Einstein Bros Bagels

I sent my boyfriend at 11am to pick up breakfast for the family on sunday morning from this establishment (8 min away from house via driving) and 45min later he calls me flipping out that the service was annoyingly slow. He said he made his six orders to a woman named Laura, that looked beyond frustrated after hearing his long order and no one assisted her in getting our food ready.
I had the cinnamon sugar bagel with honey almond cream cheese and it was very yummy. The bagel was soft and the cream cheese was a generous serving. I asked for a frozen vanilla hazelnut latte but by the time my boyfriend brought it home there was nothing frozen about it. However it was a nice pleasant room temperature beverage. I also had a bite of my boyfriends Italian panini it was ok, I’m glad I didn’t order that though.

I love this place.
The bagels are made in house fresh every day.
They have all different kinds of bagels and spreads.
The coffee is hot and taste great. The staff is nice and always greets you with a smile in the morning.
Parking is plentiful
The line is long during the morning rush and on Sundays. The staff dose keep up. Worth the 10 min wait if your not in a rush.

I am a regular… and the food is great… and I know that they’re a west-​coast franchise and maybe not quite working at «our» pace, but when they get busy… they… are… soooo…slow…
Like, jeez, guys– Are all your employees also from Southern Cal or New Mexico, or worse, Alabama? Light a fire, already. Three Stars is NOT impressive in this regard, but it’s also not insurmountable, and I’m more than happy to adjust upward.
Other than that, I love the GM, but what’s up with having no Autumn blend this year? Bad decision by HQ.
That’s it for now. Do better. Light a fire.

Came at noon on a Sunday, which obviously was a bit crowded. Still no excuse to take 15 minutes to get through the 5 people ahead of me though. They were very inefficient – there were 4 people working but only 1 was making stuff for customers, and she was going all nutso and doing stuff out of order. Someone else was taking orders but she was doing his too – seemed confusing. The stuff for made well, it’s just that my family was waiting in the car and it took sooooo long. Not worth it for me.

Had a frustrating experience here this morning. They messed up three of five orders (one was admittedly complicated, but two certainly were not). Other than that, the employees taking our orders were not good at their jobs. If you work at a breakfast place, it’s your job to be alert and capable at 9 am. They were not and they obviously didn’t care. Very disappointing and I won’t patronize this location again.

Went in around one on a Tuesday. Not busy at all. The servers were very polite and the food was good. I would definitely recommend them. The bagel was nice and chewy and my sandwich was put together quickly.

My first time. We ordered Ham and Swiss on an everything bagel and we got our order fulfilled in less than 5 minutes. It was pretty fast and no mistakes made. Prior to choosing this place, I read the negative reviews but it was so conveniently located that decided to give it a try and it did not disappoint! :) Would stop in again if in the area.

I definitely agree with recent reviews. The food is delicious, but the service is sooooo slow & workers aren’t too swift. They offer regular, medium and large coffees. I asked the young clerk for a regular. She says, «what size?» I repeated, «regular.» She says, ‘yes, but what size?” After one more round of this, I said, «who’s on first?» And she said, «huh?» Ironically, the coffee shop is «Einsteins.» Please note: I do NOT want this person caring for me someday in the nursing home… Heaven only knows what she’ll do if I’m «irregular.»

Very very very sluw there were people walking out. great lox n bagel but service sucked

Will never frequent this or any other location again. Customer service is horrible. Long wait times. What ever happened to. Can I help the next person in line? Instead bypass me and help the person behind me and get attitude when asked what about me get told .what about you?! Then when checking out to pay get told you need to wait your turn.
Horrible customer service. Ignorant staff.
I give no stars because of this but cannot review without a star. Sad part was the bagels really are good.

The staff is so idiotic that they cannot grasp simple directions like «Toast the bagel and cut in half»
Don’t waste your time.

The food quality is fine, but the price per portion is insulting. It feels like they’ve nickle and dimed you every step of the way. The regular bagels are smaller than you’d get most everywhere else, and unless you want plain bagel, they tend to charge extra for «specialty» bagels, like… asiago? Really? The amount of cream cheese was paltry even for a person who doesn’t like a lot as well. Again, the bagels taste fine, but you just feel like you are getting screwed.

I had mostly given up on this place, but got some coupons in the mail to get me to try it again. Since then, I’ve been twice with mixed results.
On one visit, I stopped for breakfast sandwiches. I was surprised how quickly that they put them together for us. It seems that they pre-​cook (in the microwave) eggs and sausage and slap them onto a hastily toasted bagel. Lukewarm and just okay. Not anything worth going out for.
On my next visit, they were out of tea. Just regular black tea. There is a grocery store on the other side of the parking lot. They tried to get me to buy blueberry tea. Black tea and fruit tea are not really the same. The fact that they don’t know/​care says a lot. I wonder if they’d ever run out of coffee and, if they did, would they offer a coffee drinker hot chocolate instead? It was confusing. The manager had a «these things happen» sort of attitude.
The previous manager was the kind of guy that would have found a way for the customer to leave happy. They’ve had a turnover in staff.
Their bagels are good, but smaller and more expensive than they used to be, They dropped several distinctive flavors that I used to like. The selection is not as unique as it used to be. If you catch the right people, the service can be good. They seem understaffed at the critical breakfast times. The bottom line is that this place is not as good as it used to be.

I love getting a tasty treat in the form of a bacon, egg and cheddar on Asiago here… But buyer beware, you may not get it. In fact, I’ve never ACTUALLY received that order, no matter how many times I’ve ordered it.
I’ve only ever been on the weekend, and you can either walk in and wait a minute for someone to take your order, or you can’t even get in the door because the line is so backed up. They tend to move slow… But hey, the sandwiches do take some time to cook and bagels don’t toast instantly. I get it. But here is where I get irritated…
They have yet to get my order right. Like, EVER. And I don’t make it hard. They always put the filling on the wrong bagels… ALWAYS! Why!!! Why is it so hard! On my most recent visit the kid even checked back with me… Three times! I should have known.
And they aren’t cheap so it’s exceptionally irritating that I’m not getting what I ordered. They lack the bagel line efficiency I see at Bruegger’s. And they also built the counter in a way that you can’t see what they’re doing, so I can’t even be obnoxious and say «wrong bagel!» when they are screwing it up. I have to wait until I get all the way home, unwrap my supposedly delicious bundle to find out its wrong. So wrong.
But I keep going back. Maybe I’ll go back to Panera instead. Or maybe I won’t get my husband one and see how they do with one, single order. Pretty sad.

SO MUCH TASTIER THAN BRUEGGER’S. The bagels taste a lot fresher, and they are yummier. I love the speciality pumpkin one! So good with any flavor cream cheese. We went in to get a dozen on Saturday morning, and they had every single kind we wanted. I looked at their menu, and the variety of pumpkin stuff (at least during fall, obviously) exceeded my expectations. They do also have like a lunch menu without salads, so it’s not only breakfast.
Staff was fine, not overly friendly but I’m not going to complain.

Great bagels. Nice creamy cream cheese.

Now I know I am just reviewing a bagel place, but a bagel place it is and they do it right. They have an overwhelming amount of bagel flavors, a nice variety of cream cheese spreads (low fat options too) and the options are endless for sandwich creations. One of my favorites is the asiago cheese bagel with garlic herb cream cheese spread– yum! I’ve also been in for lunch and enjoy the large amount of topping options but I just prefer breakfast here. Staff is always friendly and the line moves quickly. Unfortunately, I’ll never be able to eat a Dunks bagel again…

Eh. The bagel that my chicken salad sandwich was on was good but the chicken salad wasn’t awesome. It was just chunks of chicken and celery. No mayo, no seasoning. Just dry-​ish chicken chunks and bits of celery. I’m sure their other choices are good — just not the chicken salad.

The bagel selection is absolutely amazing. I have never seen so many yummy flavors. They also have a great selection of spreads; including honey butter– wow, it was so tasty! My main complaint, and the reason for 3 stars, is the staff. My friend and I waited at the «Order Here» counter. And waited. We saw 1 woman staring blankly ahead, 1 standing at the register, 1 looking at the coffee machine and 1 man wandering around and not one of them waited on us. It was 8 minutes and only whe several others came in that we finally were asked what we wanted to order. I can’t imagine how the wait time is there when it’s busy but that’s pretty unacceptable.

I love love love Einstein’s bagels. I pick up Bagel Buckets for my associates whenever I need to bring breakfast to work — $ 13.99 for 13 bagels and 2 tubs of cream cheese?! Great deal!
Not only is the price right, but the bagels themselves come in a huge variety of flavors and are always soft and chewy (chewy fresh, not chewy gross). The cream cheeses («shmears») are whipped and delicious and ALSO come in a variety of choices — honey almond is amazing!
The icing on the cake is the service — the line has moved quickly every time I have been there, the employees have helped me carry out my bagel buckets to my car each time, and once I lost a receipt for my corporate card, went back two weeks later, and they were able to get it for me! The service there is over the top and much appreciated!
I took off one star for a «bagel thin» breakfast sandwich I got there once which was just plain not. good. The egg white was weird and too gooey and the cheese wasn’t very good. I just was unimpressed, but that was the only time!
If you live in the Chelmsford/​Lowell area, you MUST try Einstein Bro’s for breakfast sometime! (and then another, and another, and another…)