Charter Communications

Let be honest, no cable/​internet company is going to give you a fantastic experience no matter what service you order from them. Thankfully as a technologically inclined individual I often just fix my own problems without interacting with customer service. I use the internet because it’s the fastest in town. I did have to badger them for quite a while to give me a docsys 3.0 modem, which should be pretty standard by now. Also the average user won’t know to use a 3^rd party DNS such as opendns, which means I am likely having a better, slightly faster experience than the average user. The speed is good for the price, but downtime seems to be quite frequent, especially in the summer when they are doing «upgrades». All in all it’s far from the worst internet provider I have ever used but the consistent downtime led me to dock 2 stars. It’s a shame we never got that 100mbps service they teased about 2 years ago, but considering this is cheyenne, I am glad to have 60mbps instead of the old 25 I was stuck with before.

This is the worst cable service ever and the customer service is just as bad. Can’t watch tv as the picture sucks!

Terrible service… Plain and simple. They take your money but give you nothing in return. Had them credit our payment to the wrong account twice now in less than 6 months

Customer service is rude and very disrespectful! They like you to do a survey regarding their customer service skills, however when you are not satisfied they disconnect you to the point that when you do call back to do the survey, they will say that they have no way of doing so but the operator will call you back in 24 hrs. I have never been so disappointed with a company before until this new system took over Cheyenne. If I had a way of switching to another cable company I would have already done so but this town only offers this place or satellite. I hope that either Optimen or Bresnan would return as their service was beyond more acceptable this this company! I’m giving them one star, however Charter does not even deserve a star!

I am completely aggravated with this company right now. In total they have taken at least 3 hours of my time with their easy to install digital cable box. What a joke! I had to wait in line for a half an hour to pick up a box I don’t want. It took forty five minutes to connect both my TV’s to all the correct cords. It took over an hour to activate because the directions never instructed me to set the TV on HDMI mode. I attempted to contact a customer service person with absolutely no success. Finally when I figured it out on my own, I found that my favorite channel was no longer available to me (AMC) when it was before. I then spent thirty minutes trying to figure out how to block the channels that receive no signal without success. This company sucks and it would be really nice if another decent provider would move into the area.

I have been calling to relocate the pedestal in front of my house for the past four month and every time the rep takes my info and says we will have it done. Guess what nothing has been done. Charter should get a price for Customer No service.
I am Sick and tired of calling them!!!

Business install= one charter tech sitting in the empty parking lot twiddling his thumbs for 20 min while he says he couldn’t find the place. Then drives off to next appt… wow…

I’ve gone thru Bresnan, Optimum, and now Charter. Charter is by far the worst. They advertise fast internet speed and it is, about half the time, the other half it can be as slow as dial up. E-​mail is constantly timing out before it can load. And now after having my name in the phone book for the last forty years of living in Cheyenne It’s missing this year because Charter didn’t give Dex my information.