Vons

This review is for the manager Irene. She has amazing customer service. We were at the deli past 4 pm today waiting for 20 mins and the deli did not even awknowledge us and then Irene walked up and apologized and took our order and rang us up. A lot of managers are not that helpful these days it is so nice to find someone who is. Irene has always been amazing my dad says ! I’m visiting in town and he does not have Unilocal so he wanted me to throw it out there too.

My husband and I always come to the deli for the potato wedges, they’re so good! But only when they’re fresh, which is why we’re so grateful shayla (?) is always happy to make them fresh for us. She’s nice and helpful and so is the other worker there.

It may not be a Pavillions but as far as Von’s go, this one is best. Very responsive, orders items I ask for and the cashiers go the distance to make my shopping experience rewarding. Most know me by name but hey, I’m a friendly girl. It’s a lot cleaner than Reseda/​Nordhoff and seems to have a more natural/​organic selection than Topanga/​Roscoe. Organic items I buy at my Chatsworth store aren’t even carried at the other locations.
All in all, I’ve mostly switched from Ralph’s (the Chatsworth one’s a dump) although the Porter Ranch Ralph’s carries some key items that I love, like Nancy’s low carb fresh salad dressings and, their Jewish Holiday food selection is the best.

Management needs to manage the cleanliness of the bathrooms better. They have been in horrible states of cleanliness and repair for the last month or so. When will get better?

I am continually frustrated here, it’s seems they never have enough employees working resulting in long check out lines. The quality and freshness of produce is also an opportunity, look at your choices closely. Good news is their bakery is great and have a lot of grocery choices.

Spacious, a Starbucks inside and plenty of parking. First time here, had to make a quick bagel and cream cheese run for the co-​workers.
Parking was a-​plenty especially at 6 o’clock in the morning. Store is pretty clean inside, i’d be surprised if it wasn’t, I was the only customer there! Can’t expect me, myself and Irene to make a mess… Anyway.
Lot’s of employees stocking shelves, so when I looked confused about the layout of the store, none of them hesitated to come up and ask if I needed finding something.
Didn’t have too much time to look around, but saw they had some items, i haven’t been able to find at other grocery stores near me. I will be shopping here frequently since I work close by, but make the mistake of coming here early morning? Never again.
Walked out with bagel, cream cheese and other lovely items. Oh, and they charge for bags.

This Vons is pretty big. I came here to buy fried chicken. They have a selection of home style or buffalo. The buffalo is a little spicy.
My experience with the worker was a positive one. I want going to buy two pounds of friend chicken. It was $ 7.99 for 1 pound. She suggested that I buy a pound of each for some variety. I appreciated her initiative and took a pound of each. The fried chicken was crunchy and not salty at all. It was actually quite flavorful.

service on its best day is a two star rating– most of the employees really suck at this store– it must be the management that makes them all so angry and move slow with bad attitudes– last I checked customers are the reason they have jobs– note to self– do my business at other stores other than VONS!

Getting rid of some employee has for sure changed the atmosphere. This now the Vons I’ve been shopping in for years. Customer needs convenience and respect. This Vons is getting there.

Solid grocery store. Place is clean. Bakery always stocked with goodies, the produce aisle is well-​maintained and the deli also has some good options. Has a redbox, coinstar and Starbucks. Parking lot has a lot of spaces. Nice employees. Line moved fairly quickly. I’ve always been a Ralph’s person but no problem going to this Vons if I need to.

Chatsworth location: Bakery is top notch. Great Bagels and their frosted cakes are the best — not overly, sickly sweet. Even their Danish and donuts are good (stay away from the wafflenuts) Bakery staff is very friendly
Deli department is as good as any. staff is helpful and friendly. Good sandwiches.
Starbucks is the best. Short wait, good service. Some of their baristas could use some personality training, but most of them treat you like old friends.
Managers are generally helpful and nice. Store is clean and organized. Some items that I buy often tend not to be on the shelf in the quantity I would like (Snapple Diet Peach, Multigrain Wheat Thins), but rain checks are always available for the sale price and you can place an order if needed.

They have a lot of good produce and selections, but it seems kind of pricey. Service is usually pretty good and the have a handy Starbucks inside there too.

No greeting and no thank you. from cashier Colleen. She didn’t even give me my total. I had to look at her monitor to know my total. Although it’s around the corner from my house I will drive to the Von’s in mission hills. Thanks Colleen for your customer service.
Only reason I’m giving it 3 stars Is because it’s clean and they have a Starbucks.

I love coming to this store. The one in Northridge is closer to my house but I will still drive to this one to get my groceries. The checkers are a lot faster and they are really friendly, especially the ones that work on weekends. It is very clean and organized and the deals are good, especially since I am such a long time customer. The parking lot is big which is always good. I recommend coming here. PLUS there is a starbucks inside! Makes shopping more enjoyable with a coffee in your hand.

Just stopped in here to look for something for dinner. Found out their entire meat section is wiped out… gone! Manager said they had a refrigeration issue, guess they had to throw everything out… spoilage!
Manager was trying to sell me some corned beef reduced price, but not sure if that could have been in batch thrown out!
At least I got some bagels!

READ THE DATES ON ALL OF THESE REVIEWS OF VONS. I live around the corner and used to spend $ 200 a week here. Since they changed the manager, the place has become awful and the lines are long. I drive 2 miles out of my way to go to Ralph’s in Porter Ranch. … UPDATE: There’s a new manager and it had gotten worse. The lines are ridiculous. I left two messages after receiving «we’re experiencing high volume of calls» messages both times. I called late on Sunday night once and around 6 on a weeknight. Really? Who else is callIng vons at these times? I left my name phone number and vons card number and never got a call. I’m surprised by how poor the shopping experience has become.

The only reason I ever shop at this store is that it is the 2^nd closest grocery store to my house — the other is Super King, and I’ve already posted a review of why I won’t shop there.
All of my issues with this store come down to very poor management.
1. I always have to dodge someone outside asking for money, whether they are homeless, collecting for charity, or selling something. My pre-​teen daughter has been scared for her safety several times.
2. The fruit is horrible. It’s either too hard, too soft, bruised, or starting to rot. To be fair, many of the big stores have the same problem. None of them care about the quality of their fruit or seem to take any pride in it.
3. Quite often there are not enough cashiers, and it’s not unusual for there to be very long lines.
4. On one occasion while waiting to pay for my groceries the cashier carried on a very long conversation with the customer in front of me even after he had paid. When I complained, the cashier told me that the manager of the store says they cannot interrupt customers and if a customer wants to have a conversation they must engage, even if there is a long line waiting.

Just thought I would check in and tell you that management at our local Vons apparently does NOT read the Unilocal reviews. Or, if they do, they don’t give a rat’s ass. Nothing has changed. As a matter of a fact, I tweeted not too long ago that shopping at Von’s is what I would imagine shopping at a 3^rd world country’s supermarket would be like — chaotic & mismanaged.
WHY in the world is there no «express» lane open when other lanes are 5 shoppers deep & workers are just hanging around shooting the shit with one another? WHY in the world are there no «self-​check-​out» stands? It’s insanity in there. Like I said in my previous review — I only go here when in a desperate situation. Desperate.
Ok — Two Stars for the Deli b/​c they do make kick-​ass deli trays, but everyone else, COME ON. Please, Vons Management — STEP IT UP! PLEASE!

This VONS seems a lot smaller than the location in Granada Hills (on San Fernando Mission). This one seems identical to the North Hills location (Devonshire and Sepulveda) except that this location has a Starbucks.
This grocery is fairly clean and seems fully stocked. I don’t think I’ve ever come here looking for produce, and they were lacking. However, the produce prices are a lot more expensive than compared to Albertsons or Ralphs.

Pros: This Vons has a great Vegetarian/​Organic section. I appreciate the wide variety this market has to offer, and enjoy taking my time though the various isles. This is my neighborhood Vons, and one of my favorite go-​to stores when I am in a hurry.
Cons: People waiting outside asking for change, asking you to vote one way or another, or giving you the guilt trip walk of shame when you simply don’t have change to give.
Any-​who, As long as you can dodge the loitering folk outside, its smooth shopping from there!