Priority Chevrolet

My wife and I had a wonderful experience, I can’t comment on the service side yet, but as far as sales go it was quick and easy. We received the car and the price WE wanted, and Michael Habib was very professional and friendly throughout the whole process.

I guess I will never learn. I tried to give Priority Chevrolet another chance by allowing them to service my vehicle. Since they are the only Chevy dealer near my home and I purchased my Cruz from them 4 years ago. I even had work done in their body shop last week. Well today someone named Rick answered the phone who was very unprofessional over the phone. He acted as if he should be working at truck stop fixing 18 wheel trucks versus a dealership. All I asked was if I could make an appointment for an inspection. Since noone there saw fit to do it while the car was there for over a week getting serviced smh.
My fiancé noticed my sticker had expired on Sunday. So I tried to get it in ASAP today. Getting back to what happened with Rick in the Service Dept. When I said excuse me you need to check your tone when talking to customers. He responded «WHAT»? This told me right there that he did not see anything wrong with his tone. Then he said «are you gonna get your car done or what?» I responded NEVER AGAIN will I ever do business with Priority Chevrolet. I hang up and asked to speak to the Service Manager. It was a woman named Chris. She made excuses for his behavior which did not help the situation at all. I asked her if this happened to her would she bring her car in at this point? She responded no. I said exactly and I will not being doing business with them now or in the future. I will take my car to Priority Acura.

I’m giving it two stars today because the service consultant that I have had has tried to make my experience as good as possible. But on that note, they are the SLOWEST people I have ever seen work on cars. I went to get a oil change and my alignment was out. But they were supposed to throw the alignment in when I bought the car in late December. Report shows that they never did do what they said they were going to do. This did not come as a big surprise. Then once I had the alignment thrown in «for free» with the oil change, my front end shook terribly on my way home. So I had to go back to get them to fix what they broke. Spend another hour and half there for them to tell me to come back on Monday to get it fixed. Today spend another THREE hours there. I was happy with my service adviser but other than that not happy with the way I’ve been treated by pretty much anyone else. Maybe better luck next time but we will see.

Amazing car buying experience. J. wyatt was very professional and not pushy at all. Got what I wanted for the price I wanted. Would go here for every vehicle I purchase. Kudos priority Chevrolet.

The wait time at this location is horrible. If they can’t service the cars in a timely manner then my suggestion would be to hire more mechanics, build a larger service garage and don’t overbook.
I’ve been here since 9:40am and am still here. Two hours later my car hasn’t even been worked on. They up sold me on an alignment however I will go someplace else that doesn’t take as long. Which means I’m now waiting on them to fix the recall (only) nothin else.
I’m sooooo hungry right now and boooorrreeed out of my mind. It’s noon and the only thing they have to do is put on a part that I was told only takes 10mns.
Calgon take me away!!! Calgon? Seriously, take me away!
There are people sleeping in the waiting room because they have been here so long.

I’m not sure why this dealership average rating is a 3, however I think it’s a great location. They’ve given me great customer service. We have always had great service every time we’ve gone and I am all about customer service and all of their customer service representatives are very kind and helpful.

Came in for a recall on a faulty ignition switch. Nothing was really fixed though and I had to wait for about an hour for them to just put inserts in my keys.

I bought a new Chevy Colorado last Monday night. Tuesday night the radio/​mylink system stopped working. I have brought the truck in three times. I have owned it 7 days and it’s been at the dealer for 3 of them, and I’m driving a crappy little rental around. Im interested in getting a different vehicle or a replacement truck. The buying process wasn’t bad at all but now that I am having problems no one in sales will even talk to me. My salesman told me all he does is sell the things. I have called numerous times to speak with a sales manager, but no one answers or returns my calls. I went to the dealership and asked to speak with a sales manager and no one did anything. They all stayed in their little room and looked at me from behind the glass. I called the front desk and explained the situation to the receptionist and let her know that no one was returning my calls. Gave her my info and was told she would have a manager call me right away. Never happened. Contacted again on chat on the website and assured I would be contacted. Still nothing. Lucky I have to give at least one star.

This was the experience i had hoped for when buying a new truck. Being in the market for a new truck for awhile i had some very unpleasant experiences at other locations to include: Leaving me and my wife at a desk for over 30 minutes alone thinking they were working on something for me but just forgot we were there, another location i was supposed to meet the GM and was told he would just pawn you off to a salesman then no salesman ever showed up to help and we had to hunt for the vehicle on our own, another individual «the finance guy» showed up with his serious I’m the man attitude with what appeared to be a spray painted on hair-​do who only offered chump change for my Motorcycle (I wanted to punch him between the eyes but walked out instead) all the above were no help at all and came across as the stereotype used car salesmen we have all grown up to expect.
Priority Chevrolet however, we felt like everyone cared about our needs versus making a quick commission. We were met and greeted like the adults we are and when it came to negotiating, there was give and take on both sides. My only wish is that you were closer to Suffolk. My experience was top-​notch and thank you for not all standing up and clapping after i bought the truck like one dealership was doing. How juvenile is that anyhow…
Great Job Priority Chevrolet!!!

I came in for a tune up and to replace some superficial items that just wore out on my 2008 Saturn Vue. Chris was very helpful in explaining what was going to be done and what the cost would be. The car was ready when she said it would be, and I have experienced no problems with the car. Very happy with the service.
The only recommendation I would have is that it is very confusing when you first walk in the service area to know where to go (no counter). Maybe with the renovations that will change… but it helps for people to know where to go instead of standing at the door waiting for an acknowledgement.

Will restate an earlier review: 1:00 appointment, 3:30, still here. If you offer appointments, service should be done in reasonable time. Very frustrating and will not return.

They did our repairs, only because they misled us into thinking we were stuck leaving our vehicle there. They may have gotten hundreds of dollars once, but I will drive myself back to the dealership where I bought my vehicle 3 hours away before I will ever pay to have another repair made at this place again. Highly don’t recommend. Rude customer service also.

Service was prompt and friendly, as usual. My oil change and tire rotation was done quickly, less than an hour and a half which is the average wait wherever you go. Most dealerships would do it for more than 2 hours, specially with tire rotation included.
I like it that the waiting lounge is very spacious with lots of seating. I was able to grade my students’ test during the wait and time flew just like that. Bathrooms are well maintained and clean. The free hot chocolate was a bonus, among other things.

POOR customer service and acted like we had all day to wait for them. We had a 10:15 «appointment» to get an oil change and inspection. At 4 o’clock we came back by because we had not received a call for a quick service on the car. Before we came back we also called and no one would give us a direct answer about the status of the car. We were sent to Tina’s voicemailbox and still got no response. When we arrived, Tina could not give us anymore answers. She didn’t know where the car was, or if it had even been looked at, nor did she try to give us more information. She acted annoyed. At 4:45 we came back again, still having had no phone call if the car was ready or not, but not wanting to leave the car overnight. At this point they decided to give us answers and tell us the car needed a new fog light for $ 150. Now they close at 5 o’clock so they wanted my husband to make a quick decision and purchase the light. My father is an ex — mechanic and we are not stupid. We told them to put a rejection sticker on it and bring it around. About 45 minutes later, we got the car. Tina was rude and the service was lousy. So much for the priorities for life and great customer service you hear about on the commercials. Absolutely ridiculous!

Had a 3pm appointment for an oil change and tire rotation and still had to wait 2+ hours! What’s the point in making an appointment? I will not be servicing my car at this dealership anymore.

It was an absolute pleasure working with Brandon Johnson. He never once made me feel pressured and bent over backwards to make sure I was happy with my trade in deal and new Chevrolet. He is the best salesman I’ve ever encountered. It was also great working with Rachid Zorqany. He was very easy going and made the financial aspect of the process very easy and non-​stressful.

I purchased a 2008 Chevy Cobalt. The staff made me feel like my interest were a priority. The sales associate James listened to my concerns and found a reliable car that my family will be safe in.
Everyone did an excellent job and were just as bubbly as I was. I will definitely buy here again and already referred my coworker who’s looking for a second vehicle. My first car was a Chevy then had an assortment of vehicles before returning back to Chevrolet.
Thanks again for the outstanding service!
If you are interested in buying a vehicle, definitely work with James McPherson because he was awesome and listens to your needs and concerns and will find a vehicle within your budget and that will fit your needs.
I will post future reviews once I work with parts and service because I am in the process of customizing the vehicle to fit my needs.

The parts department is friendly at times, but they could improve their customer service. They have had parts I’ve needed in stock about 50% of the time. This is frustrating because I drive a late model Suburban.
Perhaps it’s a symptom of the slow economy.

I purchased a Chevy Cruze here 3 years ago when they first arrived on the American market. My salesman Ed took excellent care of me. I didn’t feel pressured, ignored, or taken advantage of. I really felt like all of my questions were answered and I got the feedback that I needed. Before I made my purchase i visited this location and RK Chevrolet several times, ultimately settling on Priority and getting exactly what I wanted.
Because of the «Priorities for Life» structure I come here for all of my service needs. The location is pretty far from where I live 17 miles or more. But I have been pleased with the service department. Downside of weekend appointments is that they operate with a skeleton crew and cannot order parts on the weekend. Weekday appointments are the best bet if you can get away from work (which is a big inconvenience for most).
I am a big fan of Mr. Orlando Goodhope who has taken care of my service needs the last few visits. He is amiable with a great personality and favorable work ethic. He will do his very bets to make sure that all of your service needs are taken care of, and he does it with a smile while cracking a few jokes. If he has to take a later lunch to make sure your vehicle has been serviced as requested, he will do it. It is refreshing when a customer service representative puts the customers needs and concerns first and goes the extra mile, rather than behaving as if they are doing the customer a favor by providing the bare minimum.
At my mid November visit the waiting area had been outfitted with new, spa quality massage chairs YESSS!!! And remember that Janette provides manicures and casual conversation on Wednesdays with a service appointment.

I will say that I was real disappointed after my visit here today. I normally do ALL maintenance on my vehicles… today, I brought in a 2005 Silverado 2500 with Duramax/​Allison combo. I needed a coolant flush due to my impending move to California and me towing a 9000lb RV. Even though I called to make an appointment, they seemed to have no clue I was coming. Once it was completed, they were very defensive when I was inquiring about their procedures and quantity of fluids used…
I have a 24.7 quart coolant system… they flushed the system and put back two gallons (8quarts). I inquired about this, the Service Manager came out to say they added two gallons of water on top of that… OK, I will buy that, only if I have 16quart system. Once I explained that the math doesn’t work out, he recanted and said that they just top it off with water… now I am concerned, I have roughly 32% coolant and 68% water. I asked about this, he spouts off that they just do whatever is recommended by GM… which he would not show me…
I am finding it increasingly hard to find good service anywhere. For me, I chose this business based on the reviews here… I am now sorry I did. While the work may be correct, their attitudes leave a lot to be desired.