AT&T

Somehow I thought coming into this store would be easier and maybe even faster than actually going into the mall. NOT! Mistake #1 we came in looking for a friendly face to check-​in with. Of course, you know, if we were just «browsing» they’d be following us around the store asking all sorts of questions. But no… all customer service reps «appear» to be taking care of other customers. I understand. I can wait. 10 minutes pass. 1 customer leaves. 2 customers leave. 10 more minutes pass. Us: «I’m sorry. Do we check-​in somewhere?» Rep: *silence*…looks directly at us and walks away… Really?! 5 minutes pass… Ask another rep. Us: Ummm do we have to sign in or anything? Rep: uhhh we will be right with you. 15 MORE minutes pass… Us: *evil eye stare down toward a rep just walking around* Rep: uhhhhh have you or has anyone signed you in? Us: nooo… and we’ve asked multiple reps multiple times. He takes name. And disappears. In fact, 2 other reps just happened to be unavailable and off the floor. Wow! We still haven’t been seen yet, hence my review. 30min+ 6 or more reps and maybe 3 customers. That is all…

Went in store for problem with my phone. Stood around for 15 minutes without ever even being acknowledged. 2 employees and 3 customers at the time. Could have at least said hello and how long wait would be. Not one word.

Simply awful experience here. Employees are not knowledgeable about their own services or products and were outwardly insulting to us. Not one of them was willing to use an ounce of brainpower to help resolve an issue. Finally, we had to call for a manager. He begrudgingly emerged from his cave in the back of the store, didn’t say a word while we explained the situation, offered no help before retreating to the back. After a couple of hours of issues, we left and went across the street to the store in the mall where we were helped without an issue.

While not the absolute waste of air that the standalone store is across the street, this place isn’t a whole lot better. On a recent Saturday a whole three people manned the store. The manager chatting sports with an older couple upgrading their phone (that’s fine but can’t you ring a sale while you are waiting?) another staff member who spent the ENTIRE time I was there texting and staring at the floor, and one person who was very helpful but a bit clueless. I’ll take helpful and clueless as all I wanted was a case anyway, but sheesh, talk about making me want to buy online.