Apex Van Lines

UPDATE: after filing a claim with the BBB and CSI Pros (APEX’s insurance claim company) I got a whopping $ 18 settlement. BUT APEX is now 2 weeks past the 45 days that the settlement agreement states they have to send me my check. I have been calling APEX everyday and no one has ever picked up. I suspect that they blocked my number. CSI Pros are useless and state after they settle the claim it is not their responsibility anymore.

Scammers, price-​jackers, stuff breakers. half a dozen crushed boxes, broken shelving unit, doubled the price on us mid-​move, and both drivers (pickup and dropoff) were rude scumbags.
AVOID THIS COMPANY LIKE THE PLAGUE. if you accidentally get this company through a moving brokerage, cancel that brokerage. forfeit the deposit, it’s cheaper than using these companies who will gouge you and deliver broken shit that now needs to get replaced.

DO NOT USE! DO NOT PUT YOURSELF THROUGH THE SAME TERRIBLE EXPERIENCE WE HAD!
Terrible company involved in broker scams. We used National Moving Group (feel free to also read my terrible review on them!) and they outsourced us to Apex.
None of the fees, prices or contract details matched between the 2 companies and when we tried to contact both of them to figure out what was going on– they would just fight, disagree and then get mad at us in turn.
The drivers they used were disrespectful and rude.
National told us we’d be charged by weight, Apex told us we’d be charged by cubic square foot.
National told us a bunch of specific fees and up charges were included in the pricing, Apex told us all of the fee were additional in the end.
We were told our things would arrive in 7 – 13 days. They arrived on day 14.
The drivers added their own fees in the end as well. In Chicago we were told they wouldn’t do more than 21 stair steps, in LA we were told they wouldn’t do more than 7. Is 7 even a full flight? Each fee was $ 75. We were also charged a «long carry» fee in LA because the driver had to park on the opposite side of the street from the apartment. Literally just across a small neighborhood street. But we were charged for a «long carry».
Then– the driver didn’t even help the 1 mover he brought. He made him do everything himself AND my roommate had to help him move a large couch!
Then the mover asked me to buy him a gatorade! He wasn’t joking. I told him to ask the driver who now had $ 75 cash in his pocket from his «long carry» fee even though he wasn’t carrying shit.
Finally, we were told that large things like our kitchen table that had been taken apart in Chicago would be put back together in LA. It wasn’t.
Upon unpacking (we aren’t done yet– will update if anything is broken) we discovered the movers packed all kinds of ridiculous shit we didn’t ask them to– we found an entire box of just packing material. Glad we paid for that to be moved!!!
Overall we paid 3 times the amount we were originally quoted. Apex and National were never on the same page– they were both just interested in their own money getting to the bank and could care less about the client. The Apex contact was rude, the drivers were rude and none of the original contracts or promises were fulfilled.
Terrible experience that contributed to an already highly stressful cross country move. Plenty of moving companies to go around with higher ratings and cheaper pricing. Put these people out of business!

A big fat zero on the review they were horrible they broke most of our belongings and charged us $ 6000 to move under 2000 miles. I had to take months before I could unboxed my belongings because I was too heartbroken and emotional. When I tried to file a complaint to get reimbursed they gave me the stories that when you move that many miles away which was from Chicago Illinois to Las Vegas Nevada you have to assume that some of your belongings will get broken in the process. At that point I was just devastated I could not continue with this company I would not recommend them at all don’t be fooled by the people on the phone they are not nice they lie and that’s all I have to say I could keep going on but by now you are probably not reading.

Moved from chicago to florida (then back to chicago with a different company) and although it took longer than expected im overall happy. Good service, my stuff was handled good. Read reviews and was nervous but im glad we used them. Price was reasonable and they worked with me. Def, recomending it.

CRIMINALS!!! CRIMINALS!!! CRIMINALS!!! They need to be arrested, investigated, closed down, prosecuted and sent to prison. Do NOT use them for your move. We signed a contract, and when they arrived to pick up our furniture, they loaded it up, and THEN wanted to charge more per cubic foot. We did pay a little bit more since we did have more boxes.
We were assured our furniture would arrive by March 31. They kept saying it was loaded and on its way. However, it finally got here toward the end of April.
They rarely answered their phone when we called. I am convinced they recognized our phone number and quit answering. We began calling from different numbers just to get them to answer.
When they delivered our furniture, they insisted on cash for the balance due. What is this damn company anyway? Underhanded? (I would say yes). Trying to hide from the IRS? (I would say yes). I had a cashier’s check for the balance and almost had to ask for an act of Congress to get them to take it. In the initial negotiations, they said the final balance could be paid by cashier’s check.
Finally, these criminals stole the box with my jewelry box in it. The box itself and the jewelry had great sentimental value to me. The jewelry itself was worth nothing. However, I would not trust these criminals with anything!!! I was so upset that my jewelry was gone!!! I cried and cried and cried. Amazing, isn’t it, that only one box was missing and it just happened to be my jewelry!!!
Again, the people at Apex Van Lines are petty criminals, and please do not trust them with your belongings!!!

Stay away from this company. Do not use it they say they are professionals but they are not they will ruin your tvs destroy your furniture and open your boxes. Report them to the better business Bureau. You think you will be saving money by taking this company think again you won’t! One Russian and one Chinese guy will load the truck both are extremely rude and unprofessional nothing good will come from using this company!

If I could sue this company for every aspect of my experience, I would, and we plan on doing everything in our right to get the thousands of dollars back for trusting them to move our personal belongings. They have done nothing but give me and my girlfriend a run-​around, including but not limited to; contractual agreements, delivery dates, included services for pricing, professionalism, or simply answering the telephone when calling them.
They have yelled at ME on the telephone, hung up on me and my girlfriend, fired employees they have for quoting improperly, changed their contracts underneath our noses in an attempt to enforce them for taking 40 days to even THINK to send our stuff after requested, etc etc. This company is not reputable.
PLEASE, if you’re reading this review, understand that we’re not kidding. Trusting this company to move or handle ANYTHING you own is a mistake.

Do NOT use apex van lines. again another horrible moving company story. It’s such an unorganized company that we weren’t even sure they really were going to give out belongings back. It took over TWO MONTHS to really… ship out… couldn’t «find» a truck, to our new home after requesting it, and then along with «extra» storage fees, we obviously had no confidence. We had 60 + thousand dollars of belongings lost? Nobody wants to finish the job and they were just keeping the huge deposit? Shiela apparently is responsible to cover for all the bullshit this place deals out… No answered or returned phone calls numerous times… Stuff showed up missing large items, and some other people’s random crap… boxes and furniture WET… Where do they store your stuff? Mover added all my little easy to move and pack boxes into huge 30 $ wardrobe boxes and then charged me for 18 of them… which also took up so much space it then couldn’t all fit in the truck, they had to strap my bed on the outside of their truck! I really hope to be compensated, a claim is the least action I will take.
Make sure you call BBB and Attorney General in lake county there in North Chicago, they can shut this place down if this type of business continues.

This company is FRAUD FRAUD FRAUD. Responsible people are SHEELA AND NINA who I delt with but even the company owner is same way. By profession I am a healthcare provider. I was a student 3 months ago at Chicago and moved to California and signed up with this company to move my shipment because they had less rate of quote they provided me in the beginning.(Added a lot of extra charges which they waived before) These people are thugs who opened up the company. They black mailed us never delivered our stuff and didn’t return the money that they took from us. Every other day I called them, they always said next week shipment will reach for at least 2 months. HARASSED us over the phone that they will not give us our stuff until we write to them in email that «we don’t want out money back.» I could not do anything I was so busy with my new job in California. They took $ 675 from us, we had to hire another company to pick the shipment from them and then deliver it to us. Even after their blackmailing, I wrote email to them saying, «I don’t want money from them, I just want my belongings». They still made so many excuses not to give our stuff back so finally my brother flew from California to Chicago and went physically there and got stuff out of their junk yard which they called «warehouse». NEVER EVER PICK THIS COMPANY. DO NOT FALL INTO THEIR TRAP. THEY deserve negative stars.

Still no word on my missing table or being refunded for the late delivery as well as the fact that my belongings were simply left on the curb and I had to bring them inside myself.
Nina though has called me twice asking what she can do to get me to remove my «negative» review. The thing that blew me away was that she acted like she had no clue anything about my experience.
Terrible terrible company to work with.

DO NOT USE THIS COMPANY. illegal backdating federal documents is illegal not usdot approved. filed a claim with usdot and getting laywer involved. do not use apex van lines or contracted out american van lines. Lots of broken stuff. 3500.00 leather couch broken recliner stood on end in truck that’s broken. Broken 300.00 office printer.

My experience with Apex van lines was Easy thanks to Nina. She is great !!! She compared apples to apples with other moving companies to make sure I was getting great services. My moving crew was quick, efficient and highly professional. They arrived 15 minutes early and had me fully packed, loaded Compared to other moving services that I’ve used, Apex Van Lines is by far the easiest to work with when planning your move and is very reasonably priced for the quality of the moving services.

Deserves negative stars. Every box was wet, busted open or smashed. My glass dining room table was placed UNDER the truck and transported 700 plus miles! ! Guaranteed to be broken. My items were picked up in a yellow truck, unloaded at a storage place, then reloaded in an 18 wheeler which arrived past the contracted delivery date. The amount of damage was unbelievable! Of course, extra fees were added on after we had a binding agreement. This company should be out of business along with the broker that hired them on our behalf. The worse movers ever.
It’s funny that every positive review sounds the same and has Nina in it. We never talked to a Nina but we did talk to Sheila who tried to be sympathetic as she informed us of more fees. Despicable.

Great service, dependable, reasonable and Nina Was awesome. Always responded to emails promptly and kept us informed with everything along the way.
Moving can be tough on anyone especially when it is a move across the country. But with Apex Van Lines I was able to have one less worry. Everything was in perfect condition after the move and the crew was very respectful. Nina urged me to let the mover pack the inventory for a long distance move, that Inventory will be going will be in a semi things will go back and forth the highway roads do have bumps .”we are going over 1800 miles”. She wanted to make sure no damages were made to my belongings. Thank you Nina you are sweet !!

This was the first time we had used Apex Van Lines from start to finish a great bunch of people and we will use them again
Nina is wonderful in customer service and very accommodating with us for we had changed the date of a move several times. But for each change in the date Nina was more than happy to do it. And each time send an email confirmation along with a price list on how much things were going to cost.
On the day before the move came in pointed out to the two guys who did all the packing up and did a great job on that. Then the day of the move another set of two guys came in hauled everything out with no issues .
Once the move was over — the owner (I think or could have been office manager) called us to follow up with us on how things went and what our option was. Perfect Perfect Perfect

I wanted to provide an update. Apex saw my Unilocal review and contacted me saying they wanted to try to correct the issues I had experienced as best as possible. After some discussion we came to an agreement that replacing items that were lost/​broken in the move was a reasonable place to start. My wife and I inventoried the damaged and missing items and decided to (take the high road, and) focus on requesting reimbursement for items where we could document their value, and not include any of our damaged/​lost family heirlooms which while priceless to us were harder to quantify in monetary terms.
I feel we came up with a very reasonable list, which we passed on to Apex. They agreed to our request and said they would cut us a check in a few weeks’ time. Before they would cut the check though, they required an email from me stating that I would not file any complaints or make any slanderous statements against Apex. I was personally willing to comply with both since they made a good faith effort to correct some of the issues that we experienced.
In addition they «requested» that I remove my Unilocal review. I asked if this was a requirement for me to receive the reimbursement check, to which they responded «no, it is only a request». I told them that on a matter of principle I would not remove my review and would rather forfeit the money before I took it down. They said that was fine and still sent me the check which I cashed. I did say I would update my review to reflect their efforts at resolution, which I do sincerely appreciate.
In the end I simply wish the move had gone better in the first place.

AVOID. Don’t even think about it…
It’s hard to know where to begin with Apex…
I would summarize by saying that working with Apex was much more like a hostage negotiation than a cross-​country move. Except in this case getting the hostage takers to receive or return phone calls was much more difficult.
First I will say that we worked with a broker to coordinate our move, a mistake we won’t be making again. It definitely made the communication much more difficult.
Here’s what we experienced:
1. We showed up at our storage unit the day we were told Apex would be picking up our stuff. They never showed and when we finally talked to someone we were told that they wouldn’t be there until the following day and there’s nothing they could/​would do about it. They claimed to have tried to call the previous night to confirm the pickup but we never answered, even though we planned our evening so we couldn’t possibly miss this very important call we’d been waiting on for weeks.
2. When the drive arrived to pickup all of our items he hit us with a bill that was more than 2x what had been quoted even though our contract EXPLICITLY said that he could do no such thing AFTER the truck had been loaded. According to the contract any adjustments in price had to be quoted and signed off BEFORE the truck was loaded. We had no choice but to accept the charges because they’d already loaded the truck.
3. Originally we were given a time frame of 3 – 5 days for our stuff to be delivered to our house. When we called the movers the evening after our items were picked up to discuss the extra charges the driver charged us we were then told that it would be 7 – 21 days before our items would be delivered. The manager suggested that it would likely be 7 or 8 days, which didn’t happen, more on that later.
4. We called MANY times fearing that we’d never see our stuff again to try and get an estimated delivery date. Every time we called we got no information. After two weeks we were still being told that our check hadn’t cleared yet even though a week previous we saw the funds leave our account. They still insisted that they wouldn’t schedule a delivery until the funds had cleared.
5. We had several discussions with them regarding the breach of contract with the driver asking for more money after loading the truck and never got anywhere. They clearly had no intent to honor the contract they had setup and didn’t seem to sympathize with our situation at all. Eventually they gave us a $ 150 refund, a far cry from the $ 1500 refund they owe us.
6. Finally on around day 18 we had a delivery date that would put them here on the 21^st day, however the driver didn’t actually arrive until the 22^nd day.
I can’t say enough about the driver, he was definitely a happy ending to an otherwise MISERABLE experience. He was obviously contracted by Apex and didn’t have any good things to say about them either.
I would NEVER, and I mean NEVER hire Apex again. They turned what should have been a very fun experience moving across the country into a complete nightmare. It was our first experience with movers and we’re very hesitant to ever hire professional movers again because of this experience.

I used Apex for my move, the initial part went OK. The company was very eager for my business and they picked up my stuff from my one bedroom apartment in under two hours (three guys were helping). This was on May 7. They put my stuff in storage for free since my move-​in date wasn’t until May 26. I was aware that they give themselves 3 – 21 days to get stuff out to long-​distance, and the hope they give is that they’re generally early on that estimate.
I did not receive my stuff until June 20^th.
The nearly month waiting time isn’t the worst part.
Two guys showed up and they couldn’t fit their truck into my apartment complex parking lot. So I had to pay an additional $ 150 for them to do a «long move». A few things arrived damaged: broken wheels on my chair, broken floor mirror, cabinet shelves missing, and various scratches on furniture.
This isn’t the worst part either.
As the movers left, I started to go through my boxes. The stuff seemed to be moved around, and my organized boxes were full of random items. One box for example had a single shoe, a mess of cords and wires, one game, one pillow case, one book, a pair of jeans. They were also covered in dirt. Most notably, game controllers had dirt specifically where you’d place your fingers to play. I did not pack my stuff messy, nor caked in mud. I found a piggy bank that was completely emptied and left open in one of my boxes. And after going through everything on my list, my entire box of video game systems was missing. Someone at some point during my move went through my stuff, picked what they wanted, and repacked it.
It took over a month to get a resolution on my video game systems. I called almost every day and got the run around over and over again. They ended up «finding them» and after about two weeks. I tried to have them ship it back to me, but I had them deliver it to a friends’ house back in Chicago b/​c they clearly didn’t want to pay the shipping fees for their own mistake. When I got back to Chicago, the video game systems were packed differently, outside their original boxes, and one system was in a backpack… that WASN’T mine. They gave me someone else’s backpack that had their paperwork in it.
I cannot recommend enough to stay away from Apex. They are a horrible company that not only took a month to deliver my stuff, but delivered my stuff dirty, and used, and if I didn’t fight, I never would have gotten my video game systems back. Dishonest and very sketchy!

June 30^th, where to start… this place is a scam, RUN. They gave me a quote two months before my moving date… of course like every night mare story they raised my rate to over double. I had on my orginial quote a complete back yard patio set: eight non stacking high back chairs, one ten foot patio table (non folding), one queen bed sofa sleeper and a lazy boy chair. I decided NOT to move these and packed more boxes instead. I now had less room on the truck than first planned. I also rented myself a uhaul truck to transport extra boxes to save on cost. The foreman told me… hey since you have extra room why don’t you let us take your remaining boxes. I figured, why not. I let them take my extra boxes, items not on their list. After the truck was loaded (all eight feet) my quote went from $ 1885 to $ 5400 I almost fell to the floor. The foreman told me, well you gave me extra boxes… I was like really! I asked for my extra boxes back, the foreman yelled outside to his movers to run and lock the truck — they really locked the truck and refused to give me back anything. They just stood their and laughed. He knew all along this rate was going to double as he acted like he was helping me. On my receipt the foreman told me I would have my delivery by July 8^th… today is July 27^th, I have nothing, not even an answer. If you call the office, they hang up on you or transfer you all around the office, or to lines that ring and ring. No manager in the office, no one who gives a care. I take that back one day I got this mean ass woman Nina who laughed at my delivery date and actually told me, you didn’t read the fine print on the back? We have 21 days not including weekends or holidays, you’ll get your delivery when you get it and you better hope it’s not damaged (laughing) as she hung up on me. Moving is streesful enough, here I go on a month with no clothes, no bed, no furturine… nothing. This company is heartless.
Too bad I had to give them one star… they SUCK!