Calibrated Surfaces Inc

Following is an email I wrote to customer service manager Andrea after the completion of their work for me:
«Just wanted to drop a line and say how pleased I was with your suggestions for tile choices; the work by your guys measuring and installing; the speed with which you got things done, and the appearance of the final product.»
I had been contemplating Home Depot/Lowe’s etc but they did not quite appear to have the styles I was thinking of. They were having some sales that were tempting. But, I was wary about some things I heard and experienced with their sub-​contractors. I’m just getting tired of lack of ownership and pride in work when things are farmed out by the big box stores to other companies; and when the installer wasn’t there when the order was placed to hear your concerns, that can be a problem. This was probably about the same price as what I’d have paid at the big boxes, but with way more attention to customer service and other details.