Artists Frame Service

I wouldn’t allow another establishment handle any of my art or framing projects. The experience and quality at Artists Frame Service is exemplary. If you have empty walls, visit them ASAP.
I’ve brought 6 — 7 major projects to AFS, and have been impressed with the selection and quality. Two recent projects were: 1) a very fragile blueprint of the home my parents built in the 80’s and 2) a gift for a client, containing a Tribune article from the early 90’s, a Crain’s article reprint, and a custom placard. Both of these projects involved irreplaceable items. These are now looking sharp, and are preserved indefinitely.
I honestly get a ton of pleasure from the art I have collected over the years. If it were to be presented poorly — I would focus on the crap framing, not the art. It’s easy to get wrong, so work with the professionals. Keep in mind, custom framing obviously isn’t cheap. It’s worth it. Don’t freak out.

I’ve gotten a few very personal pieces framed here, and I’ve always been immensely satisfied with the customer service and attention to detail. Very willing to listen to customer’s desires, while offering their own professional opinion to maintain integrity of their work and the piece as a whole.

I contacted Artists Frame Service to ask for an approximate price to frame a very large print. Nellie quickly responded with a likely price range and what decisions about framing would affect it. I thanked her and told her that the print was in New York with my son, but that I needed an approximate to file an insurance claim.
Here is Nellie’s amazing response: I can check on Monday with the wholesale side of our business and see who they recommend. We have several accounts in NYC. What borough or zip code would be most convenient for you?
I am so grateful to her for offering to help us find a quality framer in NYC. Just to be helpful. To me, she’s hit it out of the park on customer service that delights and amazes.

AMAZING customer service.
We took a large photograph in to get reframed due to a crack in the glass. They were prompt, helpful and friendly — we are looking forward to giving this place more business. This is the way businesses should be run, well done!!!

Very prompt service and helpful staff. I needed a picture matted to use as a wedding guest book, to be framed after the wedding. They had my item ready on time and it looked perfect. For something this important, I will definitely be going back to them for the framing– they were nice enough to estimate cost for me, and even if it’s a tad higher than other places, I know I can feel confident that they will do an excellent job, based on what I’ve seen so far. And free parking is great!

Fantastic service and great results! They make framing painless and are extremely helpful. Great for every framing need, from fun beach wood to very elegant matted frames. Prices are also reasonable.

Probably the best customer service I have ever experienced anywhere. I wasn’t entirely happy with the first frame I selected. They did it over with out complaint and free of charge.
The second time around Henna helped me and the results are wonderful! She has an incredible eye and she could not have been more engaged in helping me choose the perfect frames.
Yes, Artist’s Frame Service isn’t cheap but custom framing never is. Given the selection, customer service and quality of workmanship, it is hard for me to imagine why anyone would go elsewhere.

I work in New York City and we’ve used different vendors over the years for our high-​end– photographs, and the service and quality from AFS is unrivaled.
The turn-​around is quick, but the quality of perfection is never sacrificed. I always know that selling their work will result in heirloom artwork, and the price is very reasonable for the longevity of the quality.
Carla is our company’s liaison and she remembers the details for every client and will even correct mistakes before they happen. I HIGHLY recommend their services.

Just when i thought customer service was dead. AFS saw what I wanted framed, and helped me pick out the right framing, and within the price range I needed. The work was done well, timely, and my friend loved my gift! Liz could not have been more helpful, and followed up with me with a handwritten thank you note! For those who think otherwise. it really does matter! Will be back!

We’ve had a great experience with Artists Frame Service and especially, the consultant on site there, Hannah. She was professional, attentive, not pushy on designs or selling us the most expensive mat or frame. We had a big print matted and framed and were pleased with the final product. Unfortunately, less than 48 hours of having it, the frame dropped and shattered the glass, cutting the print and the mat. We called Hannah immediately and she said they would fix everything once we brought in the new print and all we would cover would be the materials — she would waive the labor. We were already so grateful and when we dropped everything off to get fixed, her manager so graciously said they’d split the cost of the materials and still waive the fee of labor. What a great form of customer service and my husband and I couldn’t have been more pleased. While custom framing is always going to be a bit pricier that DIY, we will go back to Artists Frame Service in the future!

We went here to frame our ketubah. We had a pretty good idea of what we wanted and were willing to make a good investment in the framing. Liz helped us out and was super patient and brought out a ton of different samples based on what we initially told her were our ideas. While the framing/​glass/​matting wasn’t cheap, it was certainly well done and their customer service couldn’t have been better. Liz guaranteed us a two week turnaround time, and actually got in before that time frame. We have also received a thank you note from Liz. Great craftsman ship, great customer service.

Three things I’ve learned with age:
1) Bad boys eventually lose their appeal.
2) A $ 4.00 bottle of wine is no longer «pretty good shit.»
3) More often than not, you get what you pay for.
When I was younger, framing was never high on my list of things in which to splurge; if I could get a cheap black frame at Target, why spend so much money at a place like AFS?
But now that I’m older, I’ve come to realize that having something done correctly and professionally generally is money well spent. I have a much-​adored and treasured memento from a recent life event that deserved to be showcased and preserved, instead of sitting in a corner in our den like a piece of discarded trash just begging to be accidentally thrown out by our cleaning lady.
We finally bit the bullet and took it to Artists’ Frame Service. It involved being cut and laid out so it made sense, but didn’t lose any of the story it told.
We were faced with many choices – the frame itself, different sizes and colors of matting, and reflective or non-​reflective glass. Who knew there were so many decisions to make? But for a keepsake such as this, we wanted it to be perfect.
In working with the staff at AFS, we selected exactly what we wanted and it turned out beautifully. Sure it was expensive, but it was more than worth it. After a week’s turnaround, it’s now proudly displayed in a well-​traveled area of our house so we can look at it every day; happy memories immediately come to mind.
The expertise at Artists’ Frame Service is second to none.

So, I have this obsession with buying art when I am on vacation. I finally decided I had to get it framed and I know one of the pieces had to be framed in conservation style as it was a vintage poster. My neighbors told me about Artists Frame Service, so I decided to try it out.
I walked in and within 3 mins they had me seated at a work table, unraveling the art and picking out frames and mats. I am so sorry, but I cannot remember the name of the artist that helped me but she was easy to speak with, not pushy to get higher priced frames and attentive to how I wanted the piece to ultimately look. She didn’t care how many times she needed to go back to the wall to grab a frame, and it made me feel like she was listening. I promise when I find your card I’ll come back and put your name, you were great!
So at the end of the consultation she gave me the price… I think I had a minor stroke, but I came to and decided that if I wanted the pieces done correctly I had to have it professionally done. One of the pieces was approximately 5’x3.5′ and I know I couldn’t do it. She then told me that she could have the larger piece installed and they will deliver all the pieces. I agreed and saw a lot of overtime in my future.
It’s two weeks later and the gentlemen showed up at my house not only on time, but 20 mins early apologizing for coming early. WHEN DOES THAT EVER HAPPEN?! They immediately brought in the art and removed their shoes without my even asking them to do so. Within 20 mins they had all the art hung exactly where I wanted, there was nothing to clean up and they couldn’t have been more professional and courteous. Now that I finally see the finished pieces I know why the cost was what it was. I could not be more happy with how they turned out. If you have art you care about, family pictures you need framed to show how you care or just like having the work done correctly the first time by professional and courteous people then I suggest going to the Artists Fame Service. Yes the price was up there, but you pay for what you get.

This is my first attempt at custom framing and I could not be happier! I took two prints with me to the store during their once a month «Sunday Frame Outlet» sale. I wasn’t sure on what to expect (basically there are a bunch of frames on sale and you buy them. Then you can either pay for the framing from them or do it yourself).
I found this awesome heavy frame that I thought would look perfect with one of the prints so I met with a woman (her name escapes me) to see about framing options. I wanted both prints to match and when I found out the total price using the outlet frame and a new frame, it was so much more than I wanted to spend. The framer who helped me suggested doing black moulding instead as it was also on sale. So I took her suggestion, added a couple of different mats and I had myself some lovely art.
I picked them up this past weekend and they look amazing! I was definitely doing a happy dance! This place can be pricey, but you get what you pay for — and my art looks so good! I will definitely be coming back in the future.

Have to wonder how many shills for Artists Frame Service write these 5-​star reviews. Believe the Unilocal Skeptic when he says: These guys have their sales game down cold. Yes, they can deliver high-​quality framing, and they «want you to be thrilled.» But not by the price tag. That, my friends, will give you cardiac arrest, unless you have a bottomless Swiss bank account and a shyness complex for confronting sales B.S.
I walked in and asked a sales associate to price out a mat and a frame for an über-​simple, square, 28×28 inch lithograph. He came back with a price that suggested the frame was made of platinum: $ 460. I told him I could build my own frame at the Great Frame Up for one-​third that price. To which he responded: «But there would be a difference in the materials and quality of the craftsmanship.» Thanks for insulting me, pal, as I’d be building the frame.
Don’t go here, not unless you like framing your hundred dollar bills, and paying a few more Benjamins for the privilege. And here’s some sales coaching for the reps: When you do an estimate for a small print that comes to $ 460, be modest and share some of the customer’s indignation: «Hey, I’m getting an estimate back of $ 460, but that sounds wrong. Do you mind if we look at some less expensive options? What’s your budget?»
That’s a bonehead simple sales strategy I could teach to my 10-​year-​old son. Then again, maybe these folks aren’t interested in saving you money. At Artists Frame Service, «We want you to be fooled.» Yeah, that’s more like it.

Artists Frame Service has framed my original art, autographed items and posters. It is not cheap, but I have yet to find un-​expensive framing, anywhere, unless you DITY or go to the Outlet sale on the first Sunday of the month. Service has always been professional and enjoyable. However, it’s the quality and uniqueness of the frames the bring me back every time. The one week turn around time is good and the free parking lot across the street is helpful.
I do not live at all close to here, yet this remains my go-​to place for anything I need framed.

I give this place 1 star because I think their prices are excessive and I thought that their customer service, from a sales point of view was poor. I can not comment on the quality of their work.
i walked into the shop about a month ago to get prices on getting 6 sports photographs framed. Each photo was 16″ x 20″. I wanted it double-​matted, with a 1 ½″ to 1 ¾″ frame. The mats were 2″. The price I received was approximately $ 500 per piece.
I went on line and bought similar quality materials, custom cut, for about $ 70.00 a piece. I realize that their labor is worth something, but $ 400+ per piece is ridiculous.
Also, it took over 30 minutes for someone to help me even though there was only one other customer in the store.

Happy Dance! Happy Dance! This is me shaking my bootay as I gaze upon my most recent art acquisitions in all of their newly framed and stunning splendor. Truly, I don’t think I could be any more elated… my adored possessions could not have been framed or highlighted any better.
Three cheers for Leilani and her irrefutable expertise — what an eye this gal has! After endless vacillating on what in the heck to do with the two Parisian pieces I’d so fastidiously trekked home with, it became pretty clear I needed some help and fast. Miss L was right there with suggestions, options and a coveted level of creativity and originality that I just do not possess. Throughout the artistic process she really listened to my vision and helped me to build upon it… I so appreciated never feeling pressured, coerced or bulldozed into anything that wasn’t either a) my taste or b) in my price range.
Framing can be as elaborately complex or utterly simplistic as your tastes desire — and the cost can run the same gamut. Explain your budget and the experts at Artists Frame will help you find something you positively adore, and boy do I. Loving my artwork… what an absolute gift to myself that will continue to give forever.

I think this place is a solid store. While I may not want to go there all the time (it is a little expensive), it is great for the special pieces you want to keep forever.
My wife and I got our Ketubeh frames here because the groupon made it a more reasonable price.
I believe the work to be quality, and I really enjoyed the customer service. All in all I enjoyed the experience.

I have this beautiful antique mirror that’s been through a lot moving around with me the past few years… and it’s fallen out of it’s frame! After vetoing my fiancé suggestion to decorate our new apartment with sports and movie posters (oy) I decided this mirror would look perfect in our living room. But first I turned to Unilocal to figure out where to fix it! And so I ended up at Artists’ Frame Service.
Josh was my helpful consultant who really seemed to know the frame business well, but then again… I guess it’s his job to know the biz. I held my breath while he pulled up the quote… I was guessing at least $ 200 based on the other reviews that said this place is expensive. But I was very happy to pay just $ 45, which was the same price as my meal at Kiki’s Bistro the other night! $ 45 I can handle! And best of all… these guys are fast! They promised my frame will be hanging up in my dining room within a week.
I’ll update my review after I actually get the frame back, but so far I’m a fan and would come back here for any framing needs. Perhaps even to frame one of the fiancé’s posters, which he can hang in the closet. :)
Edit 8÷20÷07:
Picked up the finished framed mirror and they did a perfect job! I would use them again in a heartbeat!