Ash’s Bucktown Smoke Shop

Seemed knowledge and stated would stand behind products. 2 g pens and a different one later all were not working within a week. I spent in total over $ 400 b4 I just gave up on dealing with all things related to smoking. I’m very disappointed in products. I bought top of the line merchandise to add insult to injury.

This place is a scam. Insanely low quality. A hookah I bought from there broke within an hour after I bought it and I’ve own hookahs before I know how to care for them. Scam artists.

Probably one of the most expensive places in Chicago to buy any form of tobacco or tobacco paraphernalia. Be that as it may, they are open till 2am in case you need that emergency roll of charcoal for your hookah. I love and hate them. Screw you. Thanks.

I went here today to buy a cigar and it was just awful. It took forever to light and it was just wrapped horribly. Not again.

This is one of the best smoke shops in the city. This should be your 1^st & only stop for all of your smoking needs! Highly recommended!

The Journey3 I bought was $ 20 more than online. I realize you can’t compete with online retailers but $ 20 over is a bit excessive.

Buyer beware! Was sold an ecig battery. Looked it up later, and realized I was charged double than online pricing. The battery stopped working and they refused to replace it. The other item I bought had additional items withheld per the online offering. This man clearly took advantage of me. I will never return.

Staff was friendly and they had a decent selection at fair prices. Nice if you’re looking for something simple. Make sure to check in for 20% off!

I hate places like this. There only charging so much because they figure they can get it because of there awesome location in a nice neighborhood. the stuff they sell is not worth the price.

This shop is great! Jared in particular is willing to answer any questions and show you around, which makes finding what you want simple and easy. The prices are also pretty reasonable, and they have some sale items which are affordable.

They do NOT stand behind their products, and they DO NOT take care of their customers, they wont tell you this when you buy things from them, but the WILL NOT take returns for defective products. BUYER BE WARE when going in here!!!
11−27−12
Its amazing that he took the time to write all that, but would not take the time and care to make his customers happy. I had the product for a total of 36 days when it stopped working, so his suggestion of «quite some time» should be taken with a grain of salt. This forum is for all of us to get REAL peoples views on businesses. So please take his response with a HUGE GRAIN OF SALT, in fact, you better use the whole shaker! Because he NEVER offered to help me in any way with the manufacturer!
IF they only cared that much!
BUYERS STILL BEWARE!!! and bring your own salt…
and Jared… I did as I said I would, let the Unilocalers know how people get treated when purchasing from the store you work at, so I hardly thing that is berating you.
12−13−12
Thank you Jared for posting that info, I called Iolite and then shipped the unit to them for repairs. I hope they take care of it. Thanks for doing the research and getting me their info for me to call them.

This place is fantastic! the staff was great, first time in the store and I come out with goodies!!! the guy behind the counter knew what he was talking about and he even ran all the way to the damen blue line stop because of my stupidity I left a item in the store. I highly recommend going to this place just to check it out.

I’ve only been here once, but from my experience the girl working was very cold, rude and uninterested in helping us. She seemed like she had better things to do then just ring us up and send us on our way. I’d consider going again and browsing, but the customer service really needs to be changed.

I honestly do NOT understand how this place has such a low star rating.
I LOVE this place.
Personally, I’ve never been a huge smoker. But when it comes to hookah, I can hardly resist, and I have been wanting one of my own for a long time.
I found this place on a casual walkabout, and noticed the hookah selection was pretty good, and not terribly priced (though still too much for me to just nonchalantly purchase one). The medium-​sized hookah were about $ 60 – 70, and the size was perfect for my needs, since i don’t need one that’s terribly big.
Upon going in on another walkabout, they were having a hookah sale, and all their medium-​sized hookah were 40 – 50 dollars. Score!
I bought a very nice, medium-​sized hookah for $ 40, then got a couple different flavors of shisha and some quick-​light charcoals. Overall, i spent about $ 60 – 65. VERY fair price, if you ask me.
I recommend this place to anyone who likes hookah; there is an excellent selection of shisha from many different brands, and some are imported from the Middle-​east (and are delicious).
Now, I’m a real stickler with customer service, too. And the management has always been very helpful and polite. Sometimes they seem to be out of stock of the more popular flavors, but If there is a specific flavor you like that’s not available, the management is ALWAYS prepared to order it and have it available for you as soon as possible.
Definitely come here. I haven’t ever been sorry!

I see a lot of negative reviews here — thought I should throw my $.02 in…
I’ve only been in here once, but the guy behind the counter was helpful and polite. They didn’t have a certain kind of papers I was looking for but he said he’d order them for me.
If you don’t like the prices, try to bargain with them. Most head shops are willing to work with you on the prices — especially if you’re buying a few things. And to the people with credit card purchase issues — BRING CASH. Who shops at a head shop with their debit card? There are 57 ATM’s near the North/​Damen/​Milwaukee intersection — use them. If you pay cash you have a better chance at talking them down on price too.
They had a great selection of papers and some decent glass, and they even carry Roor products («high”-end stoner-​ware, heh). Grinders, lighters, all types of stuff in here.
Those that have rated this place low — I think your expectations were unrealistic perhaps? For example, when I go to Potbellys and the people behind the counter don’t make my food exactly how I asked… I just chalk it up to the fact that they work in a sandwich shop. It must suck to work there, and it must suck to have no other job options. And they must not have any other job options because if they did, why the hell would they still work at a fast food joint? In other words, have some compassion. Not everyone is as smart/​perfect as «you» are. Oh and since this is the only head shop in the area, be thankful you have somewhere to shop when you need glass/​papers/​etc.
It’s not the greatest place I’ve ever bought from, but it’s far from the worst. And given the location, they probably deal with a bunch of drunk idiots day in and day out, so a little politeness and patience and kindness probably goes a long way no?

This place is run by a bunch of idiots. Do not go here, especially if you’re in any kind of a hurry. As in, you have a life worth more than spending 20 minutes buying a pack of cigarettes.
These guys are probably stoned out of their minds, which is cool, but don’t screw up everything with something so basic.
When you accidentally charged me 41.14 for a pack of cigarettes, and I NOTICED THE MISTAKE, there’s a problem. Then when you say that you can’t even refund it yourself and you have to call the manager to show you how to punch the three buttons, I know you’re an idiot.
THEN, when you ring me back up for the 14.14 and charge my account again, instead of refunding me the 27.00 difference like a sensible human would, I’m really pissed.
Oh? And I won’t get the money back until 3 business days at the earliest? Why, thanks, you exasperating moron. Praise the lord I had just gotten paid or i would be asking you to pay my overdraft fees, too.
You know, I wouldn’t have been so irritated if they had been even slightly apologetic about it. They didn’t even care. Not even a free lighter. I was PISSED.
Bottom line: being a dumb stoner is fine, but not if you tie up 40 dollars for my weekend and half a week later. That’s unacceptable to me. Their service is pathetic to say the least, and they can’t work a credit card machine. Hire an orangutan. At least it’ll look good while doing these moron’s jobs.

Great little smoke shop. Good selection of tobacco.
Nice dude that works there too. He gave me a discount my first visit.

Friendly peeps and good selection. Very kewl stuff in here! Thanks for opening up in my back yard:) !

Ash’s smoke shop & hookah bar is the bomb-​diggety bomb!
They have the best selection of hookah tobacco I’ve ever seen. They have flavors I’ve never seen before… I mean they have triple apple and melon, but have you ever had caramel macchiato or key lime pie flavored tobacco? They must have like 40 different flavors.
If you’re into smoking at home, they have a bunch of hookahs, but my favorite are their really beautiful glass pipes. They have this one that has FIVE CHAMBERS! I mean, really?!? They even have a pipe that is a beautiful elephant that stands up… turn it over and there’s the business end.
Ash and the guys there are really helpful and friendly… make sure to check this place out if you’re into any kind of smoke.
I can’t wait till they get the back room open with the couches and flatscreen tvs, this place is gonna be off the hook (ah).
Rock on guys, can’t wait to come back when I return to Chicago!