Prolong Symmetry

I came to here about this place through Groupon. And I did have some trouble scheduling my massage. I tried calling on a Friday morning — no one answered, so I left a message. When I hadn’t heard anything back by the following Tuesday afternoon, I tried calling again. Again, no answer and I left another message. Well, when I still hadn’t heard anything by Friday, I figured I should give their website a try. It seemed self-​explanatory enough, so I booked my appointment online. It allowed me to pick the person and the style. Then they showed me the available dates. Between their busy schedule and mine, I booked about two weeks out. Having everything booked, I thought that was that. But a couple days after that I got a phone call from them (finally??). They were now ready to help me book a massage. When I told the lady on the phone that I had just booked it on-​line, she offered to check/​confirm my date and time. I took her up on that offer and I’m sure glad I did, because she didn’t see it in her system! However, thank goodness she was able to still get me on the same date at the same time!
So, after all that phone tag, I was really hoping that the massage itself would be far more relaxing and less crazy. And it certainly was! The massage was great!!! If only scheduling it had been!

So far, not so good. I’ve called about 7 times between scheduling and needing to reschedule. Only once has it not gone to voicemail. I’ve left two messages but have not received a call back. Methinks they need a receptionist. A good massage can make up for this, but that’s only if I go ahold of them before my upcoming appointment.

Picked up two coupons from a Living
deal. The place is located way in the back of a mostly abandoned office center in a strip mall so that gave me a bit of a creepy feeling. The rooms looked slapped together in a hurry as if this was a very cheap/​temporary operation set up.
No changing room, not even a hook for my clothes… just had to pile them on the floor. The massage itself was pretty basic /​straightforward and better than some I’ve had elsewhere but the cheap thrown together poster «atmosphere» kept me from fully enjoying the experience. Trying to book on-​line is a real hassle as they go through some 3^rd party web site you have to sign up on then select the date of your coupon offer and surprise, not a lot of appoint flexibility. It appears as if most people are booked up when in reality they are not. If you choose to book as just a walk in without the coupon all of a sudden a lot more therapists and times are available. Don’t know about you but I can’t do this at 1:30 on a Tuesday… I work for a living too. Very few evening options open so I’ll have to book way out to use this last coupon. Not a pleasant experience overall.

Bought a living social deal for a couples massage (1 hour each). I booked 2 ashiatsu sessions for next month, had no problems getting through on the phone. The girl who scheduled was pleasant, but not very knowledgeable about the service. I have some concern about this business. she was featured on living social 2 or 3 times, and now I see on craigslist she is advertising for therapists. makes me wonder about her level of standards as far as hiring processes go. I made sure to make our appointments with the actual owner, Rhonda. I will update this review after our session and see how it goes. I am VERY picky, and am a massage connoisseur. I will definitely give an honest review. But man, I hope it’s good!
Had our appointments. and they were ok. The therapist was dressed WAY to casual to look professional (graphic t shirt and sweatpants? She is the OWNER. I know she does hard work for a living, but it was not a good look or good first impression.)
I was kinda grossed out to see dirt on the floor and then spent my massage feeling dirty as she stepped off a stool onto the floor. and then back on my skin. I took a shower when I got home. The pressure was good, but the massage itself was average. Basic long strokes, felt like she was bored and uninterested. She rushed me out afterwards. No relaxation area here.
However, My BF said his massage was good, and the place looked clean to him, so maybe I had her on a bad day?
We may give this place one more chance.

My experience was similar to the one given by Will D. I also bought two Groupons for an Ashiatsu massage for my girlfriend and I but was sorely disappointed when I could not get a hold of anyone on the phone to make an appointment. I bought the Groupons a year ago and had been trying to schedule appointments every few months (albeit not as often as I would like now that I am not in St. Louis anymore) but was never able to. Thankfully Groupon’s customer service is great and I just received my credit back from them today. My advice to others is to be patient when using Groupons, you never know when you may get a lemon.

My boyfriend and I bought a living social deal for a couples massage. We went in today – we made the appointment online (when I called, no one answered, but online worked great) and when we got there we were greeted in a friendly manner. We just had regular massages, nothing with feet, and they were great and super relaxing. We are definitely considering going back. Two happy customers!

If I lived in St. Louis — I would be at Prolong Symmetry once a week! My husband and I went to visit family and decided a massage in the middle of the visit would be a good idea. Found Rhonda and decided to give Ashiatsu massage a try.
My husband was skeptical given that Ashiatsu Oriental Bar Therapy is when the massage therapist uses their feet to massage but wow! what an amazing massage and experience. Rhonda takes her time, explains what she is doing, and then be prepared for one of the (if not the) best massages in your life. It really seems like by using the feet she could work more deeply in some of the muscles than any massage either of us ever had. Seriously, if you want a deep tissue massage. this is the place to go.