Ace Lock & Key Smith

Fast and friendly service. Went to Home Depot prior to here. Just SKIP Home Depot and stop by here for your key needs!

Quick service. Very cheap. Got two keys copied in a matter of seconds. 1.75 a key. I was in and out– without any issues. The owner, a small cute lady, was super nice. I will definitely come back if I ever need any keys copied etc.

The locksmith there had some vintage lock parts and he totally knows his locks. I went there to re-​key some old locks and he did an excellent job. He also shared some useful information that I know will be helpful. As a landlord I am always going to need the service and I am sure I will be returning to ace locksmith.

Had a broken dead bolt that needed to be replaced and did not want a new set of keys. The technician was on time and did a pristine job. He was here a full hour. Expected a large bill for the time. Was very reasonable and lower than I would have expected. Will definitely use again.

Great keys every time. Don’t go to Home Depot!

Just moved into a new home and needed our locks changed. We originally had a 7:00am appointment and the guy called at 5:00am (we were still sleeping) to say he couldn’t make it. His phone apparently went to the wrong time zone so he was not aware that it was 5:00am. He rescheduled for 5:30pm the same day.
He arrived on time and changed out the locks very quickly. He even discounted our rate by $ 15 because he felt bad about calling us so early. If we need a locksmith for anything in the future, we will most certainly call Ace.

Pros: showed up on time.
Cons: did a half-a**ed job, and did half the job.
We called to fix a door after a break in. He did a half job — installed one half of a anti-​pry plate, didn’t use proper screws (which come with the things, as do both halves). He didn’t have the parts he needed to properly repair the strike plate, so he did a half-a**ed job bending it back, but the door didn’t properly latch. He left, claiming it was done. Had to get him to come back out, and he still didn’t do it right.
His english comes and goes, when you tell him he’s doing things wrong, he doesn’t understand, though it’s clear from facial expression that he does, and he knows he’s either no good or lazy.

After years in our home, we felt it was time to re-​key the tumblers.
The owner came to my home and assessed our needs and delivered new tumblers and keys for us. All worked and we were very happy with the service and price. He has been in the neighborhood a long time and is used by many property owners including multi-​unit property owners.

Just came and made a key Home Depot couldn’t make. Very fast and easy. Lots of street parking. Only downside is metered parking.

I have to say this is the best locksmith I have ever encountered and I have had to use a locksmith a few times in my lifetime. This time I put my key in the lock turn and the key breaks in the lock. What a nightmare.
I am new to the neighborhood and thanks to my phone ap «around me» I locate the nearest locksmith and it was Ace Locksmith. I call and a woman who sounds as though I have disturbed her answers but she was helpful non the less. I too am «disturbed» by phone calls. I understand and I am also familiar with the concept of linguistics and communication so her «tone» doesn’t offend. She informs me to wait out front he will be there at such and such a time. Then I wait.
I have to say he was prompt, courteous, professional, and I am relieved. He charged a fair price fixed my locks, and did an outstanding job. He exceeded my expectations. I paid less than I was expecting and the whole job took less than an hour. I am not only thankful but really surprised how honest and fair he was. In the past the same situation cost me close to $ 300. He only charged me $ 133. WOW. He changed 2 locks and got me into my Condo quickly.
I would recommend this company to everyone in Lincoln Square. He is very professional, courteous, prompt, fair and non intimidating or pushy. Thank You so much.

I’ve always passed by this shop and finally I needed a locksmith. I broke my only key in my mailbox; and went to ACE hardware and other larger locksmith stores and they said they couldnt fix it. I was going to bite the bullet and call a locksmith to replace my current lock and give me new keys ($ 120). But, decided to go in and give him a last minute chance. He looked at it got a key and made it. I went home and it FIT!
He charged me $ 4. and saved me $ 115. He was great, and I would recommend him with anything key related.
Skills-​5stars
Convenience-​5stars
Friendly– 5Stars
Will I return– yes

Getting copies of keys that no-​one else can copy: Helpful. In and out in an average of five minutes: Convenient. Dancing to big disco music on a Thursday afternoon while they’re makin’ copies. Priceless! They are such fun and efficient knuckleheads here.

dope service

I needed someone in the area to put in two new deadbolt locks for my condo. Ace was very accommodating in coming out on a Sat to do the work. Being a locksmith novice, I didn’t realize that actually I just needed those locks rekeyed and not replaced. And based on his great recommendations for consistently and security I could have the other locks rekeyed also. It ended up being cheaper with an even better result than I expected. I much prefer working with local businesses in the area and people like him who have the experience to recommend what you really need. The work was also thoroughly, quickly, and reasonably done.

I work in Lincoln Square. A young girl from an office upstairs from me accidentally locked herself out of the office, and she was the only one there that day. She came down and was calling various locksmiths. The problem was, her boss was going to pay for it, but needed an invoice sent to him to be paid. I don’t think there is a locksmith that would do that, but she was calling and seeing. She calls this one. They rushed her on the phone, pushing to make her a customer from the get-​go. She tried to explain that her boss would need the invoice. They asked for her address. She said «So that’s okay?» and they said yes. They tell her half an hour. After about 45 minutes she calls back to get an ETA. The woman just keeps saying «I don’t know when he’ll be there.» The girl was being nice, she then said «Can I just get an idea… like, will it be another hour? Half an hour?» Then the woman abruptly says «Ten minutes». After about another 15 he pulls up in his car outside. The girl goes out. She explains again about the invoice and he says no. She starts to say that they told her yes, he cuts her off, says «Bye» and drives away.
RIDICULOUS. I came onto Unilocal because I think if you treat people that way, your potential customers should know. It should affect your business. Karma.

Can they make a key that works? Yes. Do they open on time after you call that very morning to verify what time their doors open? No. Are they open to ordering new products for a new consistent client? No.
I own a dog walking service in Chicago and live a block away from these folks. The nature of my business means we deal with keys — and a lot of them on a regular basis. I went in to introduce myself in the hopes of building a long standing relationship. The owner’s wife was VERY short with me. I showed her the key tags we use and when she abruptly said they don’t carry that kind, I asked if maybe she had a product catalog from her supplier that I could look at to see if they could be ordered — wasn’t even willing to consider the possibility of finding the product for me. I asked about emergency services — she told me I could call, but more than likely, wouldn’t get a live person after business hours.
I have since gone into a few other locksmiths and they have ALL bent over backwards to help me in the hopes of earning my trust and business.
It’s really too bad… these folks are so convenient to where I live, but I guess they don’t want or need new business all that badly.