Chesterfield License Bureau

Friday, October 16, after getting my emissions test at my dealer. I had all my info, ’cause it does seem to change from year to year.
A bit of trouble with the kiosk. But got through. In a couple minutes, it was declared not working. But I got printed out a number.
I didn’t have to wait too long, but I wish I’d brought my book in. It was sitting out in the car.
Quick transaction. Got a two-​year tag. Go figure. It’ll be different in two years.

In person, the staff is great. The «check-​in» and notification to your cell is great… my only negative comment… don’t waste your time calling, they don’t answer the phone.

Packed like sardines 10 min before closing and the staff is still pleasant!
Fret not the wait time goes expeditiously.
You can even schedule an appointment online or if you’re already in the door but decide to make a future appointment there’s a little LCD computer mounted on the wall where you’ll input your name, phone number and service; it’ll ask when you’d like to come in and violá.
FYI there’s a charge for credit card/​debit usage (amount depends on your total due.)

Just called with a billion questions as I just moved to the state and they were super helpful. Not at all what I was expecting from the DMV!
Note: For new Missouri residents, this is what you need to register your vehicle and get a Missouri Drivers License — (I couldn’t find some of this online so I called).
For your vehicle:
— Title
— Safety Inspection and Emissions Test
— Proof of Insurance
— Personal Property Tax Waiver (Can be obtained from the County Assessors Office)
For your Drivers License
— Current out-​of-​state Drivers License
— Proof of Address (Bank statement, I’m using my insurance policy, but I was told the Personal Property Tax Waiver for my vehicle will work as well)
— Birth Certificate or passport
*** YOU DO NOT HAVE TO TAKE THE TEST (written or driving unless your license is expired and then they give you 6 months)

Kudos for trying to automate but the fact that people get pushed back when people with appointments show up is annoying. My wait time went from 22 minutes to 35 minutes. Appointments should be handled differently.

The #1 most important thing to know is that you can make an appointment or get in line over the internet before you arrive. Their message (if you call) is worthless because they blow right past the website and then don’t repeat the address.
Here you go:
You’re welcome…

I’m updating my review one year later. I had to go in today to renew my plates since I didn’t receive a renewal in the mail.
Since my last visit, there is now a touch screen display at the entrance where you enter your phone number to wait in the building or make an appointment for later. It worked well and another display shows the last 4 digits of your number and an estimated wait time.
I was quoted about 30 minutes and I was out of there in about 15. The associate who helped me was friendly as well.
Overall, this was the complete opposite of my first visit.
If it’s this good next time, I’ll bump it to 5 stars. Again, HUGE improvement.
For further information: I was here at lunchtime on a Wednesday during the first week of the month, which I assume is not the busiest week.

Tried to renew license machine was down.
Called the next day kept receiving voice mail.
50%/50% chance of getting your business taken care of using this location.

I realize it’s a bit of a stereotype, and probably a dated one, that a trip for taking care of car license issues is going to be plagued with hassles — not the least of which being the otherwise capable hands of a desk jockey now tied by bureaucratic bands. So, my expectations were not favorable this morning, upon entering this office for my first time.
Oh, was I wrong. While the appearence is definitely spartan, and there are a pair of number pulls for claiming a spot in one of two queues, the staff seemed to be motivated to move things along.
When I arrived, one clerk was patiently helping a man understand why he still needed an important document, and the options that he had. I could overhear, in this patient conversation, that the clerk had a thorough understanding of the dimensions of the customer’s concerns. In the meantime, as the line slowed down, a fourth clerk appeared to help pick up the slack.
This fourth clerk ended up helping me. She also helped me with some missing information, and quickly and kindly provided guidance on my next steps. I also saw her multitask while holding on the phone with another customer — using her otherwise latent customer service capacity to take care of a second customer. She performed this adeptly as both customers being served simultaneously appeared appreciative.
My first trip there was very positive. It dispelled my dated concerns.
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Subsequent Event [5.Feb.2013]
Returned to this office today for the next annual installment. At 10.30 am, there was only a short line, on the first week of the month (i.e. not near the ‘end of month’ deadline for many transactions). Smooth as glass, baby. In and out in 15 minutes.