Music & Arts

Bought some guitar strings here recently. Yeah, I could have gotten them cheaper online, but I don’t mind spending a couple extra dollars for them here.
When I went there was a few students practicing violin on the sidewalk, which was kinda cool to see. They don’t have a huge selection and seem to focus more on stringed and brass/​woodwind instrument rentals and lessons.
I would give 5 stars, but I can’t say it was a smooth transaction at the register. I had to wait about 5 minutes for the guy behind the register to stop doing some task on the computer, that was obviously more important (to him), to change his focus to ring up a customer. I wasn’t being impatient and gave several polite hints that I wanted to make my purchase and leave. Maybe I shouldn’t have been so subtle.

I don’t play an instrument and really don’t know a lot about music. I’ve been renting a saxophone from them for over a year now for my daughter’s middle school band. We bring it in every couple of months to have them look at it. She recently started taking voice lessons, as well. My son started taking guitar lessons there this month and we bought a guitar for him. The sales associate made suggestions on what we needed and what we didn’t need. They offer a military discount on materials purchased in the store, but not on rentals. I’ve been very happy with all of our visits to this location.

This particular store itself is not bad, however if you have to deal with their corporate customer service, they are awful. Their instrument rentals are way overpriced. They wanted to charge $ 30 a month for a violin rental. I found one on Amazon for less than $ 100 total. I called customer service to try to get a refund of the deposit for the contract that we entered into within 2 days and was told that any contract changes had to be made within 24hours, although it did not state this anywhere on the receipt or the contract. After I asked to speak with a supervisor, the rep hung up on me. I called back and got another rep who gave me the extension to a supervisor, which I called and left a message and my message was never returned. All of this was after we have taken probably over $ 1000 worth of guitar lessons over the years. Will not do business with this company again.

Well, I was gonna give one star cause customer service is terrible. I went in to buy patch cabled and decided to look at there guitars. I found one pretty close to what u have been looking for that was clearance for a pretty good deal which I was thrilled about cause I have never found a good deal at this store. Then I told the salesmen if u can bring not down to 550 I will take it right now. So he proceeded to call his manager. He gets off the phone and says he can take 10 percent off. Puts it in the computer. I am about to swipe my card and another manager comes over and tells him he can’t do what he is about to do. That the other manager just called him back. 5 MORE SECS AND I WOULD HAVE SWIPED WITH 60 BUCKS OFF. And now she won’t give me anything off. I still bought the guitar because it was at a good price to begin with but if I am about to swipe, at that moment, nothing should change. 60 bucks is a lot of money to be put back on once u have been told the guy can take it off. Then she said can we throw in strings or something like that, so I was like sure I use elixirs and she gets him to start going through demo used packs of crap string that aren’t even full sets. So I stopped him and just walked out with my new guitar that was 60 bucks more than it should have been. I would not recommend this place to anyone for buying anything. I never would have before. And I def wouldn’t now.

This place is good for Junior High & High School kids to get their music lessons and other items for playing in the school band /​orchestra.
Outside of that particular market, you are better of going over to Guitar Center for a much better experience.
I have visited this store on several occasions, and the only time I have received any type of customer service was from a gentlemen in his late 30s to mid 40s who was working the cash register. He was very helpful, but the younger people working there, are not educated on the products, and couldn’t even find the price on a stool. After using my cell phone I was able to show them the price that they wasted over 10 minutes «trying to find».