American Awards & Graphics

If there were a way to give negative stars. I would be doing it here. We brought in a piece to be engraved with an extremely detailed custom graphic. The owner first complained the graphic wasnt a vector. It was. I vectored it in CS5. Then he complained that the NEW Adobe files crashed his software. I was NOT using Creative Cloud even though I had it. He requested the file inJpeg format and I expressed my reservation upon doing this because I did not in any way want to compromise the quality of the graphic. He didn’t even use a piece of test substrate before ruining a very expensive piece of metal and destroying the design and ultimately the piece engraved. The entire piece had to be replaced on short notice and engraved by an engraver who was clearly more experienced. What made this situation worse was the owner acknowledged the mistake but still demanded half payment and refused to return emails or calls asking to replace the piece. Do not do business here!