respond to me at all? He asked for the forms and got them the way we agreed, very quick too. Could have get them from me at the appointment time, couldn’t they? I’m very upset, living in the gas leak area, with a child and pets, unable to move out for certain reasons, having to deal with contractors like Progressive Insulation…
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Update — March 6, 2016 (4 stars)
About 2 – 3 weeks after that I got contacted by them again, got an appointment scheduled. Two guys came in, put thin cheap sticky foam strips around my entrance door, garage door, and attic cover. Said — this is best they can do. Well, SoCal Gas promised differently, a lot more thorough service. Also my entrance door had wide gaps almost all around. All they did is attached those thin strips which did not really change much, you could see gaps are still open.
After the Aliso Canyon gas leak was stopped, their president had contacted me, explained their side and apologized for miscommunication. He asked me about my concerns about their work quality, and we scheduled a visit for them to look at it. I explained why I expected better work to be done (SoCal Gas promises), showed him the original document on that. He took a look at the work quality. Said that the gas company actually have given them contradictive information, and soon after our service was done they actually was told by the gas company to «walk away» from doors like our entrance door. Means — do nothing at all. But he was willing to make things right now, even though the gas leak is over and SoCal Gas won’t pay them for that. Since we have fixed our entrance door ourselves already all they could do is to close gaps around windows (yes, the house is old, and we do not owe it; it wasn’t maintained that well by the landlord). So, they have fixed that the other day.
Summary — I appreciate the Progressive insulation company willingness to make things right and stand behind their work. Given the circumstances I guess it was indeed best they could do. At least I do not have negative feelings toward them anymore :)

I worked with Chris from the Santa Fe location to get the estimates and Krystal to schedule the date to remove all of the old insulation; vacuum out the entire attic and install new R30 insulation at my mom’s home. The crew showed up and created what looked like a computer clean room with plastic from the front door to the attic crawl space on all walls and the floor. They worked for hours removing the old insulation and vacuuming, involving me in each step to make sure I was happy with the completed step. Then the new insulation was installed to perfection with the final product looking beautiful. (As beautiful as a newly insulated attic can look.) The clean-​up was also exemplary and they finished on time. I would recommend this company and team to anyone who is looking to do what I just did.

I couldn’t be more happy with the patience and great work that the salesman and installers performed on the window install for my home. I wanted to replace all the windows in the home I just purchased, which was way too much money, but I had to know. After several quotes, I felt much more comfortable with the Progressive salesman, Sam. He never bugged me after the free quote, but I bugged him on several occasions. I wanted to verify and triple check things and work numbers so it was doable for me. I am going to need to have them come out three separate times, since I can’t afford it all at one time. They already came out once, things went perfect. I felt so happy, that I quickly booked them for the beginning of the year for the next set of windows and a yet to be determined third time to finish up the final set of windows. I will update on the progress of the other two installs as they are completed.

Very disappointed in this company. Have seven windows in a townhome that I want to upgrade to dual pane windows, so I contact Progressive and schedule to have a quote done. Couple of days later I meet Sam and he does his thing, with the quote to follow the next day via email (business card and personal email given). Now, 5 days later, no quote or contact from this company. Apparently my business is of no value to them, so I am now looking elsewhere. Glad to have this insight into the company now before I actually spent money having the work done and had to learn the hard way.

I had Progressive replace 9 windows and a sliding glass door recently and they were a pleasure to work with from the first visit through the final installation. Sam came out and gave me an estimate that was considerably less than I was expecting. No high pressure, just a plain, straight good deal. He told me that it would take about 6 to 8 weeks to get the windows, but I got a call from the office (Mike) only four weeks later to schedule the install! Three days later the guys came out to install everything and did it all in one day. Amazing attention to detail, installed new moldings where necessary and they even painted the old trim to make everything look new and beautiful. They left the house spotless. I could not be happier with the experience.

I used Progressive 11 years ago for my home and still love my windows and the high quality installation they did. I have referred them to most of my neighbors who also had positive experiences. I recently used them again to replace all of the windows on my rentals and on my daughter’s house. They were all difficult but Laura Barnes did an amazing job for us. We had to modify the window sizes to bring them up to code and pull permits, all of which she handled for us. My daughter’s condo was three stories up and they made it look easy. We are all happy with the finished product and all of my tenants called to say how courteous and good the technicians were. This company does not disappoint. We highly recommend Laura: she knows her stuff and works very hard for you.

I used progressive insulation to do my insulation, windows, and to help me through the energy upgrade rebate program details. I couldnt be happier. Not only was their work performed impecably, but they answered all of my calls promptly, addressed all of my questions patiently and best of all i received a cash rebate from the state for $ 6,000! I had no idea this rebate money was available from the state, but Im so glad i talked to Progressive first.

Summary:
Poor quality installation due to inattentive and lazy staff; field supervisor is unprepared to do a complete job; office staff are uncaring and unresponsive. I recommend looking elsewhere.
Inattentive and Lazy Staff:
I contracted Progressive for insulation and sealing of spots where air may leak between my attic and living space. I didn’t watch the installers’ every move, but could tell they had cut the power to the upstairs AC. When they ‘finished,’ I asked the installers to please reconnect the power: it turns out they cut it accidentally. When my resetting the breakers didn’t fix it, I then asked the installers to please go back into the attic to check if they bumped a switch. They declined and didn’t seem to care that they knocked out AC to my house (with 2 young kids and 1 elderly parent) during a heat wave.
My attic has 3 access points to be sealed and insulated with batts. The installers – despite my pointing out all 3 – blew insulation over one of the points and didn’t seal it. In practice, this means that opening this access point would cause a huge mess. I didn’t see they made this mistake until after they left; a typical customer would have likely missed this oversight altogether. Had the installers just done this step correctly, I likely would have been able to fix the AC myself.
Uncaring and Unresponsive Office Staff:
My first call with Anthony in the office was at 4pm, asking him to please send someone out ASAP. His initial call back indicated he did little to nothing to try. After some back-​and-​forth, just before 5pm (closing time), he said Gary Stout (the GM) was going to follow up with a call that night. Since Gary Stout DIDN’T EVER call me back, I had no way of getting in touch with Anthony until the next morning. Replying to my 7pm VM the next morning, Anthony explained that Gary was supposed to have called me back, thus laying the blame with his GM.
Poor Quality:
After 2 days w/​o AC, an HVAC pro came to fix it. The fix was really as simple as flipping a switch blown over with insulation, which is what I suspected and asked the installers to check when they refused to try to fix the problem they caused in the first place. After he fixed the problem, the HVAC pro said, «They [from Progressive] really need to clean this up,» then explaining that Progressive had done a sloppy job installing insulation by blowing it over the other access point and over the pieces of plywood that span the joists. These comments reflect his expert experience and unbiased opinion, and indicate that Progressive did a poor quality job. It’s not often that a customer has the opportunity to have a professional immediately judge the work on their home like this. I imagine that most customers would just assume it was done correctly, because they have no experience or basis for independently judging that work.
Unprepared Field Supervisor:
3 days after the initial job, a «field supervisor» had to come out to fix the 3^rd access point, but he didn’t bring the appropriate material to seal it. I asked him to please check his truck to confirm, but as far as I could tell, he did not. This ‘supervisor’ thus wasted more of my time and still didn’t get it done correctly. As a customer, that situation feels like Progressive Insulation does sloppy work at multiple levels of their organization.
Not Valuing Customers:
I was disappointed that Progressive offered no prospective discount on the bill to reflect the inconvenience of the whole experience, so gave them the opportunity to do so. They only offered a $ 100 credit and to send someone out to finish the sealing (which I declined, to not waste another 2 hrs waiting for them to show up). To me, $ 100 is inadequate for either the extra time I had to wait around for people to fix the job or for two days of my family’s discomfort due to no AC; this small of a discount shows me Progressive does not value customers.
Customers are not Experts:
Most of us are not experts at niche services like insulation. We depend on ethics and professional pride when we choose the companies we do business with. Unfortunately, my experience is that the staff at Progressive Insulation do not have pride in their work, but will pass off low-​quality and incomplete product to their customers. As a customer, I do not feel Progressive Insulation values me or my business.

Finally found a spot that can get Owens Cornering 703 as well as the Frk version. For anyone that is into making musical acoustic/​sound absorption panels, this is the place to get your supplies. I searched many warehouses that didn’t carry them, called around, and thought one of the last options was going through the internet and paying heavy $$$hipping. Go here if you want your order in stock quickly and reasonably priced.

I really want to like this company. However, they are late on the scheduled inspection date. OK, who doesn’t miss an appointment, right? The price and detailed work quote was reasonable, so we decided to use them and scheduled the project two weeks ago on a Sat. The Friday before that scheduled date, they called me saying that one of the worker was injured and our work has to be rescheduled. OK, no one want that to happen. I feel bad for the worker and the company. Let’s reschedule. The project is scheduled for today. And from the time I scheduled it and the time I called and confirmed the date, I was given a SPECIFIC time: 7:30 Sat. morning. Of course, they are late again. And their excuse is we are talking about a window, not specific time. While I’m sorry for misunderstanding, but let me repeat, every time I call for scheduling, I was given a SPECIFIC time!
No one wants to get up early on Sat. morning but I did, and I’m happy that they are late. I said that I want discount for every single minute they are late, which I know it’s absurd, all I want is an genuine apology that they should not told me a specific time and they are sorry. But no one, including the owner, want to acknowledge that I was given a specific time and not a window, which is very upsetting for me. And the owner did not appreciate me causing him trouble on his wife’s birthday morning. Sorry, then you do need to have your scheduling department straightened out, and learn how to deescalate.
I do want to add, a supervisor came later and acknowledged there were mis-​communications inside their company and apologized. this is all I need, a genuine apology. If the owner did that, I would not have posted my comments above. the workers are very diligent and I’m happy about their work! they should have 5 stars.

Laura was incredibly helpful getting me quote after quote when I was looking to redo my house (10 windows and 3 sliding glass doors). There were many factors that made me change my mind about the type of windows/​doors but she helped me with each new inquiry. She was a pleasure to work with.

I needed R30 blown-​in insulation installed for an approx. 800sf remodel we recently completed. I had a number of contractors out for an estimate, and Progressive was by far the best price. I contacted Kyle to confirm that I wanted to move forward, and he scheduled my install in less than a week at an agreed upon date. The installers arrived on time and were courteous and professional. They completed the install quickly and efficiently, and cleaned up after themselves before they left. In all, it was a positive experience. I would contact Progressive again if I needed another insulation job.

I stopped in to Progressive a while ago, left my details as well as a comprehensive list of windows for a quote. Gave this info to the GM and followed up via email afterward. Despite all that effort, no one ever got back to me. I wound up going with a different company. Not that it should matter, but I’m replacing an entire house full of windows (3,300 SF house on 3 levels) with fiberglass Milgards, as well as 4 sliding patio doors. Progressive was a complete waste of time.

I should have written this review earlier but things went so smoothly with Progressive that we are farther into our remodeling plans and I simply forgot putting in a review.
But the reason Progressive really impressed me is that we called them because our shower tile installer noted that the shower window was ever so slightly un-​level which may cause the tiling to appear askew around the window. The Progressive salesperson had workers show up the next business day and they spent over an hour to adjust the installation to make the window completely level. No charge which was expected, but no defensive remarks, no shifting of blame, no delays to make the job right was really high quality professionalism as a window contractor. Thanks Progressive Windows for great windows (the rooms are much quieter !!), great service, and professionalism.
Of course, I’ve already praised their work to friends. BTW, we bought Amerimax windows with much better features than other name brands and love them!

I had two people from this company tell me insulation would work for soundproofing and after spending over $ 1200 for just1 room it did nothing! When I spoke with a manager he said they NEVER tell customers that insulation will soundproof but I am still out the money!!!

I’ve had my Anlin windows from Progressive Windows in for nearly 10 years. They have aged well, never leaked and served us well. Sam was our salesman… he was no-​nonsense and set a high bar for all future home improvement projects for us. Can’t remember any of the installation crew names but they were great. The company was generous with their follow-​up service.

This is an update since the owner has contacted me. He was very nice when he called but very concerned that I was accusing his men of stealing. I’m not going to retract anything that I wrote. We had $ 5000 worth in equipment stolen while they were working there. That is all.
My three stars reflect the sloppy job they did on the patch work, the mess they left and the fact that they didn’t make sure the vent holes to the attic were closed up. As I told the owner, guess they had a bad day.

We used Progressive to insulate our walls, and it has made such a difference and wished we had done it sooner. The biggest concern I had was the stucco patching showing up later like we have seen on other homes that have had stucco patching done. It was a relief to find out that they can do it from the inside and drywall is much easier to patch. This worked better for us since we were going to repaint 3 of the bedrooms anyways.
We broke the job in two phases, since we were going to redo the kitchen later and Progressive was accommodating to our needs. This also gave us a chance to see how much of a difference it would make and how good of a job they did.
How they approach the job from the inside to minimize dust is hang plastic and put down drop cloths on the floor. They essentially seal off the room and make a tunnel around the room along the walls with all the furniture moved to the middle of the room.
They then cut two holes about every 16 inches between the wall studs and pumped in insulation top and bottom under pressure to ensure the wall cavity is filled. Then to make double sure, they used a thermal camera to check for areas that weren’t filled and if needed pumped in more. Then they of course plugged the holes.
The first time just doing the 3 bedrooms it took them about 4 hours, and when they left we expected to find drywall dust everywhere but we didn’t. There was a little, but it was easy enough to clean up. And the result was that those 3 rooms were the warmest during the winter and coolest in the summer. It convinced us to do the rest of the house and this past month when we decided to do the kitchen and have the rest of the walls insulated, we didn’t hesitate calling Progressive.