1-800-GOT-JUNK?

As I was typing a one star rating, they showed up. Here is the back story. I called on Sunday to inquire about pricing. While I was on the phone with a very friendly (sales) person, I decided to book an appointment. They couldn’t come in the morning when I wanted, but they could come between 5 – 7 so I took it. At 1:30pm I received a call letting me know they were in the area and asked if they could stop by. That must work for them some times, but it didn’t work for me. I said no, I wouldn’t be available until 5. My phone guy tried to explain something to me, but I really couldn’t understand what he was trying to tell me. We both speak English, but the concept wasn’t getting across to me. What I hear him say was «we may not have room on the truck at 5» He assured me that’s not what he meant to say. 5:00 and he called on the dot. Guess what. There was no room on the truck. I asked if they could come in the morning, say around 8? He had to check with his boss, he’d get back to me in 45 minutes. Never heard from him again. 7:40am Jose called to confirm my appointment between 8 – 11. Really? I didn’t know I had one. I asked if he could narrow it down a bit. He had to ask his boss and he’d call me back in 45 minutes. (45 minutes must be what they are taught to say) Never heard back from him. 9:35am my doorbell rings. Two nice, strong guys came and took my stuff away. They were nice and gave me a discount for my troubles. So all in all it worked out. The moral of this story is if you expect great communication and reliability with appointments, this may not be your company. If I need to have stuff taken away again I will probably call another company. The only thing that could have been worse would have been that they didn’t show up. I“m willing to give another company a chance to do better. Cute commercials, not so cute service.

Rocky and Jose were the ultimate professionals. They did just as promised. They removed what I wanted and left the rest

We used Got Junk twice in Chicago and had a good experience both times. First time was short notice to remove the boxes from our move in from Texas and second was to get rid of items not moved to our downtown apartment. They were on time both instances and priced fairly. A good company.