FedEx Office Print & Ship Center

After reading some of the other reviews I was dreading coming here to drop off a package and to send out my jacket for a replacement again. The parking garage/​lot is fairly small and looks like it’s connected to an office park.
I arrived around 7PM so the store was relatively quiet. I was worried that the staffed hours were over, since on the website this place is listed as open 24 hrs! There were two people at the packaging center and one of them was very helpful in helping me select the right size envelop and attaching the label to send out my jacket and other package!

Went here to fax, had no problems. Fine for a printshop. Nice people. Also wanted to take this opportunity that Unilocal is an awful garbage company that completely sucks.

This is the worst FedEx I have ever been to. There are only two staff members running the floor that together barely amount to half of a functional brain. I do not know why this place has not received immense amounts of negative Unilocal reviews because I can’t imagine anyone has had a pleasant experience at FedEx Chestnut Hill. Everything is beyond over priced and their package system has no organization. They have lost two of my packages and when I provided them with the tracking info that THEY gave me, they told me they had no means of locating the package. I do not know what is wrong with whoever runs this place but they need to get their heads on straight and establish an organized system so that packages are not lost due to employees carelessness and incompetence. Seriously stay far away from this FedEx if you want your packages to be handled responsibly!

Horrible service. I spent an hour with the staff at this location and went over a very simple business sign with no graphics or logo, just letters that needed to be a certain size to fit on the door. I Ordered the business sign that I was told would be ready in 3 days. It was finally ready after 10 days. I was told that their vendor had recently changed and they were not aware which caused the delay. When I showed up to pick up the sign it was twice the size it should have been which was clearly indicated on the order form. When I complained about the service, the staff person became rude and grabbed the sign and threw it in trash and said, «we don’t need your business». This is the worst place to do business with the most unprofessional and incompetent staff.

My fiancée and I were nervous about getting a number of things finished a before our wedding (signs, programs, table numbers, the usual fare). Andrew was incredible! He was patient with us and was able to do things on his computer that we were not able to do at home like resize final products in order to fit strange formats and sizing (and we’re very tech savvy people). If we would have had to do these tasks on their DIY printers we would have been there for days. We never felt rushed. He gave us many proofs for us to review before making a final decision. He was extremely pleasant and he made this chore a pleasurable experience. We’ll definitely be using this Kinkos again in the future!

I am used to bad customer service at FedEx Kinkos, but this location in particular seems to have staffing kinks to work out. I came in various times throughout the day from the physician’s offices above with a number of packages and questions. The first time I entered there were three employees working and only one customer. I stood at the counter waiting for over 5 minutes, and not even an acknowledgement. A man in a suit eventually ventured in and he was greeted with the «it will be just a minute sir.» Not even a look in my direction. Mind you I had slacks and a button up, but perhaps I should start wearing a tie for that real respect one deserves at a Fed Ex Kinkos.
VERY Slow service once I was helped, and a very frustrating experience to say the least. Will seek out another FedEx Kinkos for my next printing and shipping needs in the Chestnut Hill area.

I remember going to Kinko’s on Beacon St. in Brookline (now closed, and rightly so) and it was always a horrid experience. Eternal wait time, staff that did not ever give a hoot…
What a difference this FedEx place makes — the staff are always efficient, polite, and so very helpful! I literally look forward to going there, because it is such a joy to see a well-​run office like this one.
Kudos! Thank you for doing a great job!

While working on a project for a non profit, it was necessary to print some signs. Not being a graphic designer with fancy software, I used word to create a template. When I arrived at Fedex and uploaded the files, it was clear that the formatting was not uniform across all the signs. Understanding my needs, Henry took the time to adjust the files in a heftier design program and ensured the final product was both professional and aesthetically perfect. He was patient, clearly explained how to laminate the signs and answered all my questions. I couldn’t have been happier with the service I received.

This place is excellent. The staff are helpful and friendly, the prices are reasonable, the copying and printing machines are state-​of-​the-​art, and all my photocopying and mailing supplies needs have been met here. Furthermore, everything is on one floor, the handicapped-​accessible ramps are very handy, and the giant rolls of bubble wrap I always buy for my online book and CD sales shipping is prominently displayed and easy to find. Highly recommended!

Ever ready to write a review when you are spitting fire? Well I was about to write that type of review when I read the first review by Melanie D. I burst out laughing at her accurate and very funny musings on dealing with Fed X Kinkos.
Here is the first line of her review «Ok, everyone knows that Kinkos tend to be staffed by people who are so incompetent, you might as well print your job yourself.»
An entirely accurate observation of the staff. I guess it is better to laugh at her concise observations then vent my frustrations on line. Clearly she has a more balanced view on dealing with these folks than I do.

Ok, everyone knows that Kinkos tend to be staffed by people who are so incompetent, you might as well print your job yourself.
However, this isn’t one of those reviews saying that, because I’ve never used this FedEx Kinko’s to do any commercial printing. I use it when I need higher-​res printouts for portfolio pieces for job interviews.
Here’s the thing: stuff happens on the way from when you press click to the printer’s output tray. Maybe you sent it to the b&w printer when you wanted color. Maybe you didn’t preview it before you printed 3 pages from the PDF and the wrong pages went through.
What I like about this Kinko’s is that they’re very forgiving of such mistakes. They’ll knock my boo-​boos off my bill, and once or twice, they’ll let me keep the mistaken output. That’s really nice.
They’ve also got a great selection of office supplies if you need them (I like their 2009 calendars: noting fancy, just functional) – and weirdly enough, candy, I guess for those late nights you need to be there, because they’re open way late, too.