AT&T – Wireless Warranty Center

Wow! I see this warranty center has just about a five star review from everyone! Sorry I can’t join the party!
My 38 day old Samsung S6 Edge, did some flickering thing and just died, yesterday (Sunday, June 7^th) ! I went to an AT&T store near my house 86^th and Cottage Grove) and they couldn’t get it to respond and told me that I had to come to this store to visit technical support. I asked what time they closed? The clerk told me 6pm. I high tail it to this location only to find it’s closed on Sunday! Great! I go to the Michigan Ave store where I bought the phone and they couldn’t help me either as they were not a «warranty store!!» WTH? How could this big «A» store not have a technical or warranty department?
So, I come back to this store today and of course they couldn’t get the phone to respond and says that the phone needs to be replaced! No surprise there! Here’s the kicker, clerk tells me «We don’t have this phone is stock so a replacement will have to be mailed to you». WHAT!!! There’s a retail store behind you! What do you mean you don’t have it in stock? «The clerk tells me «retail and warranty are two different areas and we can’t get the phone from retail.» Now I’m livid but ask how long it will take for me to receive a new phone. I’m told a week unless I pay $ 14.95 for expedited shipping. Again, WHAT?!! I asked to speak to the manager (who was in earshot), he gives the same spill about retail versus warranty (which didn’t mean a hill of beans to me), yet offered to waive the fee to expedite receipt of a replacement phone. So they put the order through with the waived fee and hand me back the defective phone. The clerk then presents paperwork for me to sign agreeing to ship the phone within 10 days of receiving the new phone or there would be a $ 799 charge. I asked why they just couldn’t take the phone here? Answer: They don’t have postal service! YOU HAVE GOT TO BE KIDDING ME!!!
AT&T brands themselves on excellent customer service! After having to go to three different AT&T stores in one day, none of which could address my situation (and this location closed on Sunday and the clerk at the Cottage Grove store didn’t know that), then having to wait for a phone to be mailed because «warranty» doesn’t have it in stock and then have to sign my life away and promise my first born if I don’t mail the defective phone myself, I would say AT&T’s service is less than excellent!
I am part to blame here! Had I stayed with Apple and upgraded to another IPhone, I could have gone to Apple Store, had my phone replaced immediately and been none the wiser of the horrible customer service of AT&T. Done with AT&T and done with Samsung! Never Again!

I am blown away by the experience I had here.
I decided to make the switch from Virgin Mobile to AT&T after a billion and a half issues with Virgin. So I went in to this location to buy a iPhone 4S and the cheapest plan I could get.
First of all, Wilma is the best customer service rep you will ever find, anywhere for anything ever. She was extremely nice, made jokes with us, explained everything to me a dozen times over, and never once did she make us feel rushed, even after the store had closed.
Long story short, I walked out of the store with an iPhone 5c and a plan that will work for me. I never expected the switch to be so easy. She showed me how to use iCloud to transfer everything from my Virgin iPhone 4S to my new phone. She got my number switched over, and dealt with the people at Virgin that I hadn’t been able to handle.
If I ever have an issue with my phone, I’ll come right back here, because the staff couldn’t have been friendlier.

That was the least pain I’ve had since becoming an AT&T customer. Nicest employees I’ve ever met. Was in an out in under 10 minutes (even at 5:10pm). I don’t have a very popular phone, so they had to ship it, but even then it was so easy.
The camera in my phone stopped working out of no where. They simply checked for water damage after I showed them it was broken (and asked if I had tried resetting it, which I had). Manufacturer warranty.

I was in and out in 5 minutes. This is indeed one of the saving graces of ATT. If anything is wrong with your phone and you are within the manufacturers warranty, come HERE, do not bother with the manufacturer.

This location is one of the saving graces of At&t. Nicest staff of any att, and they can actually solve problems on your phone, as opposed to just let you know how buying a new phone will help your problems.

I can’t believe I’m giving AT&T 5 stars, but this was the most painless cell phone «situation» I’ve experienced. Don’t take your phone to the place you bought it… take it to the warranty center
I called the 800 # and talked to a guy that was sorta helpful. He directed me to the 4 warranty centers in Chicago: Skokie, Schaumburg, Willowbrook, and Downtown.
Last night, I headed up to Old Orchard (9727 Skokie Boulevard) and the people were really helpful, but the Blackberry Torch was out of stock. Becky, the supervisor, called Schaumburg but they too were out. She then called the manager at Downtown Chicago on his cell phone after hours and he said they had plenty in stock.
So, I got up this morning and went to the Downtown AT&T Branch. I walked in and there was 20 people standing in line… I thought great, this is gonna take all day, but low and behold… they directed me down a secret hallway to the warranty center and there were 2 very competent and helpful employees.
They took my old phone gave me a new one, transferred all the photos, phone numbers, etc…
I was in and out of there in 10 minutes without an inquisiton as to why my phone didn’t work.