Ann and Robert H Lurie

We visited the «Convenient Care» clinic for evaluation of our daughter’s painful, swollen finger after a fall. Despite being the first to arrive for the afternoon clinic, we waited about 45 minutes to be seen, over 90 minutes for an X-​ray to be read, and spent 3 hours there in total. Not so convenient.

When your little one complains of ear pains on a Saturday afternoon, you call your peds office. In our case, the peds office was already closed for their Saturday hours. Before this visit, I didn’t know where a pediatric immediate care clinic was in the city. On the recommendation of our on call doctor, we scheduled an appointment.
After going through the paperwork and stuff, we saw a doctor. Luckily, our little dude didn’t have an ear infection like we worried about. The doctor was through and the room was nice. Since I carry paper with us, our little dude was able to color with crayons in the room. While we were there, we had the doctor look at a spot we noticed. She prescribed some stronger hydrocortisone for our little dude.
We had a great appointment here. If we have a pediatric urgent care need in the future, we know where to go.

We went to their convenient care on a Sunday afternoon. We were in a nearby playground and our 4-​yr old fell and complained that she was in pain and couldn’t move her thumb. So we figured coming here instead of an ER to get better/​quicker attention and a lower price (that’s the idea of convenient/​urgent care, right?)
The service was ok, they do take appointments, so if you just walk in you might have to wait longer because they might already have people scheduled for the next few appointments. We were given an appointment in 1 hr of our arrival, which was reasonable and were called on time. The doctor was ok, took a look said that it looked like a sprain but ordered an x-​ray to rule out other things. Went home with a splint and instructions to rest the finger for a few days and that it would improve, and it did.
The bad part was dealing later with their billing department. While we were there we gave them our full info and they made copies of our id and our insurance id. The bill came with our name misspelled and saying that they have no insurance information in file, I had to call them and give them the info again, twice. Even with that they are still trying to bill part of their charges. Honestly, if you are an hospital you should know how to bill an insurance, they shouldn’t need to contact me every month because they can’t keep their records correctly.
Also, charges for a «low level visit (as stated by them in the bill)» were a total of 895 $ (including 330 for 1 x-​ray) which is CRAZY EXPENSIVE. We have visited Northwestern Urgent care, and they charge 150 $ for a comparable visit (without the x-​ray).
We won’t comeback here and wouldn’t recommend it.

Love the doctor that my daughter has been seeing here for the last 4 months. The staff in this office sincerely cares about us, asks questions about everything in her life and are careful to treat her as a whole person, not just treating the disease. The level of care that we have experienced here is higher than I expected after the sub-​par experience we had with a doctor in Rockford, IL for the last 2 ½ years.
I feel that this staff is well-​educated, intelligent, caring and not afraid to try new things. I especially appreciate that they are not accusatory and do not talk down to us when we’ve made a mistake or had a slip-​up with care. They understand that life is messy and not perfect and when we have those little slip-​ups, they just walk us through them patiently. That is what made this staff exceptional in my humble opinion.