Ethan Allen

My wife and family relocated to St Louis over the summer, and as part of the grand bargain we bought a too-​big house that needed a lot more furniture than what we had in Southern California. First we tried an interior designer, which ended badly, and with painfully little to show for what we spent. Almost in despair my wife scheduled a meeting with Debbi McLaughlin at Ethan Allen, who came over and measured everything.
What I appreciated about the experience was that Debbie was willing to share her opinion after listening to our needs, and also to develop a plan to layer in the outlay/​deployment. Price wise, I suppose one could have gotten a better price elsewhere, but I was just grateful to get good advice, Ethan Allen quality, and delivery service that wrapped it up nicely for us.
Moving is such an emotional experience– if you find yourself in need of good advice and service we heartily recommend Ethan Allen.

I spent $ 25,000 with Ethan Allen and within the first two months, one of the rugs was defective and a console table started delaminating. They won’t do anything about the console table because it was a floor sample. I shopped at Ethan Allen because I thought they had they best quality– boy was I wrong. I think I could have got things to last longer from Ashley.

We were amazed at the helpfullness of Jan Alred, one of the designers at Ethan Allen in Chesterfield. She came to our house twice on short notice, gave some excellent advice on rearranging furniture, and pitched in and helped us do it That alone has made our house truly feel like a home. My husband and I both love the changes made. We ordered a chest for our living room and were pleasantly surprised when it will come in 3 weeks time. Thank you Jan for your sincere interest and pleasant personality.
Nancy and Art

I’ve experienced far better than the service we received at this store. I made sure the saleswoman we spoke with understood that we were in a position to buy immediately and from her — in sales-​speak, I qualified us as buyers to save some time. Somehow that never registered or she was just plain daft because she treated us as though she was doing us a favor by spending time helping us select about $ 5k worth of furniture.
Here are a few tips for success that may help them in the future:
1. Don’t tell the us that another customer left because of the amount of time you were spending with us. The store wasn’t that busy and someone else could have helped us if it was your «up» and you were busy.
2. When the customer asks which other stores in the area are comparable don’t state that nobody else is in the same category — it is transparently disingenuous.
3. Don’t point out that your store is about to close when I begin asking about mechanics of purchasing, ie. incentives for accepting store financing, delivery timeline, etc.
4. You probably shouldn’t ask the customers to restore displays to their original condition after checking how they operate.
We went to Bassett the next day and ordered everything that we were discussing at EA. We also had such a great experience that we decided to pursue refurnishing the living room too. Sorry EA — you blew it!

Do not do business with them. A decorator helps you furniture gets delivered not satisfied with it and they won’t even return my phone call