Clarkson-Wilson Veterinary Clinic

Carmen chose not to call me when my cat’s surgery was finished. Way to go.
Thank god for Jasmine, who was telling me about the personal care touches she gave my cat after he peed from being frightened as Carmen was talking over her, telling me bye, repeatedly.
Way to fail school for working counters, broad.

I was iffy having to visit another vet after many years however; I’ve relocated and found Clarkson-​Wilson to be much closer for my Pugs veterinary needs.
I had a great first experience here. The receptionist was pleasant, the assistant was very nice and personable with both Bam & I which made us comfortable.
Bam had an ear infection and required treatment as I noticed him shaking his head, not responding to my calls and the build-​up in his ears also had an odor. Dr. Pat was extremely warm and welcoming and handled my baby with TLC. W
The only reason I gave a ⁴⁄₅ stars is because when Dr. Pat took Bam in the back to clean his ears I could hear very loudly a couple of male employees laughing and making comments about the yeast odor of Bam’s ear infection. This made me uncomfortable and I thought it was unprofessional for that type of discussion/​playfulness to take place when clients were in such close proximity.
It was pricey but Bam needed 2 prescriptions to clear his infection.
This clinic is clean, close and the staff I encountered were all pleasant and knowledgeable enough for me to return. Bam seemed to have been happy as well.

Dr. Pernikoff saved our beloved coonhound, Kobi, from certain death.
When we brought him to the Clarkson– Wilson Vet clinic, our pet had suffered a seizure and was shaking uncontrollably from pain.
Dr. Doug confirmed that our dog had foreign objects in his stomach, and needed surgery. My husband and I were very concerned about Kobi’s survival, so it was wonderful that Dr. Pernikoff took the time to explain our pets situation, the surgery he needed, answered any questions we had, and and gave us great hope for a positive outcome.
Our dog had a perforated stomach, and peritonitis throughout his abdomen. Dr. Pernikoff, removed all the foreign materials, repaired his stomach, and treated his very serious infection.
Kobi is back home with us, and looks like his old self! We cannot thank Dr. Doug enough for his expertise, kindness, compassion, and his caring staff. I highly recommend Dr. Pernikoff at the Clarkson-​Wilson Vet clinic, to all of my animal loving friends.
Teri Budenholzer

After many years and pets under this vet clinics care, I have moved on to another vet. For the record, the staff here have been consistently friendly (I have been at this vet for probably 10 years). It’s a clean place, I always felt welcomed coming in and the staff are genuine animal lovers. I have taken a lot of pets here and because the good typically outweighed the bad I stayed. However, Cinnamon, my cat that I took there was the last straw. When I took a step back to evaluate the care I’ve had here I realized that this vet has fooled me by convincing me to spend money I didn’t need to spend, and has some serious clerical issues. I finally decided to switch.
Here are the pets I took there and a scenario for each to exemplify my point.
Cat Sparkles — I took her in because she was acting lethargic and not going to the bathroom. Paid for an x ray and they said she was constipated, I think they gave her something to move it along. Said she should stay at the clinic overnight so they could keep an eye on her. Paid for a night and when I picked her up the next morning they said because she was in an unfamiliar place and probably uncomfortable, she never used the bathroom. So… why did I pay for an overnight visit?
Dog Velvet — Had a lot of good care for her with no complaints… until she passed away. Went in for a quote of cremation and they printed one out. I ended up getting her cremated elsewhere. (somewhere that had a lower price and included a beautiful box and lock of her hair as well as a poem and her paw print. I recommend them:
) Well, then the bills started coming. First one said I owed for her cremation. I called them and said I didn’t get her cremated there. I got another one and ignored it thinking it had made it in the mail before I called. Got a third one, saying that I was going to be sent to collections if I didn’t pay for my dogs cremation that I didn’t have done there. Called furious, the girl said «yes we have her remains would you like to pick them up?» Seriously? What would have happened if I went in there and asked to pick up her ashes? Whose would I have even gotten?
Cat Mittens — Had blood work done for her at their request. They lost the blood or it got contaminated or something. So I had to go back. Went back to get more blood taken (already annoying enough) and they were closed for some event. Not to mention I had called their office before I left to tell them I was coming. They didn’t answer but there was no message on their machine saying they were going to be closed for normal business hours that day.
Dog Jazmine — took her in for a routine check up, everything fine. Took her in a week later because she was acting funny, they did nothing except for talk to me about her behavior. Then charged me for another visit. If the policy is to charge for a second visit, then you better look in her ears and clip her toenails or do some actual work instead of just talking to me for five minutes and sending me on my way.
Cat Cinnamon — decided to try a different vet for her. I went there, the new vet called Clarkson-​Wilson to get her records. The girl from Clarkson-​Wilson on the phone said «Oh yes I see her records. We have that she is positive for Feline AIDS and we have never taken her weight». Well, given that I had never been told my cat had aids (and was possibly giving it to other cats as I take my cat on walks outside), I freaked out. When I was done crying (I have no idea how long a cat has after contracting AIDS), I ran myself over to Clarkson-​Wilson. I demanded that I was given a copy of every animal’s records I had taken there and how on earth could my cat have tested positive for FIV and no one tell her owner?! The lady handed me Cinnamon’s records and I could see at once FIV was checked negative and her weight was 8 pounds. I asked how could someone make a mistake and scare a pet owner like this? She apologized a million times and said it was some new girl. New or not, I did not enjoy the panic I got from being told some completely wrong information by a girl who works in a vet clinic yet cannot read simple vet records.
So ten years of service and 5 big issues. You can draw your own conclusions.

Dr. Doug is not my usual vet, but my vet suggested him for my rats. He and the rest of the staff are compassionate, professional, and certainly as good as it gets.
The front desk staff were helpful and friendly on the phone, and Dr. Doug was just phenomenal. He also gives out his personal cell number and encourages clients to call with any questions, etc. Much better than the typical «Call the front desk during business hours, and then they’ll tell me to call you. Eventually» like most clinics. This is something my regular vet does as well and something that really separates those two gentlemen from the rest of the herd (no pun intended).
Thanks Dr. Doug and the rest of the staff for the exceptional work that you do.

Dr. Doug, Dr. Pam, and the entire staff are amazing! They have been taking care of my dog for several years. When he developed a serious, potentially life threatening illness they took amazing care of him and never rushed one of my many calls to check on his status while he stayed there. In addition, I was able to reach Dr. Doug on the weekends and in the evenings with concerns when he was home. Personally, I love they have the rescue cats be cage-​free during the day (most of the time they are sleeping on top of them or behind the receptionist desk). It was very comforting to me to have one sleeping in my lap while my dog was in surgery. They understand that your pet is family.

They provide ok service. The staff is nothing special. I am not really a fan of random cats walking around that can get close to me as I’m allergic to cats an avoid them (I don’t know if vet clinics normally have uncagged animals roaming or not). And the cats drive my dog nuts who is already a handful in public, let alone at a vet office with so many smells, and THEN a cat walking around?! Too much!
I feel like Dr. Pam is nice and friendly but doesn’t spend a ton of time with you. I felt slightly rushed. Dr. Doug was better and spent more time and seemed more willing to help if I ever needed it. That’s what I want in a vet.
They never appear very busy yet they refuse at all costs to take you to a room before your appt time. It’s not like the room is occupied… Never see anyone leave, they just make you sit in an uncomfortable waiting room with your pet. I’d rather be in the cramped room. I wasn’t thrilled when they really didn’t do a lot of heartgard promotion (Dr Pam really) as I didn’t know I needed a rx or I had to get it at the vets office. I missed a month because of that.

When we first moved to the Chesterfield area we looked around for a new vet because it was that time of year for shots. I was very impressed with the personal service that I recieved from the staff. Later our dog ate something he shouldn’t have and we phoned the emergency cell phone number that was on the card given to us. Within minutes Dr. Doug has called us back telling us not to worry and talked us through what we could do (non-​emergency). Later a different time we went in for service regarding a possible surgery issue. Once again Dr. Doug said we were a little quick and anything invasive is not recommend by him unless necessary. Which was NOT what other vets had told us. Needless to say Dr. Doug is about the animals health and not making a quick buck off of our love of our pets. I would HIGHLY recommend this clinic. Its a shame we moved this past month to the St. Charles area but that doesn’t stop us as we have a new dog that is limping around for a couple of days and when my wife asked me where I wanted to get a vet appointment at I didn’t hesitate to say the one in Chesterfield because I trust Doug’s opinion cause of my dealings in the past with him. Having said that office visits cost a little bit more but for reassurance $ 15 more a visit is a small price in the long run. PLUS ADDED BONUS its right next door to the pet bakery place!!!

Clarkson Wilson Vet Clinic was great. I took my little 4 month old pup there for his first check up. Dr. Doug Pernikoff is great and very knowledgeable. My experience at the Vet’s office was pleasant, easy, fast, and informative. My pup is up to date on his shots, he’s healthy, and all in all I was in and out and ready to go within 20 – 25 minutes.
Thanks Dr. Doug!