A-Appliance Xperts Inc

*Beware* An absolute circus of unprofessionalism! They Initially said their service technician would arrive between 9 & 12. Called them back when nobody arrived and they said he would be there by 1:30 at the earliest, called them back at 2:15 and a manager advised me to find another company! Who does that???

always nervous to have appliance guy come out. not sure how i got the number for these guys. called this morning, they were out within a few hours. they gave me a three hour window and also called when the tech was 30 min away. cant ask for better communication than that. technician was very good and really took his time with my kitchenaid stove. he was very careful not to scratch my hardwood floors. i was completely satisfied with the service and i will call a appliance xperts next time i need service. thx

These people are great! I have used them several times. First, for my washing machine. Second, for my dishwasher. They do a really good job & their pricing is very competitive. I appreciate that they are there when they say they will be & that the problem gets fixed right away. I will definately call them again.

Open for Service on weekends, especially Sunday, and late service up to 9 pm. Promptly answers the phone, clear communication, and quick tech dispatch. $ 70 diagnostic fee is APPLIED to work done, NOT an addition.
KEVIN was awesome. Smart and informative. Competitive. A «can do» mentality and attitude as he will gladly adjust under sink water filter to accommodate new garbage disposal.
GE PROFILE REFRIGERATOR — motherboard on hand and fixed the no cool issue in one visit, and way earlier than expected (necessary as frozen food was melting while waiting).
KITCHEN AID SS GARBAGE DISPOSAL — a result of a productive conversation. Old one kick the bucket. Competitive pricing on product. I also got a quick tutorial on how-​to-​use the manual disposal turning wrench.
LABOR COST — usually $ 140 per repair, or prorated to longer jobs.

This «repair business» won’t last. Maybe when ran by previous management in the 80’s they stood a chance.
The phone reps are rude, inconsistent and in knowledgeable. The service rep seemed inexperienced. We paid initial fee and we were told the part would be ordered n they’d be back over to fix in 2 – 3 days. When we called 7 days days later the tech was busy, rep told us our part wasn’t available and that it wasn’t there problem.
Being vulnerable and needing help shouldn’t put customers at risk. Do NOT put yourself in this experience.

Can I give 0 starts??? This company is AWFUL! I never write reviews but the public needs to know not to use them. It took 10 times as long as they said to fix the problem, which was a broken fridge. There was no communication with us, no remorse or empathy for the delay and inconvenience, and they were flat out rude. I can’t believe they stay in business! Never again!!!

Beware! Beware! Beware! They are a total rip off! I had an issue with flow out of the water dispenser from my fridge. Tech came out and pulled out a vegetable tray and slid it back in and said that he thought that the water flow was better now. What a joke. When I said it was no better than he needed to order a part which is fine. He did no diagnostics to determine anything about the issue that I didn’t already tell them over the phone. He said it would be a couple of days for the part to get in which is fine. I had to call to check to see if the part had came in. I was told that they picked up the part and would be out between noon and 3. At 2:30 I called again and they then told me that they got the wrong part and would have to reschedule. Who doesn’t confirm the part is the right part when you pick it up? I wasted a day waiting on them to come and service and then was going to have to waste another day waiting on them to come the second time. I told them that I wanted to cancel and they said that I couldn’t! Then I said okay fine come out here and I’ll write a bad review on Unilocal.So then he didn’t want to come out and service it. Then he said fine I will refund the entire amount. I said I was fine with a full refund. Then the guy just flipped out and starts swearing and says that he won’t send someone out and won’t refund the money. Currently working with credit card company on this. Then they lied and said that they couldn’t get the part that it’s out of stock worldwide. I checked and found the part on Amazon there’s a new part that replaces the old part number they’re just trying to lie to the credit card company to get part of their money.

My family has used the Appliance Xperts many times. Mostly we were happy. However, this last time, we were shown their lack of professionalism. The person who took the call was flippant and just plain rude. They scheduled an appointment for 12 – 3 pm. When I called at 2 pm, they said there were two professionals that were in the area and which ever finished first, that is who would be there by 3 pm. At 3:30, we called and were told that they were still finishing up and hopefully would be on there way soon. At 3:40 pm, we called back and were yelled at by the man in charger saying that being only 30 minutes late should not be a big deal and with the things we need to have fixed, it will take about awhile to do them, therefore it is not like if they showed up at 3 pm, they would have been done until 5 pm. While I agree with that, the professional answer would have been, we are so sorry that we are late and we would like to reschedule you for first thing tomorrow morning and then show up early. But that isn’t what happened. He yelled at me and told me that my tenant and myself were being whiny babies about someone being 30 mins late. Remember it was 3:30 already and their technician wasn’t there yet, so he was going to be more than 30 minutes late. As someone who has been in real estate for 15 years and someone who has done contractor work for many years in Illinois, this was completely unacceptable. In the end, when I told him that he was being unprofessional and not providing me with any service, he continued to yell at me. I then let him know that I would be reviewing on Unilocal and since I am a real estate broker, I would be letting all my colleagues know about my horrible experience. So that is what I am doing. Based on other reviews, it looks like we are not the only ones that have had this same problem. In the end, the young unprofessional man hung up on me just after he said, we aren’t doing your job. TOTALLY UNPROFESSIONAL!!! I have referred them to many people, but never again. Find someone else. You don’t want to be waiting around all afternoon and then have them blame you when they are late.

Techs Julio & D.J. are the BEST !!!
They came out to service my Sub Zero icemaker — had to order the parts and come back the next week. These guys are two of the best servicemen I have ever encountered to repair ANYTHING.
Julio and D.J. were professional, knowledgeable, and just GREAT guys !

Buyer be aware! Call them to check on a refrigerator not working, cooling, properly, and I was told that it was going to cost $ 70 for the visit, I say okay since it was on a Sunday. The guy comes in a rush, not even paying attention to what I had to say about the issues with the unit, takes off some panels inside the freezer, takes a picture of the «Evaporating elements» and tells me that I need a new compressor, which he quoted at $ 840 plus $ 240 for the labor, and thus, $ 1080 to fix it. I told him that for that price I was better off buying a new refrigerator, paid the $ 70 and he left in a hurry. Next day, called the customer service number for the Brand name of the refrigerator, told them what the issues were, and then I was told that the cost to send their Brand technician was $ 210 including parts and labor. The tech comes in with a small box, a new thermostat, which cost $ 60, installs it and the refrigerator starts working again.

This is purely based on my interaction over the phone. Rude person answered the phone. The person could not tell me an estimate past the initial service charge. I would have appreciated at least an estimate on labor even if he had told me the cost of the parts were based on what the machine needed. I am not hiring someone who can’t predict a labor charge Baer on my explanation of the problem. It leaves room for way too many surprises.

1^st time using these A-​Appliance Xperts. Dryer was on the fritz so I asked around and was referred to them by a friend at work. I called expecting to have to mess around with scheduling due to my crazy work schedule, but they were able to get me in right away at a time that was convenient for me. They gave me a time frame and called about 30 mins before arriving which allowed me to get stuff done in town rather than sit at home waiting for hours. The tech was very knowledgeable and had my dryer apart in minutes with a diagnosis. He quoted me a surprisingly reasonable price and was in and out in a half hour. Dryer works perfectly! Bottom line, these guys are fast, pleasant to deal with, affordable and really know their stuff. They’ve earned themselves a loyal customer.

These guys were called to take a look at a broken fryer. They guy spent all of 3 minutes looking at the machine and gave us a quote that was more than it would cost for a new fryer. Then since we told him we wanted to think about it he charged us $ 70 for the visit. A diagnostic consult should be free. Total rip off. Call someone else.

after dealing with a clueless repairman that couldn‘t figure out what was wrong with my dishwasher, they tried to charge me $ 450 for a $ 200 motor, and $ 650 to repair my 8 year old dishwasher. bought a new $ 600 bosch instead. does anyone really use this place???

Richard was our repair man. He was professional, quickly assessed the problem, gave me his honest professional opinion. He quickly fixed the refrigerator and asked me various times if I had any other questions. I am very happy with the work and price.

Called yesterday to get my oven repaired and made an appointment for today, 1−4pm. They called at 5:30pm and said my appointment was for 5−8pm and they would send a technician over now. I said okay since I wasted my day waiting. No one came. Called and cancelled. Horrible customer service!

I recently called A-​Appliance Xperts after calling several other places, none of whom were even half as friendly or affordable. My company has a standard fridge as well as a custom Subzero beverage cooler, neither of which were cooling properly. Smelly spoiled food and unhappy people deprived of their specialty creamer ensued.
A-​Appliance Xperts sent Carlos out the next day, who was totally fabulous — he quickly identified the problem and was able to fix the main fridge on-​site with a part he already had. The Subzero cooler needed special parts which he ordered and came back to finish the repair in a matter of days. Everyone in the office is sooo happy to have a working fridge set-​up again!
I would have given 5 stars except that I had to follow up with them to schedule the second appointment — it had only been a few days, but it did sound like the parts had already come in. Nonetheless they were super helpful and got it scheduled right away — I think I called at 2pm, and Carlos was here working his magic by 10 the next morning.
Overall, super happy with this team! I highly recommend them and will definitely keep them in mind for home appliance repairs in the future.

Dryer not heating. Called this team early am, they stated between 12 – 3 closer to 12. Called at 320, told it will be a while longer. Called back and said minimum of 1 hour longer. Cancelled service.
Company did not abide by stated time nor call me to let me know it would be significantly later and I did not need to be there during stated hours. Entire day wasted with a still broken dryer. Respect for a customers time IS customer service.

If I could give these guys zero stars I would and so would you once you read this review.
I am on the Home Owners Association of my condo building and needed to find a company to repair one of our broken dryers that is approximately 5 years old; the machine stopped drying clothes. We had a similar issue last year with our other identical dryer– we had it repaired by a DIFFERENT company, they [different company] came fixed everything in 25 minutes and the dryer has been working since. Because the ‘other company’ made it look so easy, I thought I could find anyone to do the same repair. I was wrong…
I found A-​Appliance X— on Unilocal and based on their reviews I had them do our repair. Now to be fair I wasn’t there for it, but what happened is obvious– the repair person came and while trying to fix the problem removed the exhaust tubing from the dryer to the outside. Because he pulled it so hard it essentially came through the wall. He then charged us $ 250 and told us he would return with a method to repair what he broke. When he didn’t return I called the company several times to find out what was happening. After the third phone call they said they were not responsible and gave me the number to another company to fix the problem they made…
So to briefly recap–
We had a broken dryer, we called these nimrods, they broke it in a different way and charged us $ 250 dollars. They didn’t give us any type of refund or discount, but gave us the contact information for one of their competitors.

These people are the WORST !!
4 half days of work missed and range was NEVER fixed !
4 TIMES they sowed up to fix my range
.
1^st time they came out and ordered the part.
2^nd time they showed up with the WRONG part. (was told by owners son «This happens ALL the time »)
3^rd time a new tech showed up with no knowledge of previous tech’s visit.
.
4^th time the tech showed up to say «I dont know how to work on this range»
When I called the company I was told «It’s not our problem you took that time off of work, If you dont like it call someone else !»
The manager was VERY rude.
I was told my $ 100 deposit was «in the mail»
These people may have been in business for 30 years, but I thnk that was the last time they trained their people.
I DO NOT recommend this place, untrained techs, and rude service.
If I could leave ZERO stars I would !!