Cox Communications

This place is awful. This is the second time I’ve been here today, just to pay a bill, and the wait is over an hour. Not to mention the company won’t let me pay it over the phone. This place is the slowest, most incompetent company. Their customer service sucks, their policies and connections suck. I’d give anything for a non Cox related cable company is my area.

Horrible customer service. I’ve only had ONE good experience with them in the 3 years I’ve been with them. If I could switch to Verizon I would, but it’s not in my area. Prices are always changing and when you call to inquire about the price changes, no one seems to know the correct answer and they all just continue to transfer you to different representatives without informing the next representative of what you said, so you end up repeating the same story to five different people. And once your «promotions «and, they are completely unwilling to give you any sort of discount for being a loyal customer, which I find completely reprehensible, so you end up paying double what you had been paying. I can’t wait to move so I can get rid of this horrible service.

Horrible customer service, lacks ability and knowledge on troubleshooting service. Incompetence with basic protocol. Bye

Great customer service! We have not had cable sense Thursday. Got a new box glitches happen we understand that. We set up an appointment to get it fixed today. We had a great experience with our guys getting it fixed. They were polite, informative, and hardworking! Everything is up and running again! Perfect customer service!

Run!!! Do not use this company for anything! My DVR box goes out weekly, Customer service is horrible, they use bait and switch– promise one price than change price on the bill. I have been overcharged $ 100 5 of the last 9 months! Never again will I use this awful company!

This is a complaint:
I terminated services one week ago because I have moved out of Hampton roads. I was told by the woman who terminated services over the phone that I would have to return my modem. Otherwise I would be facing a bill of up to a 100 dollars. I drove from DC, 3.5 hours yesterday to return it.
When I got to the Janaf Cox store I was told that the modem I was returning was my own (belonged to my room mate), and that I owe Cox nothing.
Please train your incompetent employees properly. If you spent half as much time doing that, rather than calling me to sell me services I do not require than I would not be leaving this comment behind.

Unbelievable customer service experience today. I had billing and service questions that were clearly and patiently explained to me. I didn’t have to be on hold or get passed around to multiple people. They couldn’t do anything to lower my bill but the representative was truly scouting out all possible options. She showed genuine interest and concern. She was intelligent and thoughtful!
Mind blowing experience compared to the nightmare Verizon caused me when I lived in Fairfax Va. Stay away from them!!! They made me crazy!

I’ve just spent over 40 minutes on the phone getting switched to four different people. I am completely over them right now. We have had the phone/​cable with HBO/​internet bundle for several years. Our bill has been $ 158. Last month it went up to 167. Okay, I figure it was a typical increase – no problem, but my bill this month went up to over $ 200! There are no pay-​per-​views or anything extra. In an attempt to get phone and internt cancelled – the dumbass who was halfheartedly attempting to help me just left me hanging on the phone. He didn’t say to hold, nothing. I asked him a question about my final bill payment and I got dead air. I said «Hello?» about ten times and nothing. Thinking I got put on hold and didn’t hear him, I stayed on the line almost ten minutes and nothing! What the hell? We are definitely going with Verizon, which offers phone and internet at HALF the cost of Cox. I don’t know why I waited so long to make the switch. God!

The worst cable service I have ever used. They actually had so many outrages all the freaking time. There are so many times every year that I had to go through weeks without the cable or the high speed internet at my home. The Cox will always find a way to make you pay more than you should for their crappy services. The technicians suck all the way.
If you have to have the old fashioned phone line (or a digital phone), Cavailers or the other smaller companies are better choices than Cox.