Smartbox Portable Storage Los Angeles

UPDATE: Tripp had called me promptly after I left this lower star review… a huge error in the office and it was resolved immediately. He set me up with an appointment in a covered area so the rain wouldn’t be an issue. I knew Smartbox wouldn’t let me down! Thanks!
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I’ve been a customer of Smartbox for almost 3 years now. That adds up to a nice little stack of cash for them. Every time I’ve called with a question or need to schedule time to get inside my crates, it would take no longer than 5 seconds to get someone on the phone and get taken care of… they had an efficient service going on here!
Apparently ownership has changed in the past 6 months or so… which doesn’t surprise me as to why this recent experience was quite a pain.
I just called to see if it would be possible to have my crates pulled so I could get some important documents out of storage and it sounded like whoever I talked to had just woken from a nap. Normally they would take your crates and place them in the open parking lot so one would have easy access to their things and vehicle for loading/​unloading. The main problem is that cats and dogs are falling like rain from the sky this week and it would be very inconvenient to empty half the crate just to reach what I need… soaking all my belongings in the process. I asked the ‘operator’ if I could have my crates pulled and put in the other loading bay so I could keep myself and my stuff out of the rain…‘no.’
Really? No? No apology or explanation… and no one else was there for me to talk to about it. No.
No?
NO, YOU!
I’m sure the team is just as good at delivering the crates and stuff still, but this simple request from a relatively long term customer could have very easily been accommodated. If you COULDN’T do this for liability reasons, then just explain that to me on the phone. Also… INVEST IN SOME SMALL TENTS FOR WHEN WE HAVE WEATHER LIKE THIS. A paying customer should have safe access to his or her belongings during normal business hours, no matter what the weather is like outside. This is some rookie ish.
The guys that used to work here were awesome… not sure what’s going on but I’m strongly considering closing my account and getting all my stuff out of their storage facility ASAP. Besides… I need my papers, man.

Tony was amazing. Made sure my boxes were where I needed, that they were level, and advised me as I had questions. Very kind and professional.
As far as future drop off goes, I’m fairly certain it will be just as reliable.
I was initially overwhelmed by pod storage companies. After looking up Pods and discovering they had utterly frustrated customers and terrible customer service… I wasn’t sure who to trust. I narrowed it down to 3 companies. This, Go Mini’s and wow already forgot 3^rd choice…
Anyway, very relieved and relaxed about this decision. Called and ordered yesterday… boxes delivered at 8:30 am today. Not that I was entitled for such quick turn around time, but grateful.
I would recommend!

I wanted to rent some pods, its friday and they can not send until tuesday. Very disappointing since I need it sooner

Great company
Start to finish no problems whatsoever great company. Extremely professional kind courteous.

A little bit expansive but very dependable.

Great service with great communication! We stored most of our belongings with Smart Box for 6 months while looking for a new home and everything was returned in condition that it left us. I’m so happy we decided to go with Smart Box instead of Pods. I definitely recommend them!

Fast, Easy, and wonderful. They show up on time and very easy to work with! Worth every penny, great value!

I really can’t recommend Smartbox enough. I recently moved from Los Angeles to Portland, OR and after a lot of research I decided to go with Smartbox for the move. We are renting out our house in LA mostly furnished but we needed some time to figure out what was going to Portland and what was staying. Smartbox placed two pods in our driveway and left them there for as long as we needed them. They then came, picked them up and got them to Portland without a hitch. Every drop-​off and pick-​up deadline they set (usually with only an hour window) was hit perfectly and every person I spoke to at their HQ in Virginia, in LA and in Portland could not have been nicer or more accommodating. Both streets in LA and Portland were tight but they had no problem dropping the boxes right where we needed them. This system worked for us because we wanted to pick, pack and place everything ourselves — on both ends of the trip — and not be rushed into doing it in a single day on either end. We were very, very pleased. Thank you!

Peter & the rest of the Smartbox team were amazing! Super helpful, totally professional & wonderful to deal with. I fully endorse them & the movers they use. Michael’s men were great! They make moving much easier! Thanks so much for the great experience.

Words cannot express as to how amazing this company is. It is a family business that treats its customers as family. They will not just try to make a profit– they will work with you, and honestly do whats in the best interest of the customer. We needed our stuff out of the storage as we had just bought a house and did not have enough money in the budget to keep our items there for a longer time… Not only did they give us a couple of FREE days, but they dropped our items right next to our garage and gave us ample time to move it into the house. Seriously… I will never deal with anyone else again!

I spent Saturday 11/​16/​2013 emptying out my friend’s storage unit. I drove in from San Diego with dread. I was positive I’d be traipsing up and down stairs killing myself getting all my friends things cleaned out. NOPE! not the case here! I was amazed. Eddie one of the owners met us in the parking lot, and greeted me as if I was his long lost friend. though I was in the process of closing an account, his helpful nature, advice and pointers made the transition so much more bearable. First he had his driver drop the box off next to my truck in the parking lot. hmm not bad. no stairs. I was able to organize my friends things in 3 piles. Trash, Donate, and Keep. Eddie gave me free reign to fill up his trash bins. There is also a Goodwill located less than a mile away. My friend started taking loads of items to Goodwill while I consolidated boxes. Eddie came out to check on me. we chit chatted about life, since I was knee deep in someone else’s treasures or trash, he gave me input on what items I should take/​throw away. He offered me coffee which I thought was so sweet. he made it fresh, and just the way I liked it. I met another client going through their storage, a very sweet couple. Chris and his wife have been using Smartbox for years. He offered me a top of the line DVR. I was so happy as I i’ve always wanted one but didn’t want to pay the rental associated with it. Around 1:30 we finally had the items ready to load. ugh! unfortunately, my spacial relations skills are not too good and I loaded the truck in the most inefficient manner possible. I still had several boxes to load and no room for them. 2pm their closing time was fast approaching. I was just gonna throw the items out. Eddie saw my dilemma and rescued me! he reorganized my truck, fitting all my boxes. I was so touched. not only does this company go the extra mile. they go an extra 1000 miles for their clients. even the ones departing from their service. Eddie ended up staying past closing to help get us on our way. this on his 23^rd wedding anniversary! I can’t thank him enough!!! Additionally, since I was helping my friend who is living in Russia who was not available, Paul one of the owners who was my initial contact simplified my authorization. contacting my friend in Russia directly to get her authorization, and promptly notifying me it was a Green Light!
If you ever need storage in the Chatsworth area, use this company, I cant say enough fabulous things about them., they are not only good at what they do. the customer service is excellent!!!

I only have good things to say about these guys. I believe it was $ 75 for each box to be delivered. They guy who delivered them helped me find a good place on the street in front of my huge apartment building.
As I moved because I lost my job, I was having some trouble with my credit cards all being at their limit. These poor guys must have called me at least three times in the year they stored my boxes to let me know that my current card had been declined and they were always incredibly polite and gracious.
Then when it came time for me to move into my new place, I had to send other movers over to pick up my stuff and wasn’t there in person. They agreed to cut the locks off for me and asked only that I send an email to confirm that I was releasing my belongings to the movers. With all of the hoopla of moving, I totally forgot! Luckily, they took care of everything for me anyway.
So, all around: highly recommended.

I’ve been using Smartbox since 2009 to both move and store items from my business and home. It has consistently been a fantastic experience. Brothers Brian and Peter Given offer a service that has always exceeded my expectations in terms of professionalism, reliability and customer service. I have returned to them over the years to help move and store items and they excel at delivering a complete service. Most recently they were able to help facilitate my wife’s move out and storage of her office while her new building is renovated. They were able to negotiate through some very tricky scheduling and saved the day. I can’t give them a better recommendation.
As a service I find the application and efficiency of the Smartbox concept to be fantastic. Here are some highlights:
+Smartbox allows you to move out when it convenient for you and have the boxes delivered when its convenient. No more end of the month craziness. Move out and back in days or weeks apart, whenever its most convenient.
+You have packing options. Spend a week packing delicate items yourself or hire movers to come and pack the units for you. Brian and Peter have good recommendations on which movers to use if you dont want to do the work yourself.
+You save a good deal of money on truck or van rentals. Not to mention the hassle of driving a big truck.
+You are not walking up a rickety plank on the back of a Uhaul or constantly going up and down on a lift gate. You walk right in to the units.
+If you need more space, just order more boxes.

Fantastic experience With Smartbox
This is what happens when you put a great approach to storage together with a SMART and dedicated team. They dropped off my boxes and picked them back up exactly when they said they would. I stored my stuff there for a little over two years. That’s a really long time not to see your stuff; thank God it was in good hands. I had a lot of different things in there too like drums, stringed instruments and house paint. The guitar was almost still in tune, the drums still sounded great. The house paint was all still in perfect condition; I know it doesn’t last that long in my garage. I just used three year old paint to paint my new apartment! Also, many plastic bins where taped up and the tape came right off without leaving adhesive behind. They say it’s not technically climate controlled but it’s in this big airy warehouse that stays cool on hot days and warm on chilly nights. They do let you access your stuff quite conveniently and If you make the trek out to Chatsworth the warehouse is a trip, looks just like the warehouse where the Lost Arc is store in Raiders. Very clean and presentable facility. THANK YOU SO MUCH, YOU GUYS ROCK, HIGHLY RECOMMENDED!

This is a great company with fantastic people. Everyone from the office (Peter) to the delivery/​pick up guy (Tony) were helpful and very friendly! They did follow up to make sure the pod was working for me and my move and even helped out when I thought I lost my keys to the dead bolt! The pods were clean and in great condition. I would highly recommend this company!

Very friendly & helpful! I appreciate good customer service.

Very smart business with amazing customer service!!! While suffering through Public Storage+UHaul+movers arrangement, a friend of mine suggested SmartBox. Moving has never been easier and cheaper! I’d especially like to thank Peter and Brian from the west side office for their kind help and making everything so easy and smooth.

Peter is awesome and the rest of the staff too. I am all about finding the best deal which, to me, means pricing AND customer service. These guys were so accommodating and professional. They definitely have the most competitive prices for storage and the added plus is that they drop off & pick up the unit containers. BEST in L. A!!!

What a fantastic company (shout out to Brian)!
I’ve had some furniture and boxes in storage with them for about six months, and they were great about delivering the pods initially, and picking them up for storage. Now I’m going to get rid of the stuff in the pods, and — again — so user-​friendly and reliable.
I’m not one to write reviews on Unilocal, but I’m so appreciative of the wonderful service I’ve received from Smartbox (at a time where wonderful service comes at a high premium) that I feel moved to rave.
If I ever have to store anything else, they’re my guys!

These Smartbox Moving Guys are Great!!! How much more simple could they make moving and storage of my office in Pasadena, CA. Simple and Smart Moving and Storage! The moving process starts out by the office staff gets a few details (5 minutes), then they give you a time and date the box is going to be dropped, you pack it up, place your own lock, and they pick it back up… When I needed it to be delivered 8 months later, I called and it was delivered right on time by a very nice driver.
This service is the best.