Cavalier Ford Chesapeake Square

**Service based review only**
I have been bringing my vehicle here for the last 4 years & I’ve had nothing but exemplary service for oil changes & auto detailing. They know to just call me by my first name as opposed to embarrassing themselves while attempting my last name & they’re always friendly & professional.
I don’t even drive a Ford anymore & I’m STILL coming in!

I had repair work done on my 2013 Explorer this week. Eric Hooper and Herb Welden both did an outstanding job resolving the issues on my Explorer. The work was done right the first time, it was done fast, and very reasonable. These guys are first class. Even the General Manager, Mr McCleery made a point to come greet me and thank me for choosing them. They really care. I highly recommend this dealership if you are in the market for a new or used vehicle, or need service done on your car.

I am a young African American in the military who has lived in VA for a little over a year now. After searching for the best deal on a mustang, I tracked one down to Cavalier Ford Dealership in Chesapeake. After talking to the dealer on a Friday evening, (I won’t mention his name) I told him I was highly interested in the mustang that I looked at, but need time to make sure my bank will give me the best deal interest wise, and also to run it by my wife. So he told me no problem, «we can hold the vehicle, see you Monday!». I called this dealer Saturday morning, to get the numbers he wrote for me on his card on paper so that I have the info for my wife and also the bank. He did so a few hours later I received the email with the numbers. «Great» I thought, I finally get to have my dream car, that I have been obsessing about for the past 2 years. So Monday morning, I call this dealer to let him know that I wouldn’t be able to make as planned, but I could show up the next day to finished the process so I can get this vehicle. Unfortunately this will never happen! He tells me that the vehicle has been sold, and not only that that it was sold Saturday! WTF! He gives me some B.S., answer saying that he never told me that he was going to hold the vehicle for me, and he didn’t think I was serious about the car, and on that Friday someone came after I did, showed interest in the Mustang, (and get this) they put it on hold for them and they purchased it Saturday evening. Not only has this dealer totally spit in my face, he has not even tried to rectify the situation. I had to call three time following our initially conversation on Monday to get him to at least pretend like he gave a sh**. I feel completely discriminated against, and I don’t recommend that anybody do business with this dealership! If your black they probably think that you cant afford a new vehicle anyhow. I am currently taking steps to get this place black listed among the military!

I recently bought my second car from Cavalier Ford and couldn’t be more thrilled. I love my new Escape and my daughter loves her Focus. Hats off to our sales rep Shawn Wilson for making both our experiences enjoyable. We love the team at Cavalier and will definitely go back.

Three strikes and I’m done with this place. I dropped my expedition for a tune up. After I picked the truck up, my wife started smelling gas in the cabin of the vehicle. I took it back there to find out that the dealership didn’t tighten the plugs down all the way for fear of the plugs breaking and it’s a known problem according to the service manager. This was dangerous because my kids was breathing gas fumes… I thought it was a parts problem but not a dealership problem… So I went back there. My expedition needed new window trim to prevent the side windows from being damaged due to streaking (common ford expedition 03 – 06 recalled problem). So they put the new window trim on and did it wrong. The trim started moving at highway speeds. I bought it back in and they removed the trim from the car and said it was bent so bad that it couldn’t be put back. Really? So it was working half way when I brought it in but now it’s completely broken? I told the service manager and she said something pulled on it and bent the window? Really? So I guess I broke my own window trim… So after they ordered the parts twice and three more trips back it’s getting fix today. You go to a dealership and pay a big price tag for first time quality service… You will not get that at this dealership!

I wanted to buy a car, forced to provide email address to get online deal next you will receive 20 emails from various people telling you different seven emails telling how desperate they are for quality used cars only to low ball the offer. I wouldn’t recommend a company that bombards your email and blows up your phone.