Eagle True Value Hardware

It’s rare that I decide to review something other than a restaurant festival etc. however there are occasions that demand my attention. This is a small family run to hardware store that I found to be extraordinarily friendly and service oriented.
My most recent example is regarding the purchase of one of the expandable collapsible hoses. I purchased a dab version of this hose almost exactly one year ago at the store. At the time the owner of shored me that if anything went wrong with it I could return it — as I expressed some misgiving based on previous experiences with the green «as seen on TV» version of this product.
I didn’t have my receipt from a year ago but the owner essentially admitted that the product had a terrible track record and he had discontinued selling it due to the inordinate number of returns. He took the product back and handed me a newer version of the product by reputable manufacturer that was guaranteed for five years.
No questions asked — did not give me a hard time for lack of receipt — and executed the transaction with a smile on his face.
Folks that’s the definition of customer service and the reason the #eaglehardwarerocks. The kind of place I prefer to spend my money.