E & J Auto Body

Excellent customer service at E & J Auto Body. My family has used their service four times and each time they have exceeded my expectations. My first time using E & J I had just got into an accident and I was worried about using an auto body shop that was not recommended by the Mercedes dealer. Geico assured me the quality of the work would be just as good and would come with a warranty as long as I owned the car. My Mercedes was a few years old and black in color and E & J matched that paint perfectly. I haven’t used any other shop since. My family has been there a few times since then and they make sure we are satisfied each time. I highly recommend them.

I had to take my 2014 Taurus to E&J after sustaining substantial paint damage from letting some neighborhood kids clean the snow off of it the snow storm before this last one $ 4000+ worth of damage, I won’t say how my adjuster from geico treated me, but I will say his treatment of me as a geico customer was sub standard but I will address that issue with geico, after getting the run around several times by my adjuster which culminated in me walking from home to retrieve my vehicle only to find out it was not ready as my adjuster said it would be, the manager named mike seeing how upset I was sat and conversated with me then went and got the owner and they both explained to me why it took 15 days to get my vehicle back and they both apologized to me, then mike gave me a ride back home to wait for my vehicle to be finished, then came back to pick me up when my vehicle was ready, the young lady behind the desk gave me a very slight attitude when I arrived at first to pick up my vehicle but in the end she was very courteous to me, all in all it was one of the best experiences I have ever had with any business, my hat is off to these people at E&J auto body, I recommend them highly to anyone!

This place lacks great customer service. While they do a great job of completing the job, they do not have the best communication skills in advising their customers about the estimated time of completion for their work. In addition, you have no clue who is the manager of this place and are left talking to the sassy front desk girl who is okay but ditzy. This place really needs to step up their customer service skills because they are truly unprofessional!
I had to call multiple times about my car after the ‘expected date’ was not met. When I came to retrieve my car, the body work was fine but when I drove off, I realized I had no audio. In addition, after contacting the office (who politely asked me to bring back the car), I passed over a speed bump and something underneath my car popped off. It turned out to be a part that was not screwed in properly. Then of course Ms. Front Desk wants to tell me how they felt ‘rushed’ in getting me my car back, when they ten days later. ten days! E&J needs to get it together… tsk tsk!
GEICO…please do not recommend this place again!

I had a car wreck, and since this is a Geico approved shop, I chose to take my vehicle there because they also have an Enterprise right on the premise. The shop looks a little sketchy from the outside but the lobby is nice.
The front desk staff is decent with the exception of one snippy young chick. She seemed to have a problem with every question I asked as if I weren’t spending any money there. Once I asked to speak with someone else, I was cool with the customer service.
Regarding my repair– they did a GOOD job. My car was ready a day earlier than planned, it didn’t smell funny, and there weren’t a ridiculous number of extra miles on my ride. They took the time to «detail» the inside to cut down on some of the dust from working I assume, that wasn’t the best job– but hey, they tried. My car was also washed and waxed to a shine.
If I had additional body work not covered by insurance, I would honestly consider going back. They were fast, effective and efficient with my vehicle repairs.