Classic Flower Inc

Valentines day plan:
Step 1. Plan a week ahead, choose a beautiful bouquet, compose a romantic message, verify that she will be at work on valentine’s day and triple check the address. Make sure it will be a wonderful surprise when it is hand delivered to her desk.
Step 2. Order from Classic Flowers in Chelmsford after verifying they deliver to Billerica.
Step 3. Have florist’s driver get lost. Have driver call recipient at lunchtime. Get voicemail. Don’t bother calling the person who placed the order.
Step 4. Girlfriend gets to call driver back (surprise!). Give driver directions to building. Have driver say he will be there in a few hours then later decide it is too much hassle to drive back.
Step 5. Have owner of Classic Flowers leave me a voicemail shortly before 4pm saying they don’t deliver to Burlington (building is still Billerica).
Step 6. Check the town of Billerica tax maps in case I was actually stupid. Nope. Building is still in Billerica. Verify delivery instructions on receipt. Address is correct.
Step 7. Call owner to clear up confusion over town & provide directions to the place & save the day!
Step 8. Have owner tell me too bad. I can drive to their shop & deliver them myself.
Step 9. Write Unilocal review & letter to FTD.
Guess which steps were not part of my original plan!
Mistakes happen, but in the final analysis it is how the business handles the problem that makes the grade.
Score=Total failure.

I needed flowers, and I got flowers. Beautiful flowers at that.
In my honest opinion, it does not matter if you are a straight man, or a gay man, or even a woman, if you know nothing about flowers, then you know nothing about buying flowers. I know nothing about flowers… I know roses might send a more serious than I wanted message, and I know that some stuff makes me sneeze.
Going into the shop, I knew I needed something that would send the kind of romantic message as I was waiting at the airport, because i missed a certain someone thats kind of, sort of, special (not short bus special).
The lady working today, helped me out, I told her i needed a bouquet thingy, and nothing too big, something simple, but pretty. She simply asked how much i wanted to spend. I told her, and she went on her way, making the rounds pulling out flowers from the different fridges. It took her all of maybe 5 minutes to whip up a very nice mix bouquet that was much larger than I expected for the amount i specified.
I left very happy, the process was wicked simple, and it felt good helping out a local shop. I’d go back for my flower needs!