Varsity Team Sports and Apparel

Affordable prices and quality products.
I am a deeply avid player and promoter of Disc Golf and all the supporting events it provides, from local charity events to National Tours. Most recently I needed to find affordable Dri-​Fit Shirts for our event in Austin, Texas and came across VTSA during a simple Google Search.
The link led me to their preferred pricing and low cost versus other competitors. Their access to the specific brand of shirt that I wanted was the next step in helping me choose them as a possible provider for what we needed.
With the first two items chosen, I decided to get in contact with them through their «Contact Us» link and information. Some time there after, I was contacted via email and eventually once we determined pricing and specifics for the shirts I needed, we placed an order.
PRO’s
— the order was complete
— the shirts were printed as ordered
— the graphics were crisp and clean — no print issues
— they are willing to go above and beyond when things break down on their end
CON’s
— the unexpected downtime from 2 of their printers which caused us to not get the order on the agreed time
— the lack of phone communication; I called and left numerous voice mails before and after the order and did not get a single call back
— the lack of email communication; after the order and the looming delays I sent emails and never heard back from Greg (our sales guy)
— order tracking information: in this modern day, it took me to finally contact someone so I could speak and get the tracking information.
*In this day and age, that is a standard Customer Service task after someone spent hundreds of dollars on a product. Simply give the customer the tracking number so we can monitor it if you are not going to update us via phone/​email*
MISC
— catalog images, colors, and styles need to be updated on the website. It took the ability of a camera phone to get me the image of the color I wished to order and that was semi-​poor quality. It depends highly on the camera/​phone and the skills of the person taking the image. It conveyed what I needed to know, but desired much more.
OVERALL
The prices were great, the product was good, and we got what we ordered. I also need to note that when we were finally informed that the order was going to be late (past the agreed date) they did push it to a priority and expedited the shipping AND they paid for the extra expedited shipping.
My feeling was that if I had not contacted them. the priority may have been lost or forgotten and my product would have been very late.
I understand that «Life Happens» in the business world, equipment breaks, deliveries are delayed and it takes workers to push their limits so that customers can get a quality product they paid for…
., I simply ask: communicate with me on this, at least tell me the order is late and there are issues. Just like you, I need to plan for «worst case» scenario; so emails and phones calls ARE IMPORTANT with the customer.
I work with customers EVERYDAY so I know the importance. Because of your effort to make a bad situation better to the best of your ability, I give you 3 of 5 stars… if there had been better communication, maybe 4 of 5 stars. Overall, I wish 5 of 5 for everyone, but there are Customer Service improvements deeply needed.
Thank you Varsity Team Sports for the good product and great prices, but I have found another vendor for next years Disc Golf events.