ABM System Parking

We used the ABM Valet Parking on 60 E. Randolph St. It is valet only and seemed like a good deal for an overnight. We watched as they took our vehicle and went speeding up the on ramp into the garage. We picked up our car the next day and while we were waiting were treated to a sermon from one of the employees about God and God’s plan for women and marriage. When I politely said I did not share those views, the employee launched into another tirade about how God made men stronger than women for a reason. Fortunately, our car came. We got in and it was clear that things had been gone through — there were papers and other items, namely a bottle of prescription allergy pills, that were not where we had left them. We checked to make sure nothing was missing and left. A couple days later we noticed that the top of our vehicle, which is a van for a business, had damage. The brake light panel was broken and the top of the van was damaged and had obviously been backed into something. Even though we checked the vehicle before we left, we did not think to look at the roof. I sent my concerns to the company and have not heard back a thing. My advice is to pay the extra $ 5 and park anywhere but this place!

I park at a ABM parking as a monthly tenant at 253 E. Delaware on Delaware and Dewitt. I have been appalled at the service. I clearly listed my car to be ready at 8:20 in the morning for work and when I arrived at 8:25am, the valet guy did NOT have my car and was leisurely standing in his office. There have been multiple instances where the valet has made me late. During peak times, I often have to wait up 5 – 15 minutes on the busy street to park my car in the garage, getting honked at by traffic while the parking attendant tries to get others’ cars out of the garage. I’ve also been on the other end, waiting 5−10minutes to get out of the garage while others are backing into the street to wait to get in. As a paying customer, I have been yelled at in several incidences during these peak times. Additionally, I often call to get my car and the attendant never picks up the phone — I’ve shown up 30−60min after calling and leaving a voicemail that I’d like my car and still not had my car ready. I often get pushback from the attendant as well if I show up unannounced to try to get my own car. All of these are unacceptable for a business. If I wanted to add time to my commute on a daily basis, I would’ve dealt with street parking and paid much less.
The corporate communication is terrible — they’ve lost my payment or not told the local office in the parking garage itself that I’ve paid for the month. I just filed a complaint with the corporate office and based on their poor handling of payment, am not optimistic they will address it appropriately.

It did the job… the staff was friendly and helpful with a couple of questions I asked. And it isn’t hard to exit so much… although the downstairs was not open and had to loop you around through the garage to get out the other way.