Sephora

I had an awesome experience here, they have a really friendly staff. I was greeted by 3 different people within 5 minutes of me entering the store offering assistance and they were rather busy.
I went into play with some lipstick and one girl notice I applied my lip liner incorrectly. She started to help me but her manager told her to clock out so she found someone else to help me. I really appreciated that because most people avoid starting a new project once it’s close to their time to leave. I was showed how to properly apply my liner and left to sample some more. No one was pushy and helpful when I asked questions even though it was clear I wasn’t going to make a purchase.
This is my new favorite Sephora location! It’s right off the metro so I don’t have to hike to Georgetown anymore!

I visited Sephora for the first time to use a birthday gift card. Two associates greeted me, one asked what brought me in, and then she promptly said it was time for her break!
Another associate, Stefanie, came over. I told her I was looking for a concealer stick and also interested in the entire Sephora make up line since a friend had recommended the store brand. Stefanie said she had never tried the Sephora line (!!!) before and did not seem very knowledgeable; I was shocked by it. I asked twice for samples from the Sephora line to take home. Stefanie never gave me any. So I asked another associate for samples. She called Stefanie back over to give them to me. I had to ask once more for a third time for the samples, before Stefanie finally gave me a tube of two Sephora foundations and a primer. This second interaction, Stefanie finally offered the ID Foundation pictures as well. But overall I found Stefanie to be pretty rude and not knowledgeable about the products.
I wanted a Sephora brand lip gloss that was out of stock. Stefanie did offer to order it online, but it was not available there either. My first visit at Sephora will likely sway me to continue shopping at MAC. This customer service experience was not top notch.

I come out the way to this location because of the customer service. The staff always acknowledge you, are very helpful, and you don’t rush you! I was looking for a foundation for my skin type. I had one in mind but a sales associate recommended a different one to me, and it was better than the one I originally wanted to buy. It didn’t show up in my Beauty IQ so she found one that matched my skin tone.

OK, call it a 3 if you average my experiences, but I’m writing based on my last visit during which I discovered the Sephora Rule of Customer Clerk Ratios. Apparently it works like this:
If you walk into a Sephora when it is busy, a clerk will greet you right away. If you walk into a Sephora when there are few customers and plenty of free clerks, good luck getting help.
I eventually got someone to tell me the product I wanted was only available online. Later discovered I could have ordered it from the store.
But that was after:
1. I’d been given a list of approximately 50 foundations that supposedly match my skin colour (ha ha ha ha ha) and left to fend for myself; and
2. I said «Screw it» and did what I should have done in the first place, which was go to MAC.
However, if you know what you want or just want to look at cosmetics etc, it’s a great place to go. If you time it right, you won’t even have to speak to a clerk.

I found a makeup angel here to help me pic out the perfect blush and teach me how to apply the naked 2 palette. Her name was Netsuhe I believe but honestly all the girls here are lovely. Manager was also super helpful and amazing customer service. Skip the Georgetown store (hell) and come here!

I was in a Sephora in Michigan not too long ago, and I sprayed myself with a perfume without really paying attention to what it was. I later received a compliment from a sales person in another store. I went home and then I really wanted it! The problem being, I was heading back to DC and I had no idea what the name of it was.
Well, fate (friendship really) brought me to this Sephora. I thought maybe something would trigger my mind. Nothing. Then I saw the «Find Your Fragrance» machine on the wall. You simply tap the screen options (I chose flower scented) and, voila! There were about six option narrowed down, and my subconscious remembered it was a rectangular glass bottle. What was it? Tory Birch. Alas, it was a bit expensive so I decided to think about it. Then my super helpful sales person (Sandra?), made me a sample to take home! Yay! However, as I was browsing I discovered a rack with small sized roller perfumes for around $ 22.00. Tory Birch was one of them! It’s purse sized. How convenient!
I love this store. Now that I am a Beauty Insider here it is my duty to contribute a small portion of my paycheck here every so often. They will validate your parking for one hour. Nice!

Who can never get enough of makeup, beauty tip and new product? This girl. I may not have told you this before, but I’m a beauty junky and Sephora is one of my main suppliers.
I walked in to the facility and was immediately greeted (Noted, and thank you gurl!) and asked about my needs. I’m a very hard color to match for foundation (every since I had the bright idea to switch from MAC it’s been a problem) and was on the look out for new supply. I was handed over to a seasoned vet. She new my issues before I mentioned them (Carrisa). She was patient and knowledgable, I can’t say that for most people who have to deal with me. She found an excellent makeup brand for me, unfortunately the wrong color, but I expected this. She gave me tips on how to apply that particular make up brand and told me what I should use under it, so I wouldn’t be an oily mess hours after application.
I had a good experience and will be excited to return and talk to Carrisa about new products.

I had a very good experience at this Sephora thanks to Kim Content, the Personal Beauty Advisor at this location. I made an appointment with Kim because I am consistently frustrated with the service I’ve received at the makeup counters at local department stores. I have rosacea and visit my dermatologist regularly, but she doesn’t provide recommendations for makeup that works well with sensitive, dry, etc. skin. Thankfully, Kim does! The appointment with Kim was for 90 minutes and during that time, Kim was a great listener, patient and very knowledgeable about the ingredients in different products that could irritate my skin. She educated me about the various new beauty trends that seem to baffle me (face oil for oily skin?! ok, now i get it) and didn’t push me to purchase any one product over another, or any item outside of what I told her I originally wanted (foundation and under eye/​concealer). Kim was friendly, professional and very knowledgeable. I will definitely come back to her and this Sephora for my future makeup needs, and I suggest you make an appointment with her, too!

I called and made a reservation on Tuesday for a full makeover on Friday afternoon at 4:00. It was quick and easy to schedule and the lady on the phone informed me that there was a minimum $ 50 purchase required for the full makeover which I was ok with.
I get to Sephora right at 4 on Friday and walk up to the check out counter to let someone know I had the appt. I thought it was odd that they didn’t even ask my name or inform me again of the $ 50 purchase, they just made we wait a couple minutes for the makeup artist to finish up with her other client and then they sat me. Carissa was the makeup artist and she did a phenomenal job! She asked if there was an occasion and what kind of look I was going for that night. I was invited to my friend’s work winter social (dressy attire) so I told her I just wanted a nice natural or glowy look with a smokey eye. I showed her a picture of my black and white dress and she immediately had an idea of what she wanted to do.
Carissa was so nice and I felt like she was really taking the time finding the right products for my face. She did some conturing on my face and throughout the appt. other Sephora employees kept walking up to watch her technique and see how it was going, which made me feel my face was in the right hands. My light brown smokey eye turned out great and she finished off by applying a soft/​lighter shade of red lipstick on my lips. I ended up just buying a $ 50 giftcard at the end because I had to hurry back to finish getting ready and didn’t have time to shop around. Online they said appointments take 45 min., but my ended up being about an hour long which was fine! I got alot of compliments that night and in the end I thought it was worth it to try for the experience! Great job Carissa!

This is my favorite Sephora in the area because it’s never a packed, hot mess like the ones in malls. On my most recent visit, I arrived promptly at 10 a.m. and since I was the only customer in the store, no less than 3 associates asked me if I needed help.
I was a little bummed because I checked online the night before to see if the 3 items I wanted were in stock and they all were but when I got there, one was not. Luckily it was only a makeup bag not the skincare products I was itching to try. But my VIB birthday gift was in stock so yay!
One thing to keep in mind if you’re going after work is that unlike mall stores, they close at 8 not 9 p.m.

lovely service most of the ladies here are so helpful and honest. i love coming to Sandra to get matched, or my face beat. she has done my face for events before and i loveeeee it!

Great service. Glad its there. They give 1 hour parking validation.

Great place to get some makeup! Go and get a $ 50 makeover – get fake lashes and have a great day. ;-)

I love this Sephora because it’s never busy or out of stock of anything that I need. Staff can be hit or miss in terms of friendliness or helpfulness, but they are definitely better than the Pentagon City staff. I try to come to this location as often as possible.

I love the service here! Everyone is knowledgeable about the product lines and super quick to help. I am a regular now and would not switch to another Sephora. Like finding a hair stylist, once one secures a reliable makeup/​beauty expert — there is no going back!

Antoinette at the Chevy Chase, Maryland Sephora location was extremely helpful and friendly. As I am a novice when it comes to applying makeup, I decided to get a consultation on how to put on makeup. Upon my arrival, Antoinette greeted me at the cashier and also walked me to the Makeup Station. She was very friendly and had a great sense of humor. She taught me techniques and offered me great advice on how to apply my makeup. She made a lot of great recommendations on which brands to use, depending on whether I needed blush, mascara, eyeliner, etc. I felt very confident in her consultation and will definitely schedule an appointment with her. She was also very patient as I was trying to decide which lip stick to wear on my wedding day and she helped make sure that I found the right color.
She also showed me some perfumes and offered me a sample of this wonderful new Gucci perfume that was recently released. I honestly think this was the best shopping experience I have had in a long time. Antoinette had the right balance of advising and recommending various products without being pushy like some sales people can be. I will definitely come back and set up a consultation with her.
As I have not gotten my makeup done or purchased name brand cosmetics since my high school prom 14 years ago I was surprised at how enjoyable the experience was. Antoinette was awesome!

The sales associates were very helpful and knowledgeable of the products and what I needed for my skin type. The in store stores in department stores are no comparison to the actual stores and this one even though its a 20 min drive for me will be my go to for my sephoria needs

My own standard for initially judging glam-​tastic hothouses of beauty a la Sephora, MAC is to look at the faces and makeup jobs of the sales associates. Do they resemble the Bride of Frankenstein, or Lady Gaga? Do their eyebrows form a right angle? Do they smell like a strip club’s (un)dressing room?
Walking into the Chevy Chase Sephora puts me at ease because these ladies (and the occasional gentleman) look nice, and normal. (Yup, I’m talking to you, MAC). They use the products and are very knowledgeable about them. They are generous with smiles, samples, and offers of assistance without hovering too much. I’ve never gotten any attitude here whatsoever. The store is bright, clean, and well-​organized. My only complaint is that checkout service can be on the slow side, often because the staff can get super chatty with the customer they’re helping at the register. But it’s pretty hard to hate on that, when they’re just being courteous and friendly. I think this might be the area’s best Sephora.

These folks must have read the reviews, because they have their act together. I go to Sephora for one item and one item only — I’m not interested in the endless products, the mirrors, the small expensive jars of serum with their promises of endless youth. All I want is my hair gel. And these folks always, always stock it (and today, when it wasn’t on the shelf, the saleswoman happily went to the stockroom and found it for me).
Every experience I’ve had here has been painless, quick, easy, and friendly. It’s true that they always seem shocked when I tell them I have no interest in anything shiny, shimmery, glittery, or fancy — but that’s fine.
Extra points for validated parking.

Yup — they gotta sort out the service thing.
I stood in line for a long time today while there was only one salesperson at the register tending to a customer. Other salespeople answered random questions from customers every now and then, but I guess not everyone is trained on the other three registers… That’s me giving them the benefit of the doubt.
When I finally made it to the register, the salesperson was polite, happy, and helpful with my return.
This Sephora was a dream to visit compared to the one I was at yesterday at «The Mall». What a crowded nightmare! Still, they have such cool stuff! Hair products designed at MIT, perfume, OPI nail polish for Sephora, which for some reason makes it oodles cheaper than at CVS… Fiber wig mascara… and cute little kits that include everything necessary to give yourself a «smoky eye»… including step by step instructions… There’s even one that talks to you about it when you push a button.
Ah technology, you make us all so beautiful.