Crate & Barrel

Crate&Barrel is an interesting store. This location sits in a large spot on the second floor of the Chestnut Hill Mall, with both an exterior entrance and mall entrance. Convenient access via the Hammond Pond Pkwy entrance, and the parking garage.
The store is extremely clean and well organized, spotless. The staff all are very helpful, friendly, and extremely attentitive to each and every customer as well as the checkout area. They literally, DROPPED what they were doing to come over and check me out, even though there wasn’t any one ahead of me (great, rare customer service here!). Only wish for this store is to lower the prices, some of their items I can get for much less at places like nearby HomeGoods or Pier 1. For the most part, though, great store. I’ll definitely look forward to coming back if I were to need something they carry. 4 stars.

Nice store in regards to prodcuts, but they don’t take full responsibility when an item is damaged, and they make returns difficult.

Huge store! 3 registers which is crazy because they all still have lines. That said, I like this location because the bigger locations always have a great selection of the rarer items like furniture and rugs. Very nice C&B!

I bought an expensive kitchen gadget for my husband for Father s Day at this store. The lady showed me the outside of the box, but didn t open it. When my husband opened the gift at home, it was kind of surreal, the box was almost empty, most of the parts were gone. I took it back to them– they didn t know what happened, didn t have another one, didn t know if they will get more, didn t know if other stores in the chain have it. Got the refund but barely an apology. Not very nice.

I really like this Crate and Barrel. It’s right in the mall but has a separate door so you can dash in and out without dealing with lots of people. They have most things in stock or can order it to be shipped to the store. Great selection, clean. I have fallen in love with C&B this year as a result of getting married and doing a registry here. Although it seems expensive and it definitely can be expensive, there are good bargains to be had and the items are fun, cute, and of good quality.
My favorite part of this particular store are the fantastic sales ladies. They have been so sweet and patient with me, no matter how many random things I have returned over the months. I’ve decided to reward them by never returning anything else ever again :)

went here today. furniture side closed down, leaving just the home décor — plates, two nightstands, a couple of bedframes, a few chairs. not worth the trip out from boston — head to the natick store if you’re actually shopping for real furniture.

The company does not stand behind their product. My bed BROKE — as in, the wood just split. (I was not jumping on it!) The company rep told it cannot be repaired, and they pretty much told me to buzz off. So, hundreds of dollars down the tubes! After these experiences, I wrote a negative comment on Crate & Barrel’s Facebook page and they banished me – that is, the page is coded so I can’t post anything on their wall. Wow, that’s some seriously poor customer relations!

This C&B had a very good selection and some really cute new products for spring. Unfortunately, we were not here to shop for ourselves and were on a mission to grab a shower present (no time like last minute, eh?).
The staff was super helpful and got us in and out as quickly as we needed to be. One even did manage to make us buy something for ourselves.

A small Crate and Barrel, by Crate and Barrel standards, and it boasted one of the stranger and more disjointed layouts I’ve ever seen.
Still, it’s in a convenient location with abundant parking and you can still get all of the delightfully pretentious kitchen and home goods you would expect to get.

Located in the tiniest upscale mall I’ve been in (and that says a lot from a true-​blood Valley girl). Beautiful mall – but what was even more fun was running into the C + B Furniture store.
Great stuff! Without having to wary of tipping wine glasses and summer pitchers, you can browse through this Crate and Barrel. Inspiration comes quickly as they’ve assembled some petite showrooms that you can set up at home.
I ran to the back of the store on a whim and found a great 5-​feet-​tall chiffonier for only $ 320. It was on sale and a floor display, but still a great piece. The customer service was very nice too and helped to shove the big piece into my car. Thanks CBF!

Six times over three months the same item (the Belmont Kitchen Island) has been «in transit from the warehouse», which apparently takes place via ox-​cart, because it takes 6 – 7 weeks for that to happen.
Nothing says «change your stock/​on-​hand inventory policy» like a constant lack of things you sell.

The service is very good here, and the store is very clean (Which always speaks volumes in my opinion!!)
The store is actually much bigger than it appears from the front, and they have a great variety of furniture options to chose from.